Missing Bank Items, Bank Slots, & Skill Points

Iarao

i will be demanding not just a return of my stuff, but extra compensation as well. in addition to returning my stuff, points, etc that have been lost (not sure abt points as i haven't checked that yet), i will be demanding a free upgrade to max pack and bank slots as compensation for this crap. else i vote with my money and depart. I WILL NOT PAY A MONTHLY FEE TO BE SCREWED, AND I SUGGEST ALL THE REST OF YOU DO THE SAME. this game is not in beta, or even rc. this crap should not be happening. and no, a free month will not cut it, but hey, throw that in as well for good will. this is a form of theft (of our valuable time), as this is not a p4f game. we pay every month to play this and the least they can do is make sure it is viable before going public and collecting our money. and you can bet that if i leave, i will never, ever play another bethesda game again. i suggest the rest of you follow. play AT this game or BE this game, bethesda. your choice.

edit: not bethesda, zennimax.

Iarao

and i can tell you, bethesda cs sucks.

edit: not bethesda, zennimax

Tit_Mouse

My Incident is marked resolved even though I have seen no change to my Missing bank items, 32000+ missing gold and missing bank tab. Incident: 140413-021975

idk

I submitted a ticket yesterday and realize I cannot do anything until this is fixed. After reading some of the posts here for what is missing I know now I must keep a detailed record of everything I have that I want to make sure I get to keep since I have no idea what is actually missing. Sad thing, I just made VR on my toon but since I no longer have inventory space I am stuck sitting on the sidelines until this is remedied.

cbrons

I wonder if they will try to fix this today or if they are going to wait till regular scheduled maintenance. Seems like way too big of a problem to wait IMO.

Mememe

140407-035156 no refund on the lost bank upgrades....I did actually start by repurchasing...until I realised it happens again and again. So stopped...

The response I have...is we will address it in a future patch....that's going to lose you a lot of players come renewal time.

You can't play as you've not enough space to place your questing items. You daren't upgrade your bank whilst you're still waiting on refunds for previous lost space. Will it happen again?

You spend most of your free time alting the bank mules. It's NOT FUN.

PicassoTrigger

Mtr wrote: »

My boyfriend had the bank bug, submitted tickets days ago and never heard back, and last night discovered all his lost bank items had been dumped into the inventory of an alt he wasn't using. No notification from ZOS that they had done so, so might pay for everyone to check all their alts just in case.

Was his gold on one of his alts? Did he have gold banked?

It seems like the game is intelligent enough to try to dump the stuff in character's inventories rather than into the nether. But I haven't seen my gold yet... whatever I had in the first bank I was using to feed mule horses, and the 5,500 I lost when I was trying to re-buy the upgrades before the second time I got wiped.

Going to check my characters from top to bottom and see if any mats/gold were dumped onto them.

madak_ESO

140409-013322
no refund on the lost bank upgrades (80 to 60 slots).

Lifacs

In case you have not caught on yet Zenimax, you need to remove the auto solved response from your ticket system.Most of the complaints here are about people being told their problem is solved. You could stop shooting yourself in the foot and edit your responses to say IN WORK or something that shows you care and are working on the problem.
The communication thus far demonstrates you do not care about your customers. You are not reading their tickets and are just running through the motions to look like you are doing something so you can collect money on the first of May.
You may be busting your butts off trying to solve this problem, but the response to it looks like you are doing nothing. If i send in a ticket telling you a problem, and I have questions about it, I expect a response to my questions. Instead my questions are not even mentioned and i only get a response that the problem is solved. I then need to reply to the email to explain the problem isn't solved. I then get a reply back with the exact same email that i just replied to. I specifically posted "do not mark as solved" in my next response and I get the reply email saying it is solved again. Wonder why people are getting frustrated?
You can sink or swim Zenimax the ball is in your court.
I love the game that is why I am so frustrated. Hey if you need help fixing these problems, I will be willing to come in as a contractor and fix your messed up CS system.

Lifacs

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 168 days.

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Just recieved duplicates of the early access imperial and or explorer pack in my mailbox.

Response By Email ) (04/14/2014 07:51 AM)
Hail again to you, J!
Thank you for taking the time to share your feedback with us.
We are sorry that we did not meet your expectations, and we take your suggestions and comments very seriously. Please know that we will look into your feedback and use it to improve The Elder Scrolls Online.

