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Mac Client - Declining Stability
LaucianNailor
✭✭✭
@ZOS_RichLambert @ZOS_GinaBruno
Since the launch of the 64bit client with TG, the Mac client took a massive leap forward. No longer was Orsinium the crash fest it used to be with the 32bit client.
I then had fantastic stability over the next 9 months or so. Sadly, over the past 2 months the Mac Client stability had deteriorated significantly to the point where I'm crashing to desktop on a regular (multiple hourly) basis, so something really needs to be addressed here (unless this already has as part of some not declared patch notes with Release 13?).
The CTD means that your own client crash handler cannot kick-in and capture the details to auto-report this directly to you.
As well as the stability issue, there remains a Mac client issue with quest progression where the required responses to advance quests are not displayed in the dialogue options with the appropriate NPC, and therefore 'pressing key 1' to select an invisible response is a current workaround. I also had this issue with the hand in of the daily solo undaunted quest at Mournhold. This also has no mention of a fix in the patch notes for release 13 on the PTS.
I'm constantly getting a 'Thread 0' crash (details copied below for your information).
Rich/Gina, I ask again; please can you kindly confirm that the issues with the Mac client are being actively addressed and if so, how can we interact/supply your Mac developer with our feedback/testing/time to help them identify where they can best direct their time to narrow down the causes of these issues.
Many thanks for your time.
2nd crash info
Crash 3 details (hello @ZOS_JessicaFolsom , 4 Z posts in this forum since September, some not actual support ones - have you abandoned customers who use a Mac??)
Edited by LaucianNailor on 6 January 2017 12:15 Since the launch of the 64bit client with TG, the Mac client took a massive leap forward. No longer was Orsinium the crash fest it used to be with the 32bit client.
I then had fantastic stability over the next 9 months or so. Sadly, over the past 2 months the Mac Client stability had deteriorated significantly to the point where I'm crashing to desktop on a regular (multiple hourly) basis, so something really needs to be addressed here (unless this already has as part of some not declared patch notes with Release 13?).
The CTD means that your own client crash handler cannot kick-in and capture the details to auto-report this directly to you.
As well as the stability issue, there remains a Mac client issue with quest progression where the required responses to advance quests are not displayed in the dialogue options with the appropriate NPC, and therefore 'pressing key 1' to select an invisible response is a current workaround. I also had this issue with the hand in of the daily solo undaunted quest at Mournhold. This also has no mention of a fix in the patch notes for release 13 on the PTS.
I'm constantly getting a 'Thread 0' crash (details copied below for your information).
Rich/Gina, I ask again; please can you kindly confirm that the issues with the Mac client are being actively addressed and if so, how can we interact/supply your Mac developer with our feedback/testing/time to help them identify where they can best direct their time to narrow down the causes of these issues.
Many thanks for your time.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 000000010b3d5000-000000010f91c000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fffd405eb52 strlen + 18
1 com.zenimaxonline.eso 0x000000010c7ab24a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x000000010b9011f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x000000010b8ffacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x000000010c77b53d TooltipControlSetBagItemLua(lua_State*) + 910
5 com.zenimaxonline.eso 0x000000010f7a5afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
6 com.zenimaxonline.eso 0x000000010d9183c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
7 com.zenimaxonline.eso 0x000000010d929c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
8 com.zenimaxonline.eso 0x000000010d8e2f8e hksi_lua_pcall(lua_State*, int, int, int) + 93
9 com.zenimaxonline.eso 0x000000010d8b52d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
