Maintenance for the week of August 3:
• PC/Mac: No maintenance – August 3
• ESO Store and Account System for maintenance – August 4, 5:00AM EDT (9:00 UTC) - 4:00PM EDT (20:00 UTC)
If you've not done so, please try repairing through the launcher for Error 1002. If repairing does not resolve the error, you may need to go through a complete reinstall. Please contact customer support if neither of these options resolve the error message.