100% and improving items still fail

SadisticSavior

Morthur wrote: »

I personally hate RNG in crafting. I think this idiotic system should be replaced by a simple minimum requirement but with a 100% chance:

-1 upgrade component for level 1-9 items
- 2 upgrade components for 10-19
- 3 for 20-29 etc.

Why should some people be rewarded with RNG luck and get their items with half the upgrade components while others fail on 90% and lose everything, just to be forced to start over again.

Because it is a risk vs reward system. They are choosing to take the risk.

And I can tell you from personal experience, yeah, it is a risk. I have had fails at 80% several times (none at 100% yet though). Why exactly do you think it's unfair? You can do the same thing they can do.

Morthur wrote: »

I think this is just some pain in the arse excuse to try and be "different" then WOW even if the game play suffers for it.

How does it suffer? It expands your options...why is that a bad thing?

Morthur wrote: »

Same with the lack of a centralized AH. There's no reason to change concepts that work perfectly well in other games unless you're replacing them with something significantly better and innovative.

Which they have. This game is way better than WoW in every way IMO. Except for the lack of an AH. Even WoW's auction house was really not all that great. it was just better than nothing.

Morthur wrote: »

And a crappy RNG component in the most important step of crafting is neither new nor innovative - it's just a massive pain in the arse

Why? How is it a pain?

Without this bug, you can have your precious 100% success rate just like in WoW...what exactly are you losing? Who is forcing you to craft in a way any different from WoW?

GamePlayer7

Anthony45122 wrote: »

There is a bug that resets the tannins you are using back down to 1. No matter if it says 1,2,3,4,5. It still might be only 1. Make sure you check the 100% when it shows the warning. What likely happened to you is it dropped back down to one before you noticed, you quickly completed the improvement and it failed because you only had a 20% chance or so. There are a few other threads about this.

^This

When the warning prompt comes up right before you craft an item, there is a bug that will occasionally reset the improvement materials back down to 1. Unfortunately, your eyes will be fixated on the warning prompt box at this point, so you may not catch it. So, before you click that final button to craft the item, make sure and look to see if it has reset on you.

Chalybos

Proteus7 wrote: »

Anthony45122 wrote: »

There is a bug that resets the tannins you are using back down to 1. No matter if it says 1,2,3,4,5. It still might be only 1. Make sure you check the 100% when it shows the warning. What likely happened to you is it dropped back down to one before you noticed, you quickly completed the improvement and it failed because you only had a 20% chance or so. There are a few other threads about this.

^This

When the warning prompt comes up right before you craft an item, there is a bug that will occasionally reset the improvement materials back down to 1. Unfortunately, your eyes will be fixated on the warning prompt box at this point, so you may not catch it. So, before you click that final button to craft the item, make sure and look to see if it has reset on you.

I'll be paying a LOT closer attention from here on out.

MysticAura

Chalybos wrote: »

Proteus7 wrote: »

Anthony45122 wrote: »

There is a bug that resets the tannins you are using back down to 1. No matter if it says 1,2,3,4,5. It still might be only 1. Make sure you check the 100% when it shows the warning. What likely happened to you is it dropped back down to one before you noticed, you quickly completed the improvement and it failed because you only had a 20% chance or so. There are a few other threads about this.

^This

When the warning prompt comes up right before you craft an item, there is a bug that will occasionally reset the improvement materials back down to 1. Unfortunately, your eyes will be fixated on the warning prompt box at this point, so you may not catch it. So, before you click that final button to craft the item, make sure and look to see if it has reset on you.

I'll be paying a LOT closer attention from here on out.

I will be too, I hope this gets fixed soon.

SybleyStarfire

Reading this thread has been very disheartening. Between the broken quests, the lack of storage, no auctionhouse (I'm in a HUGE guild and don't see much of any armor in the guild store) and the misleading crafting process; I'm getting very soured on this game. I do very much enjoy the "world"; the quests and the fight style - but the other "half of it" is severely lacking. We are already spending lots of extra time to deal with the many bugs and lack of in-game "services" (sufficient storage, auctionhouse) and now I can't even rely on my crafting to take care of my needs. So many of my friends who never crafted before are crafting in ESO because they're unable to get the armor they NEED. I try to help but am not always on when they need something. (Lvl 8's running around still wearing some Level 1 pieces.)

