Sentinel wrote: »

After downloading the newest update, I first logged into the PTS build with no trouble and was able to enter the game without any troubles. I went through the crown store and previewed and bought various new appearance items, including many of the new hair styles, the new hats, the DLC pack containing the mount, and the kagouti mount. I noticed pretty quickly that part of the preview was acting weirdly for the hair styles and accessories; after previewing them, and then previewing other items that overrode the effects, often it would appear that the hair style or accessory would not disappear.

After exiting the crown store, I went to the nearest dye station, not far from my character. I noticed that one of the hair styles (the long ponytail style slightly off to the side on the character's head) I had previewed in the crown store remained on my character during this time; it's not uncommon for my client to take some time in changing the appearance of my character, even after changing equipment, so I ignored this. I tried to equip one of the new crown store hats: I believe it was the masked hood often used in Hews Bane. My hide helmet was turned on, so I was going to disable the setting after equipping it. Unfortunately, this is when I was first booted from the game; precisely after attempting to equip the hood, my game crashed.

And I tried logging in again to my account. Five times. The first two, I crashed before my character select screen loaded. The third, I crashed before the login screen loaded. The fourth and fifth also crashed similarly to the first two. It's quite likely that something to do with the new appearances, the preview of hair styles (perhaps being bugged on its own), use of hide helmet, and the use of a hat in conjunction would lead to some faulty circumstance that character select would not know how to load and therefore crashes. I'm not sure. But anyway, now I can no longer log into the PTS without crashing consistently over and over.

Some additional information: no addons enabled or downloaded on PTS client, I use a mac laptop to run the game, I've had major crash issues in the past, but not since the first year of the game after release have I had as consistent crashing as this (with the exception of crashing in exclusively orsinium).

Is anyone else's client on Mac having circumstances such as this? Anyone on PC have similar experiences? Have any of the game systems including previewing new hairs, equipping hats, dyeing new items, given similar results? Please share if you have any similar issues.

radicalb21 wrote: »

I was able to login initially no problems. Then when I went to dye costumes and hat. Then my game crashed. The ZoCrashReporter popped up showing No Crash Dump file found. After that I have tried to login to the game with no luck multiple times. Sometimes the game crashes before login or shortly after login. I have only once made it back to the character selection screen hit play and the game crashed instantly.

My Mac System Information:

10.11.5 Mac OS X El' Capitan
2.7 GHz Intel Core i5
16 GB 1333 MHz DDR3
AMD Radeon HD 6800 1 GB VRAM

Could really use some help with this @chris.dillman . Any and help would be appreciated.