10 com.zenimaxonline.eso 0x000000010c584a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
11 com.zenimaxonline.eso 0x000000010c5e5234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
12 com.zenimaxonline.eso 0x000000010c5986c3 ZoGui::GuiInputManager::OnMouseMove(int, int) + 204
13 com.zenimaxonline.eso 0x000000010b4f7e8f MouseMove(int, int) + 69
14 com.zenimaxonline.eso 0x000000010b414818 -[GameClient platformMainLoop] + 579
15 com.zenimaxonline.eso 0x000000010b414263 -[GameClient mainLoop] + 64
16 com.zenimaxonline.eso 0x000000010b41417d -[GameClient applicationDidFinishLaunching:] + 994
17 com.apple.CoreFoundation 0x00007fffbeae5a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 com.apple.CoreFoundation 0x00007fffbeae596b _CFXRegistrationPost + 427
19 com.apple.CoreFoundation 0x00007fffbeae56d2 ___CFXNotificationPost_block_invoke + 50
20 com.apple.CoreFoundation 0x00007fffbeaa2d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
21 com.apple.CoreFoundation 0x00007fffbeaa1d9c _CFXNotificationPost + 604
22 com.apple.Foundation 0x00007fffc04c8a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
23 com.apple.AppKit 0x00007fffbc7437e5 -[NSApplication _postDidFinishNotification] + 297
24 com.apple.AppKit 0x00007fffbc74354a -[NSApplication _sendFinishLaunchingNotification] + 208
25 com.apple.AppKit 0x00007fffbc6068b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
26 com.apple.AppKit 0x00007fffbc606505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
27 com.apple.Foundation 0x00007fffc0513ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
28 com.apple.Foundation 0x00007fffc0513d37 _NSAppleEventManagerGenericHandler + 102
29 com.apple.AE 0x00007fffbf9160da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
30 com.apple.AE 0x00007fffbf915e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
31 com.apple.AE 0x00007fffbf915d5d aeProcessAppleEvent + 312
32 com.apple.HIToolbox 0x00007fffbe06c7bf AEProcessAppleEvent + 55
33 com.apple.AppKit 0x00007fffbc601dad _DPSNextEvent + 1833
34 com.apple.AppKit 0x00007fffbcd7c21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
35 com.apple.AppKit 0x00007fffbc5f6465 -[NSApplication run] + 926
36 com.zenimaxonline.eso 0x000000010b415f5a main + 209
37 libdyld.dylib 0x00007fffd4028255 start + 1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 000000010b3d5000-000000010f91c000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fffd405eb52 strlen + 18
1 com.zenimaxonline.eso 0x000000010c7ab24a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x000000010b9011f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x000000010b8ffacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x000000010c77b53d TooltipControlSetBagItemLua(lua_State*) + 910
5 com.zenimaxonline.eso 0x000000010f7a5afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
6 com.zenimaxonline.eso 0x000000010d9183c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
7 com.zenimaxonline.eso 0x000000010d929c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
8 com.zenimaxonline.eso 0x000000010d8e2f8e hksi_lua_pcall(lua_State*, int, int, int) + 93
9 com.zenimaxonline.eso 0x000000010d8b52d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
10 com.zenimaxonline.eso 0x000000010c584a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
11 com.zenimaxonline.eso 0x000000010c5e5234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
12 com.zenimaxonline.eso 0x000000010c5986c3 ZoGui::GuiInputManager::OnMouseMove(int, int) + 204
13 com.zenimaxonline.eso 0x000000010b4f7e8f MouseMove(int, int) + 69
14 com.zenimaxonline.eso 0x000000010b414818 -[GameClient platformMainLoop] + 579
15 com.zenimaxonline.eso 0x000000010b414263 -[GameClient mainLoop] + 64
16 com.zenimaxonline.eso 0x000000010b41417d -[GameClient applicationDidFinishLaunching:] + 994
17 com.apple.CoreFoundation 0x00007fffbeae5a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
18 com.apple.CoreFoundation 0x00007fffbeae596b _CFXRegistrationPost + 427
19 com.apple.CoreFoundation 0x00007fffbeae56d2 ___CFXNotificationPost_block_invoke + 50
20 com.apple.CoreFoundation 0x00007fffbeaa2d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
21 com.apple.CoreFoundation 0x00007fffbeaa1d9c _CFXNotificationPost + 604
22 com.apple.Foundation 0x00007fffc04c8a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
