Crashing on Character Create

philip_l_gb16_ESO
philip_l_gb16_ESO
Soul Shriven
Hi,

I used to play ESO when it was first released - I thought I'd get back into it, but since I started I've hit multiple barriers (Rogue access code emails etc). The most recent obstacle however it trying to create a new charater - I receive a crash report interface at random stages throughout the character creation process.

For example sometimes changes the classes/races would cause the crash, however much more likely is when I'm customising further - such as when I click "No gear" to adjust body markings, or setting the character's build type.

I have however found a pretty consistent way to replicate the error, which is going to the character create screen and clicking "Back" to go back to character select - instantly causes a crash.

I've removed my Elder Scrolls Online folder from My Documents, and tried repairing the game to no avail. As I'm running two GTX660s in SLI I've disabled one so that it only uses a single GPU - unfortunately still no better off!

A little frustrating as I was hoping to play some ESO during my week off work - I should learn never to make plans for my time off!

Thanks in advance.
  • philip_l_gb16_ESO
    philip_l_gb16_ESO
    Soul Shriven
    Sorry - also forgot to mention I am running Windows 10 Tech Preview (Build 9926, but will be 10041 tomorrow) - I've set ESO.exe to run as admin and in compatibility mode to Win8, no help there I'm afraid.
  • Hookgrin
    Hookgrin
    ✭✭✭
    One possible problem could be that Win10 uses DirectX12 which ESO may not be optimized for yet. You might try downloading DirectX9 from Microsoft and install it.

    If that doesn't work you may want to try using the Launcher's Repair option in the event you have a corrupted file.
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