/bug command bugged?

Hutherin · April 2015

Hi, I have tried to submit a /bug, went through and described the problem and clicked submit - and nothing... I know there was a bug with Mac users with Yosemite due to Open GL Drivers, but has this been sorted yet? How should I submit my issue otherwise... Thanks

KhajitFurTrader · April 2015

As Chris has stated (somewhere in the depths of this forum), reports submitted via the /bug command do get send and arrive. It's just that due to an issue the third party web browser (aka HTML renderer) has with Yosemite, that the confirmation page crashes and won't get displayed.

In other news, a recent hotfix to 2.0.5 has resolved the issues, the game right now is stable and performant (still depends on what you do and where you are, of course).

Hutherin · April 2015

Great, thanks for the reply - I had assumed I would get an email or the like with the support ticket number but hadn't.

KhajitFurTrader · April 2015

Hutherin wrote: »

Great, thanks for the reply - I had assumed I would get an email or the like with the support ticket number but hadn't.

There is never an email, nor a ticket number, with a /bug report. You'll get those with customer support incidents only.

ZOS_MollyH · April 2015

Hi @Hutherin !

@KhajitFurTrader is correct. When you submit a /bug or a /feedback ticket in game, those reports go straight to be processed and reviewed by the appropriate development teams. You will never receive a reply to either of those.

To receive a reply from a Customer Support agent, please be sure to use /help/ in game, or visit https://help.elderscrollsonline.com to submit an email ticket or request a phone call from one of our agents.

edited to fix some formatting

Hutherin · April 2015

You'd think after nearly a year I'd know that by now! Thanks all