Maintenance for the week of October 27:
• [COMPLETE] ESO Store and Account System for maintenance – October 30, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
If you've not done so, please try repairing through the launcher for Error 1002. If repairing does not resolve the error, you may need to go through a complete reinstall. Please contact customer support if neither of these options resolve the error message.