Event ticket bug

liliub17_ESO

I run 4 accounts - 2 NA and 2 EU. On three of them, two event tickets are awarded just like they're scheduled to at the turn-in of the appropriate daily. On one of the NA, however, the second ticket of the day is NOT being awarded. It was on Friday (only quested for one of Thurs), then Sat and Sun, nope. The other three girls, no problem. Just this one is behind the curve even though she's doing the requisite dailies just like the others.

I submitted a ticket yesterday and again today - and received no response at all, not even the auto-generated "thanks, we'll get back to you".

Anyone else having trouble like this?

AcadianPaladin

PCNA here. I've had no problems getting 2 tickets per day. I did talk with another PCNA player who says she's only been able to get one. I quizzed her on the rules to get two and it seems like she knew what she was supposed to do.

liliub17_ESO

AcadianPaladin wrote: »

PCNA here. I've had no problems getting 2 tickets per day. I did talk with another PCNA player who says she's only been able to get one. I quizzed her on the rules to get two and it seems like she knew what she was supposed to do.

Thanks for the response.

Yep, it's happening on the last character/acct I'm playing each day, so it's not as if I'm suddenly forgetting the steps. Today I even switched up the second daily - instead of Clockwork where it's happened twice, I did and turned in for the second one in Vvardenfell. Same lack of the second ticket, though.

SilverBride

To get 2 tickets we have to do a daily in Summerset and another in EITHER Vvardenfell or Clockwork City. But one HAS to be in Summerset.

FluffyDoom

Sunday night, 11/23, only received 1 ticket.

Completed a daily in all three zones and only received 1 ticket total (should have 10 tickets but only have 9). FWIW completed CWC first and received no ticket, completed Summerset and received 1 ticket, then completed Vvardenfell and received no ticket.

PCNA

Something odd is going on for some of us.

liliub17_ESO

SilverBride wrote: »

To get 2 tickets we have to do a daily in Summerset and another in EITHER Vvardenfell or Clockwork City. But one HAS to be in Summerset.

Yes, I know. I do one in Summerset on all four girls. The second is generally in Vvardenfell, but this girl also goes to Clockwork. That seems to be when the trouble started, at Clockwork.

In comparison, my other NA account also does a ticket in Summerset and one in Clockwork and has no difficulty.

This seems to be a capricious bug. Still have not even had an auto-acknowledgement of either trouble ticket submitted.

LootAllTheStuff

liliub17_ESO wrote: »

SilverBride wrote: »

To get 2 tickets we have to do a daily in Summerset and another in EITHER Vvardenfell or Clockwork City. But one HAS to be in Summerset.

Yes, I know. I do one in Summerset on all four girls. The second is generally in Vvardenfell, but this girl also goes to Clockwork. That seems to be when the trouble started, at Clockwork.

In comparison, my other NA account also does a ticket in Summerset and one in Clockwork and has no difficulty.

This seems to be a capricious bug. Still have not even had an auto-acknowledgement of either trouble ticket submitted.

Do you always pick and complete the same type of daily in CC? Are you going for the delve, WB, or Slag Town ones? Just wondering if maybe this is an issue with the way a specific task is categorized in the game code.

liliub17_ESO

LootAllTheStuff wrote: »

Do you always pick and complete the same type of daily in CC? Are you going for the delve, WB, or Slag Town ones? Just wondering if maybe this is an issue with the way a specific task is categorized in the game code.

Generally speaking, I do the WB in one land and delve in the other. Sunday, I did a Feathered Court daily instead. I have nowhere near the max tickets in inventory.

Support finally answered; they asked for a video ........ of the past three days of not receiving the tickets. < rolls eyes >

efster

I ran into the same issue just now - got my Summerset daily without an issue but then turned in an Ashlander daily and did not get a ticket; the other daily did not offer a ticket either. I picked up a WB one and no dice there either. I went to CWC and nothing there either. No issues at all leading up to today, though I actually forgot to grab any tickets yesterday.

Perhaps it's a new fun game mode where you have to keep doing various dailies during events and hope RNGesus gifts you with a ticket on this blessed day.