You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Email (J P) (04/14/2014 07:33 AM)
Question Reference # 140413-108975
Date Created: 04/13/2014 04:57 PM
Date Last Updated: 04/14/2014 04:32 AM
Status: Solved

I think not. I asked specific questions, none of which were answered. I got the cookie cutter response that everyone else is getting, and it tells me nothing except a lie at the end that that says solved. Uh you just said that it will be addressed later in a future patch, so the problem is NOT SOLVED. You horrible communication is making this problem so much worse for you guys. I know it is not the people personally, it is the system. And you keep ignoring people and they get no real response when they ask specific questions. Looks like you are dodging them. But you sure want to collect that money at the end of 30 days. Start using your heads. Fess up we have no clue what is wrong it may take a while. Guess what? people are understanding when they are not ignored and dodged. Keep doing what you have been doing and you will lose people in droves. The do not pay (yes they paid for 30 days already when they purchased the game) to have all their work thrown out with no results. Right now we cant trust that any time or work we put in to character development will be sustained. Would you pay for something that you cant use? Would Pay for HBO and accept that you get no original series? It is ok as long as you can watch something right?
​
Response By Email (Justin) (04/14/2014 04:32 AM)
Greetings J!

Thank you for contacting The Elder Scrolls Online Team!
A fix for the issue regarding bank space is currently being investigated. We're confident at this time that no slots and no items have been lost, and that we will be able to return your belongings to you in a future patch.

It's best that players don't purchase additional bank spaces, as they may be lost when this is fixed in an upcoming patch. If you are out of room and need to purchase more bank slots, please contact customer support once this issue is resolved and we will be happy to assist you.

We apologize for the inconvenience and ask that you please bear with us as we work on a solution.
You can find more information about The Elder Scrolls Online on our website and social channels (Facebook, Twitter, and Google+).

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Email (J P) (04/13/2014 07:03 PM)
the issue is not resolved. I am still missing the bank slots and items. Should I expect a refund on the bank slots?? Wait for a fix? Reinvest in the bank slots and hope it doesnt happen again? I have no clue which direction to head in resolving this.


On Sun, Apr 13, 2014 at 4:14 PM, ESO English Support <ESO_Help@helpmail.elderscrollsonline.com> wrote:

Response By Email (Ricardo) (04/13/2014 05:14 PM)
Greetings adventurer!
Thank you for bringing this bug to our attention. We ask that all players be vigilant with the /bug command to quickly report any issues they face ingame so that our bugfixing team can get to them as quickly as possible. please bear with us as we look into the issue and we apologize for this inconvenience.
Warm regards,
Richard
The Elder Scrolls Online Team

Question Reference # 140413-108975
Date Created: 04/13/2014 04:57 PM
Date Last Updated: 04/14/2014 07:51 AM
Status: Updated




Notice none of my questions are answered. 3 or 4 replies to the email that my problem is not solved and they continuously tell me my problem is solved. It appears to be an infinite loop of avoiding customers problems.

k9mouse

Saerydoth wrote: »

Do they have any idea what might be causing the issue yet? As in, specific activities we should avoid until the problem is fixed? Or has the cause of the problem already been fixed, and the only thing remaining to do is to fix the characters that were affected?

I am fortunate in that this has not happened to me yet. I'm just curious if there are any activities I should avoid.

@ZOS_JessicaFolsom @Saerydoth
This is what I am wondering also.... I have the gold for a bank upgrade, but is not sure if it is safe to do so yet. I do not have the bank bug yet... Has the problem been "fix" or should we wait to the next patch and patch notes?

Xerynvet

I'm lost slots in bank, gold, many items. I'm very disappointed. Maybe i don't extend subsctrition in next mouth and i back to game for few mouths when will be less bugs.

joshua_chandler_ESO

Question Reference # 140411-080105 marked as solved, bank slots still missing

kewl

Xerynvet wrote: »

Maybe i don't extend subsctrition in next mouth and i back to game for few mouths when will be less bugs.

This may be our best course of action. Allot of the issues I have with the game now, were issues I had during Beta. ZOS made a great game, but I don't believe they can support it yet.

SirPwyll

I was hit by this bug as well. As far as I have been able to determine, I haven't lost any items. They were all dumped into my character inventories. NLT this remains a critical bug to address. Unlike single player games, with ESO all of our character info resides on the game servers. Protecting the integrity of this data is critical. Without confidence that your items, skills, achievements and the like will not disappear, the game isn't viable.