23 com.apple.AppKit 0x00007fffbc7437e5 -[NSApplication _postDidFinishNotification] + 297
24 com.apple.AppKit 0x00007fffbc74354a -[NSApplication _sendFinishLaunchingNotification] + 208
25 com.apple.AppKit 0x00007fffbc6068b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
26 com.apple.AppKit 0x00007fffbc606505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
27 com.apple.Foundation 0x00007fffc0513ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
28 com.apple.Foundation 0x00007fffc0513d37 _NSAppleEventManagerGenericHandler + 102
29 com.apple.AE 0x00007fffbf9160da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
30 com.apple.AE 0x00007fffbf915e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
31 com.apple.AE 0x00007fffbf915d5d aeProcessAppleEvent + 312
32 com.apple.HIToolbox 0x00007fffbe06c7bf AEProcessAppleEvent + 55
33 com.apple.AppKit 0x00007fffbc601dad _DPSNextEvent + 1833
34 com.apple.AppKit 0x00007fffbcd7c21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
35 com.apple.AppKit 0x00007fffbc5f6465 -[NSApplication run] + 926
36 com.zenimaxonline.eso 0x000000010b415f5a main + 209
37 libdyld.dylib 0x00007fffd4028255 start + 1
2nd crash info
Process: eso [19340]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [19332]
Responsible: eso [19340]
User ID: 501
Date/Time: 2017-01-05 14:27:18.073 +0000
OS Version: Mac OS X 10.12.2 (16C68)
Report Version: 12
Anonymous UUID:
Sleep/Wake UUID:
Time Awake Since Boot: 580000 seconds
Time Since Wake: 110000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 00000001034d4000-0000000107a1b000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fffd405eb52 strlen + 18
1 com.zenimaxonline.eso 0x00000001048aa24a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x0000000103a001f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x00000001039feacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x0000000103a0d29e TooltipLayouts::LayoutLinkTooltip(ZoGui::TooltipControl*, char const*) + 214
5 com.zenimaxonline.eso 0x000000010487fc5f TooltipControlSetLinkLua(lua_State*) + 517
6 com.zenimaxonline.eso 0x00000001078a4afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
7 com.zenimaxonline.eso 0x0000000105a173c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
8 com.zenimaxonline.eso 0x0000000105a28c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
9 com.zenimaxonline.eso 0x00000001059e1f8e hksi_lua_pcall(lua_State*, int, int, int) + 93
10 com.zenimaxonline.eso 0x00000001059b42d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
11 com.zenimaxonline.eso 0x0000000104683a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
12 com.zenimaxonline.eso 0x00000001046e4234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
13 com.zenimaxonline.eso 0x00000001046976c3 ZoGui::GuiInputManager::OnMouseMove(int, int) + 204
14 com.zenimaxonline.eso 0x00000001035f6e8f MouseMove(int, int) + 69
15 com.zenimaxonline.eso 0x0000000103513818 -[GameClient platformMainLoop] + 579
16 com.zenimaxonline.eso 0x0000000103513263 -[GameClient mainLoop] + 64
17 com.zenimaxonline.eso 0x000000010351317d -[GameClient applicationDidFinishLaunching:] + 994
18 com.apple.CoreFoundation 0x00007fffbeae5a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
19 com.apple.CoreFoundation 0x00007fffbeae596b _CFXRegistrationPost + 427
20 com.apple.CoreFoundation 0x00007fffbeae56d2 ___CFXNotificationPost_block_invoke + 50
21 com.apple.CoreFoundation 0x00007fffbeaa2d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
22 com.apple.CoreFoundation 0x00007fffbeaa1d9c _CFXNotificationPost + 604
23 com.apple.Foundation 0x00007fffc04c8a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
24 com.apple.AppKit 0x00007fffbc7437e5 -[NSApplication _postDidFinishNotification] + 297
25 com.apple.AppKit 0x00007fffbc74354a -[NSApplication _sendFinishLaunchingNotification] + 208
26 com.apple.AppKit 0x00007fffbc6068b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
27 com.apple.AppKit 0x00007fffbc606505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
28 com.apple.Foundation 0x00007fffc0513ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
29 com.apple.Foundation 0x00007fffc0513d37 _NSAppleEventManagerGenericHandler + 102
30 com.apple.AE 0x00007fffbf9160da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
