Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
EU players missing out on a box.
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Azurya✭✭✭✭✭
✭Me (and probaly a lot of others) already have done my daily dungeon today, and gotten my purple reward. The event starts at 4pm (gmt+1), so we are missing out on at least 1 reward-box due to bad planning as we only get the box on our first purple reward of the day.
@ZOS_GinaBruno any way to set this straight for the EU players?
well it was clearly announced when it would start, if you did early enough => OWN FAULT
2 -
Mureel✭✭✭✭✭
✭✭✭Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.0 -
Elizaboots✭✭Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.
I didn’t mean “jump the gun” in a disrespectful manner, it’s simply a turn of phrase, that today, because of the event starting mid afternoon, people who do their randoms first thing, have, for today at least, got in too early.
I agree, nowhere does it say it has to be the first. It just says queue for a random dungeon, and lets not even get started about that old thingXbox EU & NA2 -
rootimus✭✭✭✭✭Even on the internet, clear communication is important; it can be the difference between "helping your Uncle Jack off a horse" and "helping your uncle jack off a horse"; the difference between "knowing your s***" and "knowing you're s***".
Greybeards & Gals - Civilised, laid-back, mature gamers. Beards optional. |0 -
ZOS_GinaBrunoCommunity ManagerElizaboots wrote: »Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.
I didn’t mean “jump the gun” in a disrespectful manner, it’s simply a turn of phrase, that today, because of the event starting mid afternoon, people who do their randoms first thing, have, for today at least, got in too early.
I agree, nowhere does it say it has to be the first. It just says queue for a random dungeon, and lets not even get started about that old thing
You're both correct. Again, we're talking on our end about what we can do to address this.2 -
Cazzy✭✭✭✭✭
✭✭✭I have no idea what's happening. Where can I read about this event? I've just come back from a looooong break!
0 -
HarlotsLoki✭✭✭You aren't missing much. I got an amazing prize of 5 crown tripots before the group finder decided to die.1 -
Loc2262✭✭✭✭✭You know, you could both just have thanked @ZOS_GinaBruno for giving such a positive response to this problem within about half an hour of the topic being posted...
While I very much appreciate Gina's commitment here, I have to agree with other posters, and I actually kinda expected her or someone from Zenimax to reply quickly to a major malfunction like this, especially in an event that's been announced and advertised like this.
Kind regards,
Frank
PC-EU, 12 chars, 900+CP3 -
DMuehlhausen✭✭✭✭✭
✭✭ZOS_GinaBruno wrote: »Hey guys, just letting you know we see your concerns here and are talking about what we can do.
See this is where (due to the time difference) if you can't get this fixed before the end of day for EU you should be granting a free box to each character. Yeah that's a lot of free stuff, but due to your system not working properly people are missing out and it's not their fault.1 -
Tandor✭✭✭✭✭
✭✭✭✭✭You know, you could both just have thanked @ZOS_GinaBruno for giving such a positive response to this problem within about half an hour of the topic being posted...
While I very much appreciate Gina's commitment here, I have to agree with other posters, and I actually kinda expected her or someone from Zenimax to reply quickly to a major malfunction like this, especially in an event that's been announced and advertised like this.
It doesn't matter whether it was expected or not, a simple thank you would have gone a long way with such a quick and positive response. And people wonder why ZOS don't post here as often as they'd like, or give as helpful a response to tickets as they'd like
! 3 -
Loc2262✭✭✭✭✭It doesn't matter whether it was expected or not, a simple thank you would have gone a long way with such a quick and positive response.
I have to agree with that.
So, @ZOS_GinaBruno, let me say a heartfelt thank you and appreciation for your commitment and the energy you're putting into this community. I can imagine that it's sometimes not easy being the first person to receive, or have to deal with, all the flak from us players when stuff goes wrong!Kind regards,
Frank
PC-EU, 12 chars, 900+CP3 -
Apache_Kid✭✭✭✭✭
✭✭✭✭You know, you could both just have thanked @ZOS_GinaBruno for giving such a positive response to this problem within about half an hour of the topic being posted...
While I very much appreciate Gina's commitment here, I have to agree with other posters, and I actually kinda expected her or someone from Zenimax to reply quickly to a major malfunction like this, especially in an event that's been announced and advertised like this.
It doesn't matter whether it was expected or not, a simple thank you would have gone a long way with such a quick and positive response. And people wonder why ZOS don't post here as often as they'd like, or give as helpful a response to tickets as they'd like !
ZoS should not decide whether or not to post/communicate on issues based on how people act on a message board. This isn't kindergarten it's a business trying to push a product that has tons of issues. If people are being rude towards ZoS on here maybe it's because people are sick of dealing with the bugs and the performance issues in a game that was released years ago.
