Denied Access To Website

DrewMaiers27 · March 2014

Earlier this morning I was trying to gain access to the website to start downloading the game for my 5 day early access. I accidentally put my year of birth in as 1997 instead of 1996 so now I can no longer access the website. Can anyone help me fix this so I can access the website?

TuterKing · March 2014

You can clear you cookies. Not to sure how you do this but a quick google search will tell you how.

LoreRunner · March 2014

you will have to contact customer support to get help with this. Nothing a player can really do to help you.

Frosthawk · March 2014

Do as TuterKing told, clear browser cookies. Easy way is to use CCleaner in that task when its done just re-enter site, problem removed.

DrewMaiers27 · March 2014

I tried posting this in customer support and it wouldn't let and I also tried to clear my cookies but multiple Google searches still did not help me

LoreRunner · March 2014

Just to be sure. you could not create a post on these forums?

http://forums.elderscrollsonline.com/categories/EN-customer-support

But you created one on the PhP forum?

DrewMaiers27 · March 2014

When I tried to post in customer support it said you do not have permission to post in this category

LoreRunner · March 2014

Try using phone or email support from here then (right side)

https://help.elderscrollsonline.com/

DrewMaiers27 · March 2014

I used CCleaner and deleted all my cookies and it still denies me

DrewMaiers27 · March 2014

Thank you LoreRunner for the help I can now download/install the game

Inversus · March 2014

I did that once, clicking the wrong date.
I think clearing cookies and things worked.