31 com.apple.AE 0x00007fffbf915e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
32 com.apple.AE 0x00007fffbf915d5d aeProcessAppleEvent + 312
33 com.apple.HIToolbox 0x00007fffbe06c7bf AEProcessAppleEvent + 55
34 com.apple.AppKit 0x00007fffbc601dad _DPSNextEvent + 1833
35 com.apple.AppKit 0x00007fffbcd7c21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
36 com.apple.AppKit 0x00007fffbc5f6465 -[NSApplication run] + 926
37 com.zenimaxonline.eso 0x0000000103514f5a main + 209
38 libdyld.dylib 0x00007fffd4028255 start + 1
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [19332]
Responsible: eso [19340]
User ID: 501
Date/Time: 2017-01-05 14:27:18.073 +0000
OS Version: Mac OS X 10.12.2 (16C68)
Report Version: 12
Anonymous UUID:
Sleep/Wake UUID:
Time Awake Since Boot: 580000 seconds
Time Since Wake: 110000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 00000001034d4000-0000000107a1b000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fffd405eb52 strlen + 18
1 com.zenimaxonline.eso 0x00000001048aa24a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x0000000103a001f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x00000001039feacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x0000000103a0d29e TooltipLayouts::LayoutLinkTooltip(ZoGui::TooltipControl*, char const*) + 214
5 com.zenimaxonline.eso 0x000000010487fc5f TooltipControlSetLinkLua(lua_State*) + 517
6 com.zenimaxonline.eso 0x00000001078a4afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
7 com.zenimaxonline.eso 0x0000000105a173c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
8 com.zenimaxonline.eso 0x0000000105a28c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
9 com.zenimaxonline.eso 0x00000001059e1f8e hksi_lua_pcall(lua_State*, int, int, int) + 93
10 com.zenimaxonline.eso 0x00000001059b42d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
11 com.zenimaxonline.eso 0x0000000104683a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
12 com.zenimaxonline.eso 0x00000001046e4234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
13 com.zenimaxonline.eso 0x00000001046976c3 ZoGui::GuiInputManager::OnMouseMove(int, int) + 204
14 com.zenimaxonline.eso 0x00000001035f6e8f MouseMove(int, int) + 69
15 com.zenimaxonline.eso 0x0000000103513818 -[GameClient platformMainLoop] + 579
16 com.zenimaxonline.eso 0x0000000103513263 -[GameClient mainLoop] + 64
17 com.zenimaxonline.eso 0x000000010351317d -[GameClient applicationDidFinishLaunching:] + 994
18 com.apple.CoreFoundation 0x00007fffbeae5a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
19 com.apple.CoreFoundation 0x00007fffbeae596b _CFXRegistrationPost + 427
20 com.apple.CoreFoundation 0x00007fffbeae56d2 ___CFXNotificationPost_block_invoke + 50
21 com.apple.CoreFoundation 0x00007fffbeaa2d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
22 com.apple.CoreFoundation 0x00007fffbeaa1d9c _CFXNotificationPost + 604
23 com.apple.Foundation 0x00007fffc04c8a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
24 com.apple.AppKit 0x00007fffbc7437e5 -[NSApplication _postDidFinishNotification] + 297
25 com.apple.AppKit 0x00007fffbc74354a -[NSApplication _sendFinishLaunchingNotification] + 208
26 com.apple.AppKit 0x00007fffbc6068b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
27 com.apple.AppKit 0x00007fffbc606505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
28 com.apple.Foundation 0x00007fffc0513ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
29 com.apple.Foundation 0x00007fffc0513d37 _NSAppleEventManagerGenericHandler + 102
30 com.apple.AE 0x00007fffbf9160da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
31 com.apple.AE 0x00007fffbf915e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
32 com.apple.AE 0x00007fffbf915d5d aeProcessAppleEvent + 312
33 com.apple.HIToolbox 0x00007fffbe06c7bf AEProcessAppleEvent + 55
34 com.apple.AppKit 0x00007fffbc601dad _DPSNextEvent + 1833
35 com.apple.AppKit 0x00007fffbcd7c21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
36 com.apple.AppKit 0x00007fffbc5f6465 -[NSApplication run] + 926
37 com.zenimaxonline.eso 0x0000000103514f5a main + 209
38 libdyld.dylib 0x00007fffd4028255 start + 1
Crash 3 details (hello @ZOS_JessicaFolsom , 4 Z posts in this forum since September, some not actual support ones - have you abandoned customers who use a Mac??)
