Maintenance for the week of November 3:
• NA megaservers for maintenance – November 3, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for maintenance – November 3, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
• ESO Store and Account System for maintenance – November 3, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• https://forums.elderscrollsonline.com/en/discussion/684716
If you've not done so, please try repairing through the launcher for Error 1002. If repairing does not resolve the error, you may need to go through a complete reinstall. Please contact customer support if neither of these options resolve the error message.