Maintenance for the week of April 20:
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
"Loading profile failed" is an error message that indicates an issue with either your PlayStation Plus account or the PlayStation Network itself. If you are experiencing this issue you are encouraged to contact Sony for further assistance: https://support.us.playstation.com/.