Getting ERROR 301 and cannot log in

DarkWizard314 · February 2016

I played ESO just 3 days ago. And it was fine. But form yesterday I am getting this error, and can't even log in to the game. It is very frustrating. I have tried the other 'fixes' that was recommended in different posts such as trying after some time, or restarting, or spamming my credentials. No luck. I have even deleted and reinstalled the game. That didn't do any good as well. I am attaching a screenshot of the error I am getting with this post.

I hope you guys will fix it soon.

Thanks.

My system config:
Mac OS X El Capitan 10.11.3
Macbook Pro Retina 13 inch 2015 model
8GB RAM DDR3
Intel Iris Graphics 6100 1536MB

KhajitFurTrader · February 2016

Hi @DarkWizard314 ,

possible causes and solutions for error 301 can be found here and here.

You could also try to

clear your DNS cache with the shell command sudo killall -HUP mDNSResponder
use different DNS servers like the ones Google offers (8.8.4.4 and 8.8.8.8)
configure port forwarding on your router (port numbers are given here)

Hope that helps.

DarkWizard314 · February 2016

Still no luck. Since you talked about DNS cache, I have changed continents. I have moved to USA from Asia. In Asia, I used to play in North American server though. So no change in the server. Does that have to do anything with that error?

Thanks.

KhajitFurTrader · February 2016

You said that you have at least once connected successfully to the NA server from your new location, correct?

Did you get the IP-Authorization message and corresponding E-Mail with the code after moving?

Changing the DNS server address might be worth a shot, but I'd suggest you open a support ticket at https://help.elderscrollsonline.com and let CS look into your issue.

DarkWizard314 · February 2016

No, after coming back to US I haven't been able to connect to the server even once.

I tried sending an email to them. But then they sent me this forum invitation. This is very frustrating. This way I may just leave the game.

KhajitFurTrader · February 2016

@ZOS_MollyH, is it still possible for CMRs to open CS tickets for forum posters, and if so, could please open one for @DarkWizard314? Thank you.

ZOS_MollyH · February 2016

Hey @DarkWizard314 ! Can we please have your ticket number so we can take a look at your ticket?