Process: eso [9603]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [9573]
Responsible: eso [9603]
User ID: 501
Date/Time: 2017-01-06 12:09:15.015 +0000
OS Version: Mac OS X 10.12.2 (16C68)
Report Version: 12
Anonymous UUID: D2F265B2-38B5-F7B9-E74F-C66B0894F9B2
Sleep/Wake UUID: 74AFFBC9-8E0A-4BAB-94CC-304CE5AB74F1
Time Awake Since Boot: 60000 seconds
Time Since Wake: 18000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 0000000109601000-000000010db48000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff966ccb52 strlen + 18
1 com.zenimaxonline.eso 0x000000010a9d724a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x0000000109b2d1f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x0000000109b2bacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x0000000109b3a29e TooltipLayouts::LayoutLinkTooltip(ZoGui::TooltipControl*, char const*) + 214
5 com.zenimaxonline.eso 0x000000010a9acc5f TooltipControlSetLinkLua(lua_State*) + 517
6 com.zenimaxonline.eso 0x000000010d9d1afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
7 com.zenimaxonline.eso 0x000000010bb443c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
8 com.zenimaxonline.eso 0x000000010bb55c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
9 com.zenimaxonline.eso 0x000000010bb0ef8e hksi_lua_pcall(lua_State*, int, int, int) + 93
10 com.zenimaxonline.eso 0x000000010bae12d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
11 com.zenimaxonline.eso 0x000000010a7b0a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
12 com.zenimaxonline.eso 0x000000010a811234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
13 com.zenimaxonline.eso 0x000000010a7b34e8 ZoGui::DirtyManager::ProcessMouseMoveOnUpdateIfNecessary() + 68
14 com.zenimaxonline.eso 0x000000010a7b3113 ZoGui::DirtyManager::CleanAnchors() + 39
15 com.zenimaxonline.eso 0x000000010a7b2f40 ZoGui::DirtyManager::Clean(unsigned int) + 58
16 com.zenimaxonline.eso 0x000000010a7c608f ZoGui::GuiInstance::Update(unsigned int) + 207
17 com.zenimaxonline.eso 0x0000000109607a75 EsoGui::Update(unsigned int) + 35
18 com.zenimaxonline.eso 0x0000000109a6c4ba GuiManager::Update() + 460
19 com.zenimaxonline.eso 0x0000000109e38760 ZosClient::OnUpdate() + 626
20 com.zenimaxonline.eso 0x000000010963e50a OSUpdate() + 20
21 com.zenimaxonline.eso 0x0000000109640584 -[GameClient macRun] + 203
22 com.zenimaxonline.eso 0x0000000109640dd9 -[GameClient platformMainLoop] + 2052
23 com.zenimaxonline.eso 0x0000000109640263 -[GameClient mainLoop] + 64
24 com.zenimaxonline.eso 0x000000010964017d -[GameClient applicationDidFinishLaunching:] + 994
25 com.apple.CoreFoundation 0x00007fff81153a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
26 com.apple.CoreFoundation 0x00007fff8115396b _CFXRegistrationPost + 427
27 com.apple.CoreFoundation 0x00007fff811536d2 ___CFXNotificationPost_block_invoke + 50
28 com.apple.CoreFoundation 0x00007fff81110d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
29 com.apple.CoreFoundation 0x00007fff8110fd9c _CFXNotificationPost + 604
30 com.apple.Foundation 0x00007fff82b36a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
31 com.apple.AppKit 0x00007fff7edb17e5 -[NSApplication _postDidFinishNotification] + 297
32 com.apple.AppKit 0x00007fff7edb154a -[NSApplication _sendFinishLaunchingNotification] + 208
33 com.apple.AppKit 0x00007fff7ec748b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
34 com.apple.AppKit 0x00007fff7ec74505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
35 com.apple.Foundation 0x00007fff82b81ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
36 com.apple.Foundation 0x00007fff82b81d37 _NSAppleEventManagerGenericHandler + 102
37 com.apple.AE 0x00007fff81f840da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
38 com.apple.AE 0x00007fff81f83e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
39 com.apple.AE 0x00007fff81f83d5d aeProcessAppleEvent + 312
40 com.apple.HIToolbox 0x00007fff806da7bf AEProcessAppleEvent + 55
41 com.apple.AppKit 0x00007fff7ec6fdad _DPSNextEvent + 1833