They should aim to communicate well on all issues and give helpful responses REGARDLESS of how people act on here. We are the customer. Yes it'd be nice if people were more polite but I find it hard to expect them to be with how ZoS does things like ignore issues with the dungeon finder that people have been reporting for over a year and just launches an event that drives people to the broken dungeon finder.1 -
Huyen✭✭✭✭✭
✭Me (and probaly a lot of others) already have done my daily dungeon today, and gotten my purple reward. The event starts at 4pm (gmt+1), so we are missing out on at least 1 reward-box due to bad planning as we only get the box on our first purple reward of the day.
@ZOS_GinaBruno any way to set this straight for the EU players?
well it was clearly announced when it would start, if you did early enough => OWN FAULT
The official announcement on the site states that any random dungeon would do the trick when the event launches. Not that it has to be the first random dungeon of the day (the one that has a 20 hour cooldown). So sorry to say, but you cant blame this on the players.Huyen Shadowpaw, dedicated nightblade tank - PS4 (Retired)
Huyen Swiftpaw, nightblade dps - PC EU (Retired)
Huyen Lightpaw, templar healer - PC EU (Retired)
Huyen Swiftpaw, necromancer dps - PC EU (Retired)
Huyen Swiftpaw, dragonknight (no defined role yet)
"Failure is only the opportunity to begin again. Only this time, more wisely" - Uncle Iroh0 -
Mureel✭✭✭✭✭
✭✭✭Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.Elizaboots wrote: »Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.
I didn’t mean “jump the gun” in a disrespectful manner, it’s simply a turn of phrase, that today, because of the event starting mid afternoon, people who do their randoms first thing, have, for today at least, got in too early.
I agree, nowhere does it say it has to be the first. It just says queue for a random dungeon, and lets not even get started about that old thing
Sorry! I didn’t mean to come across harsh- just that there are players all over the world and it should be apparent that some people would have done them last night or early this morning US time, and that it should be a new slate when events begin.
Further to that, on my sorc I also did my normal daily with xp pot early this am (UK) as usual (I only have 460sth cp on NA so I do the 100k ones each day on all chars with a 100% xp pot, for the cp), same time as my healer - well 15 min later, and stil got a box on the char.
*Shrugs*0 -
Mureel✭✭✭✭✭
✭✭✭You know, you could both just have thanked @ZOS_GinaBruno for giving such a positive response to this problem within about half an hour of the topic being posted...
While I very much appreciate Gina's commitment here, I have to agree with other posters, and I actually kinda expected her or someone from Zenimax to reply quickly to a major malfunction like this, especially in an event that's been announced and advertised like this.
It doesn't matter whether it was expected or not, a simple thank you would have gone a long way with such a quick and positive response. And people wonder why ZOS don't post here as often as they'd like, or give as helpful a response to tickets as they'd like !
Agreed!0 -
KingMagaw✭✭✭✭✭
✭So:
Event was advertised a long time in advance.
Random daily dungeons have a 20 hour cool down.
You done the random dungeon before the event and are in CD status and are wondering why you dont qualify because your on cool down?
Your own fault.1 -
Mureel✭✭✭✭✭
✭✭✭ZOS_GinaBruno wrote: »Elizaboots wrote: »Elizaboots wrote: »The Crown Crate Giveaway last weekend took Midnight as it’s cue on EU, maybe that would’ve been the better idea this time, rather than beginning mid afternoon. Just a thought. Not at all spurred by the amount of people crying to me that they’ve not got their reward and me having to come here, look for answers and see that they’ve jumped the gun doing dungeons today!
Ah happy days
It is NOT jumping the gun if you do your stupid randoms every day at the same time.
No one/nothing ever said it would correlate with first dungeon.
I didn’t mean “jump the gun” in a disrespectful manner, it’s simply a turn of phrase, that today, because of the event starting mid afternoon, people who do their randoms first thing, have, for today at least, got in too early.
I agree, nowhere does it say it has to be the first. It just says queue for a random dungeon, and lets not even get started about that old thing
You're both correct. Again, we're talking on our end about what we can do to address this.
Many thanks, from UK player on NA server. Got left out of box on one char, but got it on the other, but I’d done both random normals early UK morning - within 15 mins of each other.
Thanks again!0 -
Nifty2g✭✭✭✭✭
✭✭✭✭✭
It's an event, it shouldn't collide with the cooldown, it wasn't stated anywhere that it would either. It's not the players fault.So:
Event was advertised a long time in advance.
Random daily dungeons have a 20 hour cool down.
You done the random dungeon before the event and are in CD status and are wondering why you dont qualify because your on cool down?
Your own fault.
#MOREORBS0 -
idk✭✭✭✭✭
✭✭✭✭✭@ZOS_KaiSchober @ZOS_JessicaFolsom
This is a prime example as to why having standard, fixed reset times rather than the variable reset times ESO has on some repeatables.
It's also a great idea to have the reset time based on the geography of the server. Something between 1am and 8 AM so it best serves each community vs a one time serves both continents.
