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3 days waiting for customer support... Please help

  • Arninator
    Arninator
    ✭✭
    Unfortunately, I don't think customer support is going to be able to help me. Where else could I go to get my game up and running?
    Sum body stole my sweet roll 4 the Queen
  • ZOS_MollyH
    Hello @Arninator‌ ! We do see that one of our top tier agents has reached out to you in your support ticket. We do thank you for your patience, and she will be happy to continue working with you directly!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Arninator
    Arninator
    ✭✭
    I'm about to start another re-install. Can someone link me to Zenimax explaining exactly how to uninstall the game completely and correctly?
    Sum body stole my sweet roll 4 the Queen
  • Arninator
    Arninator
    ✭✭
    I'm in the process of installing. I am constantly getting a "webget request failed" error. This requires me to pause and unpause to continue downloading, therefore I am constantly monitoring my computer. I am worried that this may be part of the problem as it was also like this last time I attempted a re-install. @ZOS_MollyH
    Sum body stole my sweet roll 4 the Queen
  • Seravi
    Seravi
    ✭✭✭✭✭
    Flushing your dns will get rid of the webget error.
  • Arninator
    Arninator
    ✭✭
    I have tried that. Didn't work
    Sum body stole my sweet roll 4 the Queen
  • Arninator
    Arninator
    ✭✭
    Trust me, I have tried all the solutions which can be found with a simple Google search. I wouldn't have sat here for 12 hours monitoring a download if I had not at least tried to fix it.
    Sum body stole my sweet roll 4 the Queen
  • Arninator
    Arninator
    ✭✭
    Update : Second re-stall had no results. I am planning to return my computer for another round of diagnostics.
    Sum body stole my sweet roll 4 the Queen
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