42 com.apple.AppKit 0x00007fff7f3ea21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
43 com.apple.AppKit 0x00007fff7ec64465 -[NSApplication run] + 926
44 com.zenimaxonline.eso 0x0000000109641f5a main + 209
45 libdyld.dylib 0x00007fff96696255 start + 1
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [9573]
Responsible: eso [9603]
User ID: 501
Date/Time: 2017-01-06 12:09:15.015 +0000
OS Version: Mac OS X 10.12.2 (16C68)
Report Version: 12
Anonymous UUID: D2F265B2-38B5-F7B9-E74F-C66B0894F9B2
Sleep/Wake UUID: 74AFFBC9-8E0A-4BAB-94CC-304CE5AB74F1
Time Awake Since Boot: 60000 seconds
Time Since Wake: 18000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x50:
-->
__TEXT 0000000109601000-000000010db48000 [ 69.3M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fff966ccb52 strlen + 18
1 com.zenimaxonline.eso 0x000000010a9d724a ZoGrammar::ParseStringf(ZoWritableStringBase&, char const*, ...) + 436
2 com.zenimaxonline.eso 0x0000000109b2d1f5 TooltipLayouts::LayoutCraftingComponentTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int) + 2239
3 com.zenimaxonline.eso 0x0000000109b2bacb TooltipLayouts::LayoutItemTooltip(ZoGui::TooltipControl*, InventoryItem const&, unsigned int, EsoGameDataEnums::EquipSlot) + 891
4 com.zenimaxonline.eso 0x0000000109b3a29e TooltipLayouts::LayoutLinkTooltip(ZoGui::TooltipControl*, char const*) + 214
5 com.zenimaxonline.eso 0x000000010a9acc5f TooltipControlSetLinkLua(lua_State*) + 517
6 com.zenimaxonline.eso 0x000000010d9d1afd int hks::execute<(HksBytecodeSharingMode)0>(lua_State*, hksInstruction const*, int) + 19005
7 com.zenimaxonline.eso 0x000000010bb443c4 hks::vm_call_internal(lua_State*, void*, int, hksInstruction const*) + 1346
8 com.zenimaxonline.eso 0x000000010bb55c3c hks::runProtected(lua_State*, void (*)(lua_State*, void*, int, hksInstruction const*), void*, int) + 96
9 com.zenimaxonline.eso 0x000000010bb0ef8e hksi_lua_pcall(lua_State*, int, int, int) + 93
10 com.zenimaxonline.eso 0x000000010bae12d1 ZoLuaVM::CallFunction_vararg_internal(int, int, char const*, __va_list_tag*) + 1001
11 com.zenimaxonline.eso 0x000000010a7b0a95 ZoGui::HandlerContainer<ZoGuiEnums::ControlHandlers, 23u, &(ZoGuiEnums::ControlHandlersFromString(char const*))>::CallHandler(ZoGuiEnums::ControlHandlers, char const*, ...) const + 155
12 com.zenimaxonline.eso 0x000000010a811234 ZoGui::WindowManager::HandleMouseMove(ZoGui::Modifiers, ZoGui::WindowManager::HandleMouseInputOptions) + 520
13 com.zenimaxonline.eso 0x000000010a7b34e8 ZoGui::DirtyManager::ProcessMouseMoveOnUpdateIfNecessary() + 68
14 com.zenimaxonline.eso 0x000000010a7b3113 ZoGui::DirtyManager::CleanAnchors() + 39
15 com.zenimaxonline.eso 0x000000010a7b2f40 ZoGui::DirtyManager::Clean(unsigned int) + 58
16 com.zenimaxonline.eso 0x000000010a7c608f ZoGui::GuiInstance::Update(unsigned int) + 207
17 com.zenimaxonline.eso 0x0000000109607a75 EsoGui::Update(unsigned int) + 35
18 com.zenimaxonline.eso 0x0000000109a6c4ba GuiManager::Update() + 460
19 com.zenimaxonline.eso 0x0000000109e38760 ZosClient::OnUpdate() + 626
20 com.zenimaxonline.eso 0x000000010963e50a OSUpdate() + 20
21 com.zenimaxonline.eso 0x0000000109640584 -[GameClient macRun] + 203
22 com.zenimaxonline.eso 0x0000000109640dd9 -[GameClient platformMainLoop] + 2052
23 com.zenimaxonline.eso 0x0000000109640263 -[GameClient mainLoop] + 64
24 com.zenimaxonline.eso 0x000000010964017d -[GameClient applicationDidFinishLaunching:] + 994
25 com.apple.CoreFoundation 0x00007fff81153a6c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
26 com.apple.CoreFoundation 0x00007fff8115396b _CFXRegistrationPost + 427
27 com.apple.CoreFoundation 0x00007fff811536d2 ___CFXNotificationPost_block_invoke + 50
28 com.apple.CoreFoundation 0x00007fff81110d63 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1827
29 com.apple.CoreFoundation 0x00007fff8110fd9c _CFXNotificationPost + 604
30 com.apple.Foundation 0x00007fff82b36a37 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
31 com.apple.AppKit 0x00007fff7edb17e5 -[NSApplication _postDidFinishNotification] + 297
