I do not know if this is allowed since they got their account suspended (or banned), but he has asked me to see if I can reach out to the team to enlighten him on what can be done to get his in-game account back to him, so he can continue playing the game.

Ticket Number:
200807-001370

He says, he's willing to pay back for the crowns and things of that matter, but he has asked me to help him out, since he has not gotten a response. He tried to email the support team and he got the ticket number listed above.