Thx for considering this.0 -
KingMagaw✭✭✭✭✭
✭
It's an event, it shouldn't collide with the cooldown, it wasn't stated anywhere that it would either. It's not the players fault.So:
Event was advertised a long time in advance.
Random daily dungeons have a 20 hour cool down.
You done the random dungeon before the event and are in CD status and are wondering why you dont qualify because your on cool down?
Your own fault.
Doesn't need to be stated it is this simple.
Random daily dungeons have a Cool down of 20 hours.0 -
flubber77✭✭✭✭2nd random still no rewardbox, my friend did get both...Still a grudge, only to see false what u want and nothing less.0
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Nifty2g✭✭✭✭✭
✭✭✭✭✭
Reiterating what you first said doesn't give a response to what I quoted you on.
It's an event, it shouldn't collide with the cooldown, it wasn't stated anywhere that it would either. It's not the players fault.So:
Event was advertised a long time in advance.
Random daily dungeons have a 20 hour cool down.
You done the random dungeon before the event and are in CD status and are wondering why you dont qualify because your on cool down?
Your own fault.
Doesn't need to be stated it is this simple.
Random daily dungeons have a Cool down of 20 hours.#MOREORBS0 -
Mureel✭✭✭✭✭
✭✭✭So:
Event was advertised a long time in advance.
Random daily dungeons have a 20 hour cool down.
You done the random dungeon before the event and are in CD status and are wondering why you dont qualify because your on cool down?
Your own fault.
Explain to me then how another char also on CD (you can see it from the xp offered) got the box and the other one I did hasn’t?
Also, it’s ‘you’ve’ and also ‘you’re.’
My post is already more helpful to you than yours was to us, you’re welcome.
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KingMagaw✭✭✭✭✭
✭Yes it does lol
It wasn't stated that the Cool down timer would reset on the Event starting. So that leaves the only other possible scenario that you would have to be out of cool down period, to qualify for the event loot box since the event loot box is triggered off completing your random daily dungeon that has always had a 20 hour cool down.
There was no mistake here from ZOS. Everything was stated correctly. Some players misread this information or assumed incorrectly which left them on cool down status and not being able to get the loot box on that character.
This is as simplistic as it gets. Not that it matters anyway. By the time dungeon finder has a band aid applied im sure you will be out of cool down LOL1 -
Zypheran✭✭✭✭✭
✭✭"To participate, complete a random dungeon via the Dungeon Finder (Normal or Veteran) to earn a Mysterious Reward Box. (You can obtain one Mysterious Reward Box per character per day.) "
This is the exact quote from ZOS
Where does it say that it has to be your first dungeon of the day??All my housing builds are available on YouTube
https://www.youtube.com/channel/UCf3oJ_cxuu01HmWZJZ6KK6g?view_as=subscriber
I am happy to share the EHT save files for most of my builds.0 -
Apache_Kid✭✭✭✭✭
✭✭✭✭"To participate, complete a random dungeon via the Dungeon Finder (Normal or Veteran) to earn a Mysterious Reward Box. (You can obtain one Mysterious Reward Box per character per day.) "
This is the exact quote from ZOS
Where does it say that it has to be your first dungeon of the day??
So the game is going to randomly pick one of your random runs to give you the box on? If it's not on your first random of the day how else would the game know when to give you the box?0 -
Zypheran✭✭✭✭✭
✭✭Apache_Kid wrote: »"To participate, complete a random dungeon via the Dungeon Finder (Normal or Veteran) to earn a Mysterious Reward Box. (You can obtain one Mysterious Reward Box per character per day.) "
This is the exact quote from ZOS
Where does it say that it has to be your first dungeon of the day??
So the game is going to randomly pick one of your random runs to give you the box on? If it's not on your first random of the day how else would the game know when to give you the box?
you get a rewards box everytime you complete a random dungeon, you just don't get the full XP. I have loads of Blue Willpower rings because of thisAll my housing builds are available on YouTube
https://www.youtube.com/channel/UCf3oJ_cxuu01HmWZJZ6KK6g?view_as=subscriber
I am happy to share the EHT save files for most of my builds.0 -
Apache_Kid✭✭✭✭✭
✭✭✭✭Apache_Kid wrote: »"To participate, complete a random dungeon via the Dungeon Finder (Normal or Veteran) to earn a Mysterious Reward Box. (You can obtain one Mysterious Reward Box per character per day.) "
This is the exact quote from ZOS
Where does it say that it has to be your first dungeon of the day??
So the game is going to randomly pick one of your random runs to give you the box on? If it's not on your first random of the day how else would the game know when to give you the box?
you get a rewards box everytime you complete a random dungeon, you just don't get the full XP. I have loads of Blue Willpower rings because of this
And you can get those rewards multiple times per day. Unlike these boxes which are only supposed to be 1 per day. I fail to see how this is related to the issue at hand.0
