Game won't start using steam

jonno741 · August 2015

Just downloaded the game through steam and when I click to play I get the following errors:

running on:
OSX Yosemite V10.10.5
iMac (Retina 5K, 27-inch, Late 2014)
4 GHz Intel Core i7
32 GB 1600 MHz DDR3

NOT HAPPY!

KhajitFurTrader · August 2015

Hi @jonno741,

please try using the Launcher app from the link in this post. The java-based installer has a bug calculating windows sizes on Retina displays, using the Launcher will circumvent this.

jonno741 · August 2015

@KhajitFurTrader

I've downloaded it. Will give it a go. Thanks!

jonno741 · September 2015

FIXED! If anyone has a 5k retina iMac and experiences the same issue I did, this article was very helpful:

https://www.reddit.com/r/elderscrollsonline/comments/2yt5xv/macsteam_java_error_when_starting_launcher/

"Due to a conflict with the newer 4K and 5K monitor resolutions, a Java error can sometimes prevent The Elder Scrolls Online from installing properly. To resolve this, please try the following steps: Go into System Preferences and choose Displays. While holding down the [Option/Alt] key on the keyboard, click Scaled. This will display all available screen resolutions. Select 5120x2880 as the resolution. This will make things look a bit odd temporarily, but it will allow installation of the launcher. Once the launcher is open, switch the resolution back to normal. This process circumvents any upscaling to avoid the Java error that causes the installation to fail"