Ticket response

Optimus_Lime

I had submitted a ticket in regards to a Crown Store item a little over a week ago (Ticket # 200703-009634). It has been sitting in "Waiting for an Agent" for a majority of that time. From what ive been able to find. These tickets are usually handled inside 4 days. Mine has been 10 days. Do I need to resubmit a ticket? Or should I keep waiting?

ZOS_Chiroptera

Hello @Optimus_Lime, we have looked into your ticket and it is still open and has been escalated to the appropriate team. A support agent will reach out soon.

Please be advised that we are experiencing high contact volumes and, as a result, wait times will be longer.

Thank you for understanding.

Optimus_Lime

Right on, thank you for the quick response.