It does seem like you get a lot of drops - but a high percentage of drops I get I either don't need or want. Sighs! I had someone tell me that this scarcity helps level the field. Erm . .. why? In other games, if I quested well I was able to get loot that I desired or could afford to purchase some items because my hard work paid off. The undergeared can do what I did to deserve the gear. But in ESO hard work doesn't pay off. Erm . .. super extra lot of really hard work and time might pay off? Okay, some folks like things to be super hard. Good for you! Bad for me who has a full time job, a home to take care of and limited time to spend playing an MMO. And I am not scrambling fast to get to end game either. I don't believe in power leveling; but neither do I want to be stuck at Level 10 as I struggle to gather, craft, clean up my limited bank space; then go back and gather the same stuff, deconstruct a ton of stuff to get enough upgrades, the craft again cuz the previous time failed. And then rinse and repeat this BORING cycle again and again because 100% doesn't mean 100%.

I sure hope someone from ESO really reads these forums. It would be nice if we could get some feedback from them instead of just ranting at walls here. If they see an issue is getting heat - why not respond and put our minds at rest? At least then I can make plans. Either look forward to a change or accept it won't change.

Sadique

ive never failed at 100% but i have seen it revert back to using only 1 upgrade mat right as i click the confirm button a lot. It acts liek i clicked the arrow to use less so i have to up it again.

MathisBorgen

I've started making sure that it says 100% in the warning too. And take a screenshot every time to make sure. No fails in improvement after this. BUT I crafted a sash, and the number of mats used (to increase lvl of armor) went down to the lowest amount when I chose trait. I didn't notice until one millisecond after I clicked to craft, so I got an item 4 levels lower than I meant to create. So I would urge everybody to double-check everything before pressing create/improve.

Anyway, I got a mail from Zenimax with a survey of how satisfied I was with their customer service. They asked if they could have done anything differently.. So I gave them a piece of my mind on that matter.

Knottypine

I haven't tried any improvements yet... so this is good to know. Definitely agree that if it says 100%, it should be 100% success. Otherwise it's pretty misleading.

Bryce

As @Anthony45122 wrote, the 100% is right. The bug reset your selected improvement items back to 1. If you press improve, wait for the tooltip to show you 100%, wait another few seconds and watch if you still have the count you selected. Accept after it.

VirtualElizabeth

So was it determined that 100% does mean 100% as long as you have the proper skill points and that the issue was due to a bug?

Bryce

Yes.

dennissomb16_ESO

I don't know about the bug reset situation. My failures were at 100% and still failed (have screen shots that I sent to support).

Putok

I've had a ton of 90% improvements fail. Out of a good half dozen, I think I've only actually had one succeed. There's definitely something weird with improving % chance.

Laerian

If it fails at 100% probably IS working as intended. You know, "You cannot have a healthy economy when there are no restrictions on getting the best stuff in the game."

Tetujin

Pretty sure that the official preview video on crafting posted a month or so ago said 100% is guaranteed success.

Edit: intended to be guaranteed I mean.

Abeille

Must be a bug. I'm pretty sure the devs know math.

Eris

MathisBorgen wrote: »

WT actual F?? I'm really pissed now. I think you're right Morthur, they see what it is about then send out a standard response. Customer support my a..

The extremely sad thing about customer service reps is that most of them don't really care one way or another what the resolution to your problem is. They are generally paid minimum wage, most customer service providers look for the lowest minimum wage areas with the best tax incentives and set up shop there, hire whomever will sit in the chair for that salary.

I did IT work for one of the larger Customer Care Management companies. These are basically third-party companies that take Tier 1 sometimes Tier 2 calls for other companies. Because the salary of the reps is based on the contact with the companies, often the companies that had the best reps were the ones that paid the most. It didn't change everything and there were still lots of bad apples, but they eventually were weeded out by call surveillance. Basically the Quality Assurance department monitoring the call and the computer screen off the rep they were assigned for any given time period.

One thing that the company found worked really well was to train the reps to listen (or read in the case of emails) to the customer and not to zone out listening for (looking for) key words. Because most of the responses that they can give are from the equivalent of a drop-down box, they usually just look for key words in an email and go with whatever looks best and send it.

Some of the projects that were handled by the company I worked for also had call quotas. You were expected to handle X number of calls in Y period of time. One of the projects had an average call length of about 1 minute 30 seconds. What was tough is they were in queue from 6am to 9pm, so as soon as a call ended, another started. Those were sort of brainless calls though, it was just a state mandated verification of a sale related to phone service.