32 com.apple.AppKit 0x00007fff7edb154a -[NSApplication _sendFinishLaunchingNotification] + 208
33 com.apple.AppKit 0x00007fff7ec748b3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
34 com.apple.AppKit 0x00007fff7ec74505 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 661
35 com.apple.Foundation 0x00007fff82b81ebd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
36 com.apple.Foundation 0x00007fff82b81d37 _NSAppleEventManagerGenericHandler + 102
37 com.apple.AE 0x00007fff81f840da aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 544
38 com.apple.AE 0x00007fff81f83e51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 39
39 com.apple.AE 0x00007fff81f83d5d aeProcessAppleEvent + 312
40 com.apple.HIToolbox 0x00007fff806da7bf AEProcessAppleEvent + 55
41 com.apple.AppKit 0x00007fff7ec6fdad _DPSNextEvent + 1833
42 com.apple.AppKit 0x00007fff7f3ea21f -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2789
43 com.apple.AppKit 0x00007fff7ec64465 -[NSApplication run] + 926
44 com.zenimaxonline.eso 0x0000000109641f5a main + 209
45 libdyld.dylib 0x00007fff96696255 start + 1
Mac/PC EU Server
Lots of alts....561+ CP
Inside Trade Guild
Lots of alts....561+ CP
Inside Trade Guild
2
-
nml✭✭✭Live Mac client is crashing a lot for me too. Also now unable to log in past character select screen on PTS.-NML
Imperator, Ars Imperatoria
North American PC/Mac, Trueflame1 -
Pxx✭Live Mac client is crashing a lot for me too. Also now unable to log in past character select screen on PTS.
I also have this problem on PTS. When attempting to log in to character, I see a loading screen, and the music continues to play, but the indicator on the lower right does not rotate. The menubar is inaccessible, Cmd-F does not exit full-screen mode, and Cmd-Shift-Esc does not force quit. The only way to get out seems to be powering down the computer!1 -
LaucianNailor✭✭✭I've managed to create a character, however as I reported in the PTS forum, I'm having a hard lock when I load the character in-game. This forces me to carry out a power-down cycle to regain control of my computer again which is very poor.
The ESO nor Apple crash handler are initiated, so no feedback of issue captured and fed back to ZoS.
It really feels like we are becoming an ignored platform, which is so sad!Mac/PC EU Server
Lots of alts....561+ CP
Inside Trade Guild0 -
LaucianNailor✭✭✭OK, so managed to log in to my template character on the PTS (vanilla clean install with no add-ons) and I can load the character into the world and move around and enter a building. I also heard the 'ding' to say that more emails had arrived (curse of the template character).
I consistently hard lock when I press the I key to bring up my inventory (this has repeated on 3 consecutive occasions).
I'll post this in PTS forum as well as I'm not sure admins look in this forum any longer.Mac/PC EU Server
Lots of alts....561+ CP
Inside Trade Guild0 -
Powerhand✭✭Irregular crashes here, not often enough for me to complain and not specific to any event/command. Sorry to hear you're having problems man. If I can help somehow just let me know.
MBP 15in 2013
2.4GHz + i7
8gb 1600 MHz DDR3
OS Sierra 10.12.20 -
Delpi✭✭✭✭✭Oh! What a surprise... my mac still keep crashing with the new PTS patch....
"I used to be an adventurer like you. Then I took an arrow in the knee..."0 -
Horowonnoe✭✭✭✭✭Oh! What a surprise... my mac still keep crashing with the new PTS patch....
rly? Noo...PC / NA
Templar Healer "False Eye"
Sorc Healer "Potema the Wolf Queen"
Warden Healer "Heavy Attacks Online"
Magicka Nightblade DPS "Nephaleth Telvanni"
Dragonknight Tank "Nico's Facsimile"
Builds & Guides:
Horow's Templar Healer Guide for Trials (Murkmire updated)
How to get Felms to jump correctly in vAS HM?
Horow's vMA Magicka Sorc Build for beginners and lazy farmers
Horow's Magicka Sorc Triple Pet Heavy Attack Build - Summerset Isles Ready
More builds at anthem-guild.com/pve/.
Notable Achievements:
- World's first 18 Axes vAA clear
- World's first 20+ enrage stack Llothis in vAS HM and World record cone damage0