Game time counting down already?

Zaggolf · April 2014

XDem wrote: »

Drama, drama everywhere.

It was always very clearly stated as being a grace period. Never did any dev mention "free" time or "compensation" of any kind.

I'm also pretty certain people holding until sunday to enter their code will be greeted with "27 days left" once they do.

I understand it's easier to follow the bash train, but if you don't understand basic MMO terms, it's your own fault.

what term of MMO didn't I understand?????? you sir should go back to playing as you are happy about this..Me I am not and I am here to express that..Is that not what forums are for???

XDem · April 2014

It has always been like that. TERA had a grace period. RIFT had a grace period. Grace period simply means they let you play without entering your final product key, since you already proved you bought the game via a preorder key.

It's never given free days to anyone, the free month counts down from the moment the game is live, and waiting until the very end of the grace period to activate your key doesn't magically give you more time than people who activated it on day one.

Again, basic MMO terms, folks.

Zaggolf · April 2014

We want all of you to know that everyone who was part of Early Access will be granted an extended grace period until Sunday at 8AM EDT/12PM (noon) GMT before being required to transition your account to live. This will cover those who purchased ESO from an online retailer and won't be getting your box shipped in time and also gives anyone in Early Access who purchased digitally more Early Access time.

What is so hard to see ...it also gives ANYONE in early access who (me) purchased digitally more EARLY access..MORE....I did not get more.. Now if they would of been straight forward I would not be here

XDem · April 2014

You can try to nitpick on the wording all you want, it still says it right here, on the first sentence, "grace period".

You also technically got more early access, as you are able to play without entering a final key until sunday.

I still don't see where this statement mentions any free, additional day.

steveb16_ESO46 · April 2014

It is clear but basically it makes no difference. Just remember in future that whatever is said means nothing.

Sharee · April 2014

I don't really care. Even tho i technically lost 2 days of gameplay because i set up a subscription plan before the early access ended - i just bought half a year of gameplay time, likely will be playing the game for several years, 2 days here or there are really of no consequence to me.

Zaggolf · April 2014

yea just trying to let others know. And to express my unhappiness..I mean if I can save a few other people from going man I should not have done that, I am happy.

Zaggolf · April 2014

the grace period was ment for people that didn't get the digital copy..MORE time was for early access they did put to parts to that post to help those that didn't get there copy which just don't put the info in till sunday and you can play where I will be at 27 days or 26 days by then.So if I didn't buy from there store I would get to play till sunday for free..Ya see where this is going..If I supported gamestop or anyone else and not put my info in I would not be burning my 30 days and be charged at the 4th and you at the 6th..Again it only upsets me because they didn't make anyone aware of this and I am..So enjoy the FREE time as I wont be able to.Now all you people that didn't put there info in and is happy with the way they did that cool go play..I am not and will continue to express that

EliteZ · April 2014

Omg the people on these fourms. If any of you have ever played a sub game you should know that you NEVER activate your sub until you have to. They extended the time you have until you have to activate your free month. If you decide to activate the sub mow thats your own fault and only have yourself to blame. Have a little common sense people,they clearly said they have extended the time BEFORE needing to activate your sub, not get 2 free days of sub.

steveb16_ESO46 · April 2014

Except if people cannot visit the forms without subbing then it makes no difference. At least that's how it worked for me this morning.

I really like this game and took out an 180 day sub and in the end it's good to know precisely where ZMO are actually coming from.

The 'our convenience not yours' scheduling of EU maintenance for Sunday morning pretty much did that for me.

I'm certainly not going to faint with shock when the store starts filling up with game-play advantage stuff.

Besides I'm sure there'll be plenty of posters to explain how the previous statements about this actually read as 'Yes, we have plans to fill the store with game-play stuff'.

Zaggolf · April 2014

omg is this your 1st mmo I have always set my account up early and always my billing was correct from UO/eq1/eq2/Rift/ I mean I can go on..I never had this issue ever or what the hell would I be here for..This isn't fun.Im arguing with people that are just trolling..I have a complaint.I am not asking you to agree with me or even read this.

foster_smb16_ESO · April 2014

I wouldn't get your hopes up that putting your key and CC info in on Sunday will get you two free days. Much as Zenimax want to put PR spin on it I'd be surprised if they do the grace period any different to every other MMO has in the past.