Lifacs

Just sent a phone request. (guess you can't call, Zenimax decides if you are worthy of talking toor not). Hopefully I can get us some straight answers, but I am not holding my breath. Call back time was less than a minute and it has been 5 so far.

Lifacs

LOL I just found this on the Support page.



WE WON’T BE PASSING OFF YOUR TICKET TO A DWEMER AUTOMATON. REAL, LIVE HUMANS WITH HOPES AND DREAMS OF BECOMING EMPEROR WILL RECEIVE YOUR HELP TICKET. PLEASE BE KIND.

Mujuro

Lifacs wrote: »

Just sent a phone request. (guess you can't call, Zenimax decides if you are worthy of talking toor not). Hopefully I can get us some straight answers, but I am not holding my breath. Call back time was less than a minute and it has been 5 so far.

I put in a couple of callback requests and I've not received any calls yet. I finally managed to get through to ZOS on the phone just now (about a 30 second wait) and the "answer" to the bank reset was "we're still looking into it and we don't know when it will be fixed."

For those who need/want the ZOS tech support number, it's 855.296.3170

Furytheoriginal

Have to love the "premium service" we get with this subscription model....

A game breaking 2+ week old bug that they have no status on and they are just closing our tickets...

Hopefully the money man and one company that financed this game takes notice from the so-so press the game is getting and makes some management changes...

I love the game but definitely hate the support we get

kewl

SirPwyll wrote: »

Protecting the integrity of this data is critical. Without confidence that your items, skills, achievements and the like will not disappear, the game isn't viable.

Could not have said it better.

kzeliveb16_ESO

I lost 30 bank slots on 04/09 (April 9th) - Incident: 140409-075190 - Incident: 140412-071602

Please refund my gold so I can purchase these lost slots again.

toraque

Question Reference # 140413-048187

Bank reset from 100 to 60 slots. I have no idea what I've lost, if anything, since I was in the process of moving stuff from mule to mule to get around the bank space limitations. Currently marked as 'solved' which apparently means "You're screwed, have fun with that."

Lifacs

Just got off the phone. Was told that solved emails are going out erroneously. They are now aware of that and should be addressing it. They are working on a fix for this, and eventually bank slots will be restored. Gold was NOT promised to be restored. The rep I spoke with seemed very responsive and will be urging better communication at the team meeting. I pointed out how the lack of communication was creating problems and showed examples. They were in complete agreement with me and want to fix the problems.

Lezaris

Still missing my bank slots, and I think some gold. Opened 2 tickets about it and both times I've gotten a generic response that basically didn't tell me anything. I've been patient with the bugs, but this bank bug is seriously game breaking. As of last night, every time I put stuff in my bank and switch toons, the items are no longer in the bank and put back in my inventory instead.

PLEASE give me my slots back!! This game is impossible to play with only 60 bank slots!!

Ticket 1: 140409-074882
Ticket 2: 140411-051378

Both listed as "solved" but they haven't been solved at all!!!

I will be opening a new ticket today as well, because I no longer have patience for this.... You guys are loosing a lot of people over this bug... Please fix it today!!!!

redferne.requiemneb18_ESO

Lifacs wrote: »

Gold was NOT promised to be restored.

You mean gold stored in bank or gold spent in bank upgrade? Or both?
The first one is unacceptable. Actually they are all unacceptable...

Lifacs

Good question. My guess is that they will give you free bank upgrades back to the point you were or restore you previous bank slots. That would eliminate the need to give you gold to repurchase the slots. That would leave gold in your bank as the only gold item to be restored. But remember the CS rep I spoke to wont decide what they end up implementing. They may be relaying what the current talk is.

Tweek

redferne.requiemneb18_ESO wrote: »

Lifacs wrote: »

Gold was NOT promised to be restored.

You mean gold stored in bank or gold spent in bank upgrade? Or both?
The first one is unacceptable. Actually they are all unacceptable...

If the player's effected by this do not receive their gold back along with everything else lost, I am canceling my subscription.

BulletShark

If you are still getting this far down the pages....

Question Reference # 140411-079261
Date Created: 04/11/2014 11:19 PM
Date Last Updated: 04/12/2014 12:19 PM
Status: Solved

Not Solved

WilliamTee

What i think confuses me most... is that this guy hasn't made an appearance.

kewl

@WilliamTee‌ And it's gone. LMAO!