Crashing on 'Play'

JNight · April 2015

Spent two days downloading the game. Last time i had around 150mb left, i had to close the launcher then upon relaunch, it was downloading the whole game again. This is what i did after:

Made a copy of the depot folder.
Uninstalled the game.
Reinstalled the launcher, then started downloading again, paused and quit.
Replaced the depot folder with the old one, then launched again and repaired.
After repair, was downloading the game again. Closed the launcher.
Relaunched, and it was downloading from 150mb again just fine.

After that, it started to download a 6gb~ patch, then installation was done and i can click Play now.. but the game crashes after that. I only get a blank white EOS game window then a crash report. I checked the game folder and saw that it's only 12gb in size, so i repaired the game again and then it started redownloading everything again. I closed it down, checked the directory and saw that it changed to 40gb.

Now, whenever I launch the launcher, i can still only see Play. i tried to repair again but the same thing happened; it just starts downloading 31gb of data again. And if i click Play, the same crash occurs. I've never been a fan of downloading entire games online for these damn reasons, so i'd rather not waste my time downloading the game over and over.

This is getting irritating because i just bought the game for myself and my gf, and was excited about getting into it. Please help.

Crash report:

ï»¿[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.0.5.1147797
client.executablebits = 32
client.mode = startup
client.renderertype = OPENGL
client.session_start_timestamp = 2015-04-15T00:16:37.669Z
client.timestamp = 2015-04-15T00:16:38.832Z -frme 0-
computer.name = iMac.local
computer.user = Joey
cpu.count = 4
exe.buildnum = 1147797
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 12
fe.descrip = Client Fatal Error
gfx.description = NVIDIA GeForce GTX 780M OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 NVIDIA-8.26.28 310.40.55b01
gfx.vendorid = 0
mem.physical = 16384
os.platform = mac
os.version = 13F1066
reportfield.ver = 3

Sabreen.daasb16_ESO · April 2015

I'm having the exact same problem. did you figure out how to fix it?

ï»¿[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.2.0.5.1150504
client.executablebits = 32
client.mode = startup
client.renderertype = OPENGL
client.session_start_timestamp = 2015-04-16T19:36:59.484Z
client.timestamp = 2015-04-16T19:37:00.194Z -frme 0-
computer.name = Sabreens-MacBook-Pro.local
computer.user = Daas
cpu.count = 2
exe.buildnum = 1150504
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 12
fe.descrip = Client Fatal Error
gfx.description = Intel HD Graphics 3000 OpenGL Engine
gfx.deviceid = 0.0.0
gfx.driver = 2.1 INTEL-10.0.19
gfx.vendorid = 0
mem.physical = 4096
os.platform = mac
os.version = 14C109
reportfield.ver = 3

KhajitFurTrader · April 2015

Sabreen.daasb16_ESO wrote: »

gfx.description = Intel HD Graphics 3000 OpenGL Engine

This integrated processor graphics is below the Mac minimum system requirements, which calls for an Intel HD Graphics 4000 and better (e.g. Intel Iris).

But that aside, there has been a hotfix to the client this evening, bringing the game's version up to 2.0.5.1150504. Have you tried that yet?

JNight · April 2015

I decided to let it redownload the 30gb~ of data after 'Repair' and the game works beautifully now. Don't know about the hotfix though. I started it a but after my post.