Usually that means your 30 days will be classed as starting from day of launch whether you entered your key 2 days late or not.

Hope Zenimax are doing it different or there will be even more pissed off threads on Sunday when people realise they didn't get 'more early access'.

Zaggolf · April 2014

Guess im looking for logic and I am getting fanboys..Whatever.. I will speak with my wallet. I don't pay to be unhappy with something.. So ill just leave the ball in there court and see what happens in 29 days I guess..Sorry if I upset anyone as like I said this was at the PR not the fanboys..

Sharee · April 2014

foster_smb16_ESO wrote: »

Usually that means your 30 days will be classed as starting from day of launch whether you entered your key 2 days late or not.

Nah.

Just think about it. If people who never knew this game existed, and only learned about it a week after release, bought it and set up a sub, then got 23 days of free time instead of the promised 30, they would start a revolution.

No, you buy the game, you get 30 days with the purchase, and those 30 days don't start ticking down until you set up a sub plan.

Zaggolf · April 2014

And to be honest I wouldn't even have put my info in if I wasn't at the store buying the upgrade.I figured heck ill get that billing info out of the way so they wont ask me on sunday and I could just play with no worries..So ya see why im alittle more upset lol..I go to there store fork over 20 more bucks for the upgrade then update info and looked at billing 2 sec later and it said 29 days remaining.. again all going on the dev post that said MORE time was being given to me..So I have a extra serving of bitter atm lol. And when I say me I mean I bought the digital download..Yea that part that said and more time for those that got the digital download..not the grace period part as that pertained to a hard copy..

foster_smb16_ESO · April 2014

Sharee wrote: »

Nah.

Just think about it. If people who never knew this game existed, and only learned about it a week after release, bought it and set up a sub, then got 23 days of free time instead of the promised 30, they would start a revolution.

No, you buy the game, you get 30 days with the purchase, and those 30 days don't start ticking down until you set up a sub plan.

Those people didn't enter an early access code, they haven't logged on and been playing a character..

They'll start their subscription from day they enter, even if they buy it today, Sunday or next Friday because they haven't played the game yet.

Grace period is for people who pre-ordered and played in early access so they don't get cut off from gaming for a few days if their hard copy doesn't show up.

I've had that exact thing happen to me when playing past MMO grace periods, so stand by fact I won't be surprised if Zenimax do the same.

Zaggolf · April 2014

GRACE period is for those that are waiting on there copy that isn't me..Im digital that part said more time..READ AGAIN

We want all of you to know that everyone who was part of Early Access will be granted an extended grace period until Sunday at 8AM EDT/12PM (noon) GMT before being required to transition your account to live. This will cover those who purchased ESO from an online retailer and won't be getting your box shipped in time and also gives anyone in Early Access who purchased digitally more Early Access time.

Zaggolf · April 2014

I did get it digitally and was in early access BUT I did not get more early access..

rob_aspinneb18_ESO · April 2014

Ok, just to throw the cat among the pigeons...

My bro complained to Zennimax support about the poor service received by EU Early Access players. Basically, if you worked 9-5 you lucked out due to server downtimes during EU peak access. He got this reply...

"Response By Email (DeJuan) (04/03/2014 04:10 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

The Grace Period is an extension of free play for, roughly, an additional 48 hours for all players that pre-ordered or pre-purchasedThe Elder Scrolls Online. We are granting additional free game-time to these players for their patience throughout the various maintenance windows that we experienced as we readied for launch day.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team"

Well, that is nice. Warm fuzzy feeling and all. Where does it say anywhere not to redeem your code? It doesn't. So I vigilantly redeem my code today and discover i now don't get the two free days of game time which is stated to be some sort of thank you/appeasement. That sucks.

However, is the two days of free game time really due to the poorly handled/timed server down times? Well, only if Zennimax are able to see into the future, see here... https://help.elderscrollsonline.com/app/answers/detail/a_id/5661

*So anyone who worked had a really bad 5 days early access
*The stated recompense was already planned for other reasons so they misled us into thinking it was to make up for the poor service.
*To benefit from the extra 2 days you had to, counter intuitively, not enter your code until 2 days after getting it.
*They failed to tell anyone that the above would be the case and actually told people to redeem their codes.

