I'm writing this post as a piece of feedback that the devs can either take or ignore. I'm not asking for support because there are hundreds of posts across the internet with my same issue and I have yet to see any comment from Zenimax about it.

Here's a little context: I'm trying to get my son into TESO. He's just quit and told me he doesn't want to play it anymore.

Main problem: "This may be an unusually long loading time"

Firstly, this message is factually inaccurate. "loading time" suggests the game will eventually load. It won't. You have to exit TESO and reopen.

We are getting this every single time we try to enter a dungeon. Not once in a while; every single time.

Sometimes only one of us gets it, other times both. But as we want to play together just one getting it means both of us can't play.

Every time we queue for a dungeon. Every day we play. Since we both got the game at Christmas.

Every time.

Every time.

What follows is quitting the game several times, sat there, hoping, while on party chat, that the game loads. When it loads we're saying "YEAAA IT LOADED!!!".

Do you see this Zenimax? We're celebrating just when a dungeon loads. This is disgraceful.

Can you explain to me how I can keep my son interested in your game if he spends approx. 75%+ of his time staring at an error message, and closing down and reopening the game?

Second problem: "You queued too soon, 15 min wait"

Okay so not only do you not allow us to join a dungeon, forcing us to close your game down over and over again, but when we finally get back into the game, and we see the group has either failed (other players have this same problem), or we're kicked, you then punish us and force us to wait 15 minutes before we can join another dungeon?

Thanks.

That's exactly what we enjoy, after spending 20 minutes trying to get into a dungeon; being punished with a further 15 minute wait before we can try again.

That's fantastic.

Our experience today

We log into the game, queue up for a dungeon, I get the long load time message, my son gets in.

They vote to kick me because after 3 attempts I still can't get in.

My son leaves the group.

We wait 15 minutes.

We try again. This time my son gets the long load time; I load in, and see another person in the group has the same problem.

After another approx. 20 minutes of trying we give up.

We wait another 15 minutes.

We try again. This time both of us get the long load time message. My son says, and I quote, "What's the point of this game dad? Can I go play Rocket League?"

Out of interest I decided to leave the loading screen up. It's been over an hour and it's still "an unusually long loading time".

Pathetic.

Request

Firstly, change that message. It should read something like "the game isn't loading, quit and try again". I ask this because I see threads all over the internet where people routinely wait 1hr+.

Secondly, put in a "cancel" button on that load screen, so we can simply cancel the request to join the dungeon and return back to our character, without having to start the game.

Thirdly, please remove the 15 minute punishment until you fix whatever is causing this problem.

And finally, please fix the problem. This game has so much fantastic content, and the dungeons are super fun, and I really desperately want my son to enjoy it.

p.s.

Just in case any dev or Zenimax employee reads this and actually cares, I am more than happy to spend my time helping you in any way - if you want logs, screenshots, recordings, even ISP speed tests, router logs, etc etc. I will do and provide anything if it helps you to resolve this.