LootAllTheStuff

liliub17_ESO wrote: »

LootAllTheStuff wrote: »

Do you always pick and complete the same type of daily in CC? Are you going for the delve, WB, or Slag Town ones? Just wondering if maybe this is an issue with the way a specific task is categorized in the game code.

Generally speaking, I do the WB in one land and delve in the other. Sunday, I did a Feathered Court daily instead. I have nowhere near the max tickets in inventory.

Support finally answered; they asked for a video ........ of the past three days of not receiving the tickets. < rolls eyes >

Ugh. And, of course, it's coming up on US Thanksgiving when there are going to be far fewer staff around. I'd try pinging one of the community managers here with the ticket number, though, and see if they can expedite something.

Meanwhile, since this is only on one out of your four characters, I'm wondering it it's the result of a similar data corruption issue to the Undaunted Golden Chest from back in September? There's another thread over in XBox support where someone had an inventory count issue due to that. Maybe something wasn't properly cleared on that one specific character, and the game thinks you've already received one of the two tickets each time it goes to check. Might be worth a look - it's this thread.

Gabriel_H

LootAllTheStuff wrote: »

liliub17_ESO wrote: »

LootAllTheStuff wrote: »

Do you always pick and complete the same type of daily in CC? Are you going for the delve, WB, or Slag Town ones? Just wondering if maybe this is an issue with the way a specific task is categorized in the game code.

Generally speaking, I do the WB in one land and delve in the other. Sunday, I did a Feathered Court daily instead. I have nowhere near the max tickets in inventory.

Support finally answered; they asked for a video ........ of the past three days of not receiving the tickets. < rolls eyes >

Ugh. And, of course, it's coming up on US Thanksgiving when there are going to be far fewer staff around. I'd try pinging one of the community managers here with the ticket number, though, and see if they can expedite something.

Meanwhile, since this is only on one out of your four characters, I'm wondering it it's the result of a similar data corruption issue to the Undaunted Golden Chest from back in September? There's another thread over in XBox support where someone had an inventory count issue due to that. Maybe something wasn't properly cleared on that one specific character, and the game thinks you've already received one of the two tickets each time it goes to check. Might be worth a look - it's this thread.

Currency is handled differently to items. It's just a straight number. Event tickets are accountwide so an individual character shouldn't affect it, and the only check that is done is against the maximum number you can have and flagging if you are at the cap.

Edit: I've just double checked the lua code which handles the loot display and there is nothing in there that would cause the issue. Which means there must be a problem in the C++ code that handles the event for gaining currency, which generates a new amount rather than the difference, and should in theory overwrite the old amount. Obviously that doesn't seem to be happening, and I can only speculate what could bug code like that: Game not properly recognising the DLC or Chapter is owned would be the only reasonable way it could bug that I can think of.

@liliub17_ESO Is it always the same account? Or does it happen on different ones if you change the order?

liliub17_ESO

@Gabriel_H - It's always the same, yes

Support finally answered, and we've exchanged a couple messages. They even said they could see where the account had and had not received the tickets (but should have), so it IS possible to have such things tracked, it would seem.

My girl received both her tickets the last two days as expected when you do the quests.

It's really weird when these stray bugs hit - the account affected is as old as the game itself (beta tester). It's almost like a mini-virus hits, has a bit of mischief, then pops back out as quickly.

LootAllTheStuff

@liliub17_ESO - were support at least able to grant you the missed tickets?

Gabriel_H

liliub17_ESO wrote: »

@Gabriel_H - It's always the same, yes

Support finally answered, and we've exchanged a couple messages. They even said they could see where the account had and had not received the tickets (but should have), so it IS possible to have such things tracked, it would seem.

My girl received both her tickets the last two days as expected when you do the quests.

It's really weird when these stray bugs hit - the account affected is as old as the game itself (beta tester). It's almost like a mini-virus hits, has a bit of mischief, then pops back out as quickly.

Glad you got the tickets. Does sound like an issue of not properly recognising the DLC/Chapter is owned but that's still just a guess.

liliub17_ESO

LootAllTheStuff wrote: »

@liliub17_ESO - were support at least able to grant you the missed tickets?

No, and to be honest, I don't expect it.

They're still "looking into it" even though they verified that the first ticket was awarded those days butt not the second.