I'm not trying to make excuses for them, and if I were working for Zenimax I'd definitely have a solid training and up training process. Having worked in that industry, it annoys me like you wouldn't believe to see that sort of response. It just means that rep didn't even bother to read the text or research the ticket.

Incidentally, many of the reps probably do not play the game and no very little about it. We represented an early ISP and MMO where some 90% of the reps hadn't even seen a computer in person before they got the job (this was in the mid-90s).

Darkstarz

dennissomb16_ESO wrote: »

Is this actually part of the crafting design? Tonight I was making a friend a nice 3 piece set. During the improvement stage one piece failed even with enough honing stones to be at 100%. A second piece failed when upgrading with dwarven oils also at 100%. So 100% and 2 out of 3 items still failed

sadly ive had this 2x so far first time was 2 weeks ago and i reported it. But this time was today about 1 hour ago, i was crafting high vet lvl kick ass dagger and it broke @ 100% goin to best tier. this is extremely broken and needs to get fixed ASAP its like 50k+ down the drain

ArgonianAssassin

Anthony45122 wrote: »

There is a bug that resets the tannins you are using back down to 1. No matter if it says 1,2,3,4,5. It still might be only 1. Make sure you check the 100% when it shows the warning. What likely happened to you is it dropped back down to one before you noticed, you quickly completed the improvement and it failed because you only had a 20% chance or so. There are a few other threads about this.

This applies to all upgrading items not just tannins, this happened to me with dwaven oils and again with turpen.

Slantasiam

this happened to me too you need to watch at 100% sometimes it thinks you clicked once to many times and goes back to 20-30% w/e you started at. I let it sit at 100% a good 10-15 seconds and make sure its gona stay there.

Moonchilde

In my experience, if I risk an upgrade with 20-40% I succeed a lot more than 20-40% of the time. If I try to save a temper by only raising it to 80-90%, I fail *every* time. Its like you get rewarded for taking an actual risk, but penalized if you try to skimp on the last temper

killedbyping

Still 0 failures with upgrade attempt with 100% chance..
You guys definetly dont pay attention on actual chance before start crafting.
Chance may drop to default even after you press R when window with confirmation appears.
Just pay more attention until this bug will be fixed.

There is no actual failures with 100% chance to improve.

lynzriches

SinBad wrote: »

HA! Perfect!

huntgod_ESO

I've never had a failure at 100%, so I would go with bug as well.

Them not reading the actual bug report is a problem with pretty much all tech support, just keep responding, after about the 3rd or 4th one, someone will actually read and respond to it. For the first 2-3 they will send a canned progression response since it will address most issues.

Not saying this is you, but most people are lazy and just fire off a bug report for stupid stuff, one way they weed those out is canned auto responses, is it bad customer service, yes, is it effective, yes. If the canned responses don't address the issue the player typically responds and after 3-4 of those it will be flagged for further troubleshooting and someone will look at it.

Khazaad

Pyatra

I should note that if you accidentally hit E when you hit R it will drop to 1 temper. Or just hitting E and not hitting R and you will see it drop to 1 and not craft.

Tarwin

I don't feel so bad at the 11 items in a row that failed at 90% now as at least there was a 10% chance of failure. But 100%? That makes no sense

However, I did get 5 items in a row with success at 20%, so maybe it's just payback on my end for the failure rut

robdotcom2002pub19_ESO

Over a month and getting a statement from a developer still fails. Really guys?

RangerChad

Anthony45122 wrote: »

There is a bug that resets the tannins you are using back down to 1. No matter if it says 1,2,3,4,5. It still might be only 1. Make sure you check the 100% when it shows the warning. What likely happened to you is it dropped back down to one before you noticed, you quickly completed the improvement and it failed because you only had a 20% chance or so. There are a few other threads about this.

I can confirm this bug, I can guarantee this is what happened. It tried to do it to me but I often predict small things like this to happen so I caught it red handed.

Cats525

robdotcom2002pub19_ESO wrote: »

Over a month and getting a statement from a developer still fails. Really guys?

Well to be fair, the chances of them addressing or even fixing it weren't good to begin with, since they didn't even read what the issue was in the tickets... This doesn't bode well.