Denied Access To Website

DrewMaiers27

Earlier this morning I was trying to gain access to the website to start downloading the game for my 5 day early access. I accidentally put my year of birth in as 1997 instead of 1996 so now I can no longer access the website. Can anyone help me fix this so I can access the website?

TuterKing

You can clear you cookies. Not to sure how you do this but a quick google search will tell you how.

LoreRunner

you will have to contact customer support to get help with this. Nothing a player can really do to help you.

Frosthawk

Do as TuterKing told, clear browser cookies. Easy way is to use CCleaner in that task when its done just re-enter site, problem removed.

DrewMaiers27

I tried posting this in customer support and it wouldn't let and I also tried to clear my cookies but multiple Google searches still did not help me

LoreRunner

Just to be sure. you could not create a post on these forums?

http://forums.elderscrollsonline.com/categories/EN-customer-support

But you created one on the PhP forum?

DrewMaiers27

When I tried to post in customer support it said you do not have permission to post in this category

LoreRunner

Try using phone or email support from here then (right side)

https://help.elderscrollsonline.com/

DrewMaiers27

I used CCleaner and deleted all my cookies and it still denies me

DrewMaiers27

Thank you LoreRunner for the help I can now download/install the game

Inversus

I did that once, clicking the wrong date.
I think clearing cookies and things worked.