I love the game but even the fanniest fanboy couldn't fail to see why they need to sort this out.

Zennimax, its simple, for game codes redeemed prior to April 16th, make the 30 days start on April 16th. Why you didn't do this in the first place is beyond me. That you did it the way you did and didn't communicate this clearly is also another massive oversight. Pretending the grace period was anything but planned all along is a poor show.

Please sort this out. It is already souring public perception of you.

Thanks

foster_smb16_ESO · April 2014

Zaggolf wrote: »

GRACE period is for those that are waiting one there copy that isn't me..Im digital that part said more time..READ AGAIN

If that is to me I'm not even arguing with you? I'm talking about what a grace period usually entails and that I expect Zeni will follow that same formula.

I agree with you their PR spin about the grace period makes it sound like they are giving us something extra, but the reality is right now if you entered your code we get nothing.

I've got a digital edition too and I'm entering my key when I get home from work, mostly cause I want my imperial items. So I'll be 'screwed' out of two days free too if it turns out not entering until Sunday works. But I don't expect they will right now so I'm not bothered enough to wait.

Zaggolf · April 2014

Ag

rob_aspinneb18_ESO wrote: »

Ok, just to throw the cat among the pigeons...

My bro complained to Zennimax support about the poor service received by EU Early Access players. Basically, if you worked 9-5 you lucked out due to server downtimes during EU peak access. He got this reply...

"Response By Email (DeJuan) (04/03/2014 04:10 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

The Grace Period is an extension of free play for, roughly, an additional 48 hours for all players that pre-ordered or pre-purchasedThe Elder Scrolls Online. We are granting additional free game-time to these players for their patience throughout the various maintenance windows that we experienced as we readied for launch day.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team"

Well, that is nice. Warm fuzzy feeling and all. Where does it say anywhere not to redeem your code? It doesn't. So I vigilantly redeem my code today and discover i now don't get the two free days of game time which is stated to be some sort of thank you/appeasement. That sucks.

However, is the two days of free game time really due to the poorly handled/timed server down times? Well, only if Zennimax are able to see into the future, see here... https://help.elderscrollsonline.com/app/answers/detail/a_id/5661

*So anyone who worked had a really bad 5 days early access
*The stated recompense was already planned for other reasons so they misled us into thinking it was to make up for the poor service.
*To benefit from the extra 2 days you had to, counter intuitively, not enter your code until 2 days after getting it.
*They failed to tell anyone that the above would be the case and actually told people to redeem their codes.

I love the game but even the fanniest fanboy couldn't fail to see why they need to sort this out.

Zennimax, its simple, for game codes redeemed prior to April 16th, make the 30 days start on April 16th. Why you didn't do this in the first place is beyond me. That you did it the way you did and didn't communicate this clearly is also another massive oversight. Pretending the grace period was anything but planned all along is a poor show.

Please sort this out. It is already souring public perception of you.

Thanks

Thank you I needed that info as well as I will purse this till it is put right..Read the post from the dev then that email omg really..This will help a lot. Do you mind if I use your post for further complaints..It is even more clear in that email......Nice and ty

Zaggolf · April 2014

Also would be awesome if you could forward that email.. They couldn't even argue with that email.It is clearly stated 48 hrs more time period. grace period..........EXTENSION!!!!

rob_aspinneb18_ESO · April 2014

I have put in a support ticket quoting the e-mail. I'm hoping they see sense and fix this. Its really easy to do. Just make 30 days free start from April 6th at the earliest irrespective of when the code was redeemed.

Companies make miss-steps. The good ones are the ones who acknowledge and rectify them. Its not much money we are talking about, 2 game days worth, but its the principal.

Zaggolf · April 2014

yea what I have been saying..I really don't care about the money..Come on I paid 80 dollars for the game and I knew I was paying 15 amonth, and was looking forward to that deal for years..But the way they did it is why im upset..Give me a break I was in the forums having fun for 14 hours while they were down and I never one time cared...It happens in every MMO..But I will not settle for the way they handled this at all, and not even a oops are billing is stressed we will fix this in a timely manner..No they blamed us for putting in a cc info early as we didn't want to wait till sunday and the flood starts to hammer there billing..Just fix it I don't want to hear I get less for being proactive and not being told not to be proactive about it..

