The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Launcher won't even open
eshilia
Soul Shriven
So I got my early access card, created my ESO account, downloaded the Mac client but every time I try to run the launcher it'll crash. The icon appears in my task bar, bounces a couple of times, then disappears. No error screen or anything since it crashes as the launcher tries to open. I haven't even been able to start downloading the game. I contacted customer support not long ago but while I wait for a reply hopefully someone here will have a suggestion.
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ZOS_TristanK✭✭✭✭✭
✭Hi there, @eshilia. So that we can investigate this issue further, can you please attach your system profile to this thread?
We also recommend that you make sure that your account has administrator privilages on your Mac.
You may also want to disable any firewall programs you may have, as they can cause this issue.
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eshiliaSoul ShrivenHardware Overview:
Model Name: iMac
Model Identifier: iMac10,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM101.00CC.B00
SMC Version (system): 1.52f9
Serial Number (system): W8002VRN5PC
Hardware UUID: 132DD239-CCAB-5383-9499-509B16B65E59
Tell me if you need more info than that. I tried disabling the firewall but that didn't do anything. I'm also the only user of this computer so the administration privileges should be all in order.0 -
ZOS_TristanK✭✭✭✭✭
✭Thank you for the information! From what you have in your system profiler, it seems that your OS does not meet the minimum system requirements. We recommend that, if possible, you upgrade your operating system to OS 10.7.0 or later. Please let us know if this doesn't resolve the issue!
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Moonraker✭✭✭✭
Impressive detective work from those details to find the OS versionZOS_TristanK wrote: »Thank you for the information! From what you have in your system profiler, it seems that your OS does not meet the minimum system requirements. We recommend that, if possible, you upgrade your operating system to OS 10.7.0 or later. Please let us know if this doesn't resolve the issue!
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KhajitFurTrader✭✭✭✭✭
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That's what I thought, too. But the OP posted his machine's S/N and globally unique hardware UUID. You know how it is with those NSA databases... there's nothing they don't know.Impressive detective work from those details to find the OS version
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I went for the SMC Version.