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Why does customer service not contact us back?
Iago
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Why does customer service not contact me back? They have my money for the imperial edition they demand I pay for thirty days before using my free thirty days. I live in Iowa, they want me to pay in euros and will not accept MY CC for time purchase. I am feeling exceedingly cheated I have submitted 3 tickets to ESO support and revived Two emails. Email One wanting me to prove who I am email two being a survey asking if I was happy about their customer service..... I know I can not be the only one haveing these issues.... They need to make this right or they are going to lose a lot of customers to companies that actually do what they say they will for the people they charge for their services.
That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain
-Thomas Pain
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It's Sunday, I dont think they have a full staff. This whole enter your credit card number or dont log in is bad planning on their part, but we are going to have to wait until tomorrow when most of them go into the office.0 -
otomodachi✭✭✭Been waiting over two days for a refund request and at this point I just feel like
What do you gain by criticizing a CSR complaint?0 -
kazarkasSoul Shriven
To answer the question asked in the title.ron.spark79_ESO wrote: »Why does customer service not contact me back? They have my money for the imperial edition they demand I pay for thirty days before using my free thirty days. I live in Iowa, they want me to pay in euros and will not accept MY CC for time purchase. I am feeling exceedingly cheated I have submitted 3 tickets to ESO support and revived Two emails. Email One wanting me to prove who I am email two being a survey asking if I was happy about their customer service..... I know I can not be the only one haveing these issues.... They need to make this right or they are going to lose a lot of customers to companies that actually do what they say they will for the people they charge for their services.
They take your money and run
Honestly, I am pissed. I bought the imperial edition from the site and I have to give my credit card information to get my free 30 days I was promised? This is complete bull sheet.
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Iago✭✭✭✭✭xtaticrush wrote: »It's Sunday, I dont think they have a full staff. This whole enter your credit card number or dont log in is bad planning on their part, but we are going to have to wait until tomorrow when most of them go into the office.
I figured as much but honestly They should have not had the ban start until Monday thenThat which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0 -
Iago✭✭✭✭✭
To answer the question asked in the title.ron.spark79_ESO wrote: »Why does customer service not contact me back? They have my money for the imperial edition they demand I pay for thirty days before using my free thirty days. I live in Iowa, they want me to pay in euros and will not accept MY CC for time purchase. I am feeling exceedingly cheated I have submitted 3 tickets to ESO support and revived Two emails. Email One wanting me to prove who I am email two being a survey asking if I was happy about their customer service..... I know I can not be the only one haveing these issues.... They need to make this right or they are going to lose a lot of customers to companies that actually do what they say they will for the people they charge for their services.
They take your money and run
Honestly, I am pissed. I bought the imperial edition from the site and I have to give my credit card information to get my free 30 days I was promised? This is complete bull sheet.
I agree somehow I feel used... They had better make this rightThat which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0 -
felixgamingx1✭✭✭✭you guys have to call corporate just sitting here getting auto replies not gonna fix our problems0 -
otomodachi✭✭✭ron.spark79_ESO wrote: »
To answer the question asked in the title.ron.spark79_ESO wrote: »Why does customer service not contact me back? They have my money for the imperial edition they demand I pay for thirty days before using my free thirty days. I live in Iowa, they want me to pay in euros and will not accept MY CC for time purchase. I am feeling exceedingly cheated I have submitted 3 tickets to ESO support and revived Two emails. Email One wanting me to prove who I am email two being a survey asking if I was happy about their customer service..... I know I can not be the only one haveing these issues.... They need to make this right or they are going to lose a lot of customers to companies that actually do what they say they will for the people they charge for their services.
They take your money and run
Honestly, I am pissed. I bought the imperial edition from the site and I have to give my credit card information to get my free 30 days I was promised? This is complete bull sheet.
I agree somehow I feel used... They had better make this right
I'm sure they will, we just might have to wait quite a while.
What do you gain by criticizing a CSR complaint?0 -
Iago✭✭✭✭✭
I could not find a phone number for them but Bethesda s contact us link send them an email message and guess what they ignore me too...felixgamingx1 wrote: »you guys have to call corporate just sitting here getting auto replies not gonna fix our problems
That which we obtain to cheap we esteem to lightly, it is dearness only that gives everything its value.
-Thomas Pain0