Zaggolf · April 2014

foster_smb16_ESO wrote: »

Zaggolf wrote: »

GRACE period is for those that are waiting one there copy that isn't me..Im digital that part said more time..READ AGAIN

If that is to me I'm not even arguing with you? I'm talking about what a grace period usually entails and that I expect Zeni will follow that same formula.

I agree with you their PR spin about the grace period makes it sound like they are giving us something extra, but the reality is right now if you entered your code we get nothing.

I've got a digital edition too and I'm entering my key when I get home from work, mostly cause I want my imperial items. So I'll be 'screwed' out of two days free too if it turns out not entering until Sunday works. But I don't expect they will right now so I'm not bothered enough to wait.

no wasn't at you was in general .sorry im not great with typing or grammer im old and don't really care as long as it can be somewhat understood..But I should learn to post better if im going to complain this much

Zaggolf · April 2014

yea but even then in order for you to get what you paid for you will get less ..I just don't see many people following there business logic..Dont support us right away and get more free time..Pay more, give it to us now and we will take those days??? Just make's 0 sence to me..My buddy payed 5 bucks at game stop got the preorder code played abit and canceled his preorder and is still playing lol..What????I payed on there store so they made more money off me then if I went to gamestop and I said hell yea ill sub...And I get less????

Teoulas · April 2014

tengri wrote: »

I highly suspect that "grace period" does not mean a free 2 days... so when you enter your billing on Sunday, you jump down to only 28 days available like the rest of us.

lol so when I register my code after 2 weeks I get only 15 day free time? or if I register my code after 4 weeks I get no free time?

foster_smb16_ESO · April 2014

Teoulas wrote: »

tengri wrote: »

I highly suspect that "grace period" does not mean a free 2 days... so when you enter your billing on Sunday, you jump down to only 28 days available like the rest of us.

lol so when I register my code after 2 weeks I get only 15 day free time? or if I register my code after 4 weeks I get no free time?

That wouldn't happen because you wouldn't have had access to the game for those two weeks. You would only be minus the 'extended early access' until Sunday, so register your code in two weeks you'll be down two days.

If someone registers a brand new game in two weeks and they didn't use an Early access code on their account they will still get their full 30 days.

This is how grace periods have worked in other MMO I've played, might be that Zenimax is doing it different. But the fact people registering their codes today don't get two free days implies to me Zeni is doing exactly what every other company does.

Holycannoli · April 2014

rob_aspinneb18_ESO wrote: »

Ok, just to throw the cat among the pigeons...

My bro complained to Zennimax support about the poor service received by EU Early Access players. Basically, if you worked 9-5 you lucked out due to server downtimes during EU peak access. He got this reply...

"Response By Email (DeJuan) (04/03/2014 04:10 PM)
Greetings!

Thank you for contacting The Elder Scrolls Online Team.

The Grace Period is an extension of free play for, roughly, an additional 48 hours for all players that pre-ordered or pre-purchasedThe Elder Scrolls Online. We are granting additional free game-time to these players for their patience throughout the various maintenance windows that we experienced as we readied for launch day.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team"

Ok that email confirms we are supposed to get two extra free days of play. Since I entered my codes and chose a subscription yesterday I was screwed out of those two days and will now be submitting a ticket including that email.

It's not the cost of the two days that matters but the principle of the situation. They will not be taking two days away from me simply because I entered my info two days early.

Froobert · April 2014

Pyroglacious wrote: »

So I activated my account to be ready for the end of early access. But I've noticed it's already removing days from my time even though this is "free early access"
Will I have this time refunded to me or am I getting cheated out of my own paid for time? Also note the servers are still down... haven't been able to log in for 2 days due to "login timed out" every time same for 3 people I'm with on skype. Answers please?

To answer your question; Upon activation of your account you lose the extra 2 day early access Zenimax & Bethesda promised as a refund for the Downtime, so your timer will continue to go while you play. (Mine hasn't been activated yet, and will be on Sunday; because this is the time when you must activate your account to start the 30 day trial.)

I hope this answers your question.