The Elder Scrolls Online

Ticket response

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Optimus_Lime
Optimus_Lime
Soul Shriven
I had submitted a ticket in regards to a Crown Store item a little over a week ago (Ticket # 200703-009634). It has been sitting in "Waiting for an Agent" for a majority of that time. From what ive been able to find. These tickets are usually handled inside 4 days. Mine has been 10 days. Do I need to resubmit a ticket? Or should I keep waiting?

Best Answer

  • ZOS_Chiroptera
    ZOS_Chiroptera
    ✭✭✭
    Hello @Optimus_Lime, we have looked into your ticket and it is still open and has been escalated to the appropriate team. A support agent will reach out soon.

    Please be advised that we are experiencing high contact volumes and, as a result, wait times will be longer.

    Thank you for understanding.
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  • Optimus_Lime
    Optimus_Lime
    Soul Shriven
    Right on, thank you for the quick response.
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