Hi, all, pc beta tester from back in the day. I quit playing the pc version awhile back, and then picked up the console version about a year and a half ago. Then, I quit playing that, due to a broken main quest line and no solution provided from CS. I just picked up the game again on console this past weekend, and figured I'll give it another try.
My Caldwell's Silver quest is broken. It happened in Eastmarch, while I was completing the chain to help King Jorunn. I dropped the "lifeline" quest before completing it, due to changing my mind part-way through about whether I wanted to help the father vampire or the son vampire. When I did so, I somehow lost the ability to move forward in the chain. Thane Oda Wolf Sister quit talking to me, and I"m not able to move on to the Mistwatch section of the questline (the part where I am trying to use the help of the monks to save the king. I can go to the Mistwatch area, but there are zero quests available.)
I know some other folks have had issues with the extensive nature of the quest chain, and it not behaving as straight-forwardly as other quests. Customer service offered me zero assistance - neither a year ago, nor this past weekend - even insinuating that I had "made my choices" within the free-will nature of the game, and thus am suffering the consequences (grr.)
Dropping the quest is not even an option, as far as my research indicates. I've thus far been scared to try it, in case there is a solution out there.
I tend to be a completionist, and I would really like a way to finish the main storyline.
This is all part of the game.