ZOS Please Answer!

Zeddakis · July 2016

ZOS please provide official status on the following issues.

1. ESO Plus subscribers not receiving benefits. My subscription renewal is coming up have you resolved the issue with members losing their access to DLC, crafting bags, and not receiving their monthly crown allowance? If not what is the status and ETA for fix. Also if it is still not working and you cannot provide a status besides we are working on it and an ETA why have you not disabled the auto renewal option till it is fixed?

2. Characters getting stuck in Orsinium DLC. I purchased this before I had a ESO Plus membership and it is also an advertised ESO Plus benefit you are currently recommending people not to go there and play the content they paid for. What is the status and ETA for fix? If you cannot provide a status besides we are working on it and ETA for a fix why do you continue to sell this DLC which you are also recommending people do not play? Why are you not putting a disclaimer on the ESO Plus membership that Orsinium DLC is not currently working as intended and this benefit is not available?

3. What is the status on the issues with partial stacks not working correctly if your bank is full, i.e. all the slots in my bank are full and the game will not allow we to add more crafting items to a partial stack unless I first withdrawal it from my bank and then redeposit it. This has been broken for months now and no status or ETA has been provided. Due to concerns with losing access to my crafting bag, because of the issues in item one this could once again be an issue for me and many other players.

Thanks in advance for your timely response.

Elsonso · July 2016

On #1 and #2, it is likely that there is no change since the last thing they said. ZOS will not typically repeat themselves when things have not changed on their end. They should, especially since they tend to let things drag out long enough that people cannot remember, or cannot find, these prior statements.

One #3, I cannot recall them making any statement at all about this. Given how long this has been in the game, it is obviously not anything they are going to fix any time soon.

SolarCat02 · July 2016

4. Since Orsinium is not working, max-level crafters cannot do their writs unless they are non-subscribers who have not purchased the DLC. Is there anything in the works to change this? Moving the drop-off location to Craglorn or a different DLC? Permitting drop-off anywhere?

Even with the crafting bag, I am strongly considering dropping ESO+ so I can actually do my writs without fear.

Zeddakis · July 2016

Thanks ZOS, so in the last week you have managed to fix nothing and ignore legitimate requests for status. I paid for the Orsinium DLC and never got around to playing it yet for various reasons. Now that I have time to play it you are telling me I cannot play what I have paid for and if I do and get stuck there then it is my problem. Thanks again!

Jailbirdy · July 2016

The Communications Staff will post a response as soon as they are finished cleaning the offices and vacuuming the break room.

DragonSamurai360 · July 2016

Jailbirdy wrote: »

The Communications Staff will post a response as soon as they are finished cleaning the offices and vacuuming the break room.

I'm sure they will (NOT)

DragonSamurai360 · July 2016

"1. ESO Plus subscribers not receiving benefits. My subscription renewal is coming up have you resolved the issue with members losing their access to DLC, crafting bags, and not receiving their monthly crown allowance? If not what is the status and ETA for fix. Also if it is still not working and you cannot provide a status besides we are working on it and an ETA why have you not disabled the auto renewal option till it is fixed?"

I encountered the problem myself last month and it was a terrible experience, so in simpler terms if it is not fixed please fix it soon, because this is some serious BS. I am hoping when my subscription renews on the 7th of August, as I have already payed for it, it will go smoothly, but heck who knows these days, especially because the 7th is a Sunday.

Balibe · July 2016

DragonSamurai360 wrote: »

"1. ESO Plus subscribers not receiving benefits. My subscription renewal is coming up have you resolved the issue with members losing their access to DLC, crafting bags, and not receiving their monthly crown allowance? If not what is the status and ETA for fix. Also if it is still not working and you cannot provide a status besides we are working on it and an ETA why have you not disabled the auto renewal option till it is fixed?"

I encountered the problem myself last month and it was a terrible experience, so in simpler terms if it is not fixed please fix it soon, because this is some serious BS. I am hoping when my subscription renews on the 7th of August, as I have already payed for it, it will go smoothly, but heck who knows these days, especially because the 7th is a Sunday.

My renewal was yesterday the 26th, to avoid last months issue I canceled the renewal on the 24th as an official fix had not been posted. Then when the 26th came and I lost benefits. I just renewed and got the benefits back. It was easier than contacting Microsoft to fix it like last month. I will say Microsoft was great at resolving my issue .....

I did not receive the 1500 crowns this month just like the fix with Microsoft last month. I am just waiting for a an officail fix before I deal with ESO support. Less time consuming than calling every month. Last year they resolved the lost crowns with the November fix and I received all past crowns with a bonus. Hope it will be the same with this issue .....