Bought Elsweyr, took my money BUT did not get product
Hyldran0
Soul Shriven
Hello
I first bought a ESO plus subscription via paypal.. All went good. I got my ESO Plus.
AND then i bought Elsweyr, the transaction was good. BUT i did not get my product.
Ticket ID: 200408-002621
I've provided pcitures and PROOF that you took my money.
But on my ESO account, in billing info it does not show that I made the purchase. NOR did i get the product i paid for..
I've waited 7h to play Necromancer.
I know its hard times now, but these kinds of stuff should be prio. Cause its about money.
Regards
Timmie
I first bought a ESO plus subscription via paypal.. All went good. I got my ESO Plus.
AND then i bought Elsweyr, the transaction was good. BUT i did not get my product.
Ticket ID: 200408-002621
I've provided pcitures and PROOF that you took my money.
But on my ESO account, in billing info it does not show that I made the purchase. NOR did i get the product i paid for..
I've waited 7h to play Necromancer.
I know its hard times now, but these kinds of stuff should be prio. Cause its about money.
Regards
Timmie
0
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Hyldran0Soul Shrivendarlene_june_ESO wrote: »Did they fix your problem?
Yes! They did not answer me anywhere.. But i got the upgrade now. Check your account!Edited by Hyldran0 on 9 April 2020 05:091 -
idk✭✭✭✭✭
✭✭✭✭✭Double-check to see if you got an auto-response. If so you need to reply to it. Make sure it did not all into Spam or something else.
@ZOS_BillE may be able to help push the ticket response if still needed by the time they report to work and find this thread.0 -
ZOS_Billadmin@Timmie.hemmingssonb16_ESO
Just to confirm, according to your last post you now have access to Elsweyr?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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