3 year old account but not allowed to gift crowns

BioBitter100

I just bought the big crown pack when they went on sale, also with the idea in mind to gift some things for christmas to friends. It was only after buying that I realized that my account is not allowed to gift crowns. Over the past week I wrote with support about this but the conclusion is that my account is not eligible.

So I spent more than 100€ this month alone and had 15 months of eso+ over the lifetime of the account, 1900cp, am active in several ingame guilds, am leader of my own guild and am still not allowed to gift crowns? I absolutely cannot understand this decision.

I was really on the fence if I wanted to give Zos money via buying crowns and to support them but holy moly do I regret it now. Why is it that you guys manage to make every interaction with the game, from performance over PvP balance and now to the mere subject of gifting crowns such a pain. You make it really hard for me to root for you and to enjoy your game. And I hate that I´m feeling stupid now for financially supporting you.

I understand that there are systems in place to stop shady 3rd party crown business and I appreciate it. But what is it worth if it also hurts legit players like me?

Eliahnus

Are you in a guild ? It’s one of the conditions that MUST be met for gifting regardless of anything else; member since many years, ESO+, 20 lvl 50 characters, etc, do not matter if you are not in a guild.

BioBitter100

Yes I am, also mentioned it in the post. I also started my own guild recently.

LootAllTheStuff

Eliahnus wrote: »

Are you in a guild ? It’s one of the conditions that MUST be met for gifting regardless of anything else; member since many years, ESO+, 20 lvl 50 characters, etc, do not matter if you are not in a guild.

OP already stated they were in multiple guilds and leading one.

Does anyone have a link to a list of actual requirements?

MrGarlic

I support the OP.

Frankly, if you meet the requirements, it should be automatically assigned to your account. My nearly 9 year old account can't gift either. I shouldn't have to ask permission, I am not in primary school any longer.

Zos needs to sort this out, it's patronising.

BioBitter100

Aye, patronising is a word that also came to my mind.

majulook

IMHO...

Do to the amount of issues in the past, both having both requirements for, and having to ask for the ability to trade for anything by using a real world monetary source. Is a good thing.

Also if ZOS is going to allow Crown selling or any trading that using any real world monetary source ZOS needs to have a in game functional conduit for the transactions, and not leave it up to players to just wing it on their own.

ZOS_Lunar

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

Dojohoda

LootAllTheStuff wrote: »

...
Does anyone have a link to a list of actual requirements?

They will not tell us all of the requirements.

edited to fix the quote mess I made. lol

BioBitter100

Thanks for replying @ZOS_Lunar . As it stands though it doesn´t matter what I ask, say or do. Which is why I´m so frustrated that I post on the forum about it.
I have been actively playing this game for many, many years (3 years on this account alone, as previously stated) and did trials, arenas, archive, questing, housing, dungeons, pvp, battlegrounds, trading. All of it. There is nothing I can do but to accept it and to "try again in the future" as the support told me. It´s simply very frustrating, unnessecarily so in my opinion. I have literally done everything in the game and taken part in all kinds of activities and find it stupid that I even have to make an argument for it.

katanagirl1

I thought the restrictions were supposed to be temporary while some method was being worked out. It doesn’t seem like any progress is being made on that front.

BioBitter100

katanagirl1 wrote: »

I thought the restrictions were supposed to be temporary while some method was being worked out. It doesn’t seem like any progress is being made on that front.

It would indeed seem so.

Amottica

Have you submitted a ticket on the issue? Please include that ticket number so Zenimax can look into it. It may be a slow reaction due to the holidays.

Grega

BioBitter100 wrote: »

Thanks for replying @ZOS_Lunar . As it stands though it doesn´t matter what I ask, say or do. Which is why I´m so frustrated that I post on the forum about it.
I have been actively playing this game for many, many years (3 years on this account alone, as previously stated) and did trials, arenas, archive, questing, housing, dungeons, pvp, battlegrounds, trading. All of it. There is nothing I can do but to accept it and to "try again in the future" as the support told me. It´s simply very frustrating, unnessecarily so in my opinion. I have literally done everything in the game and taken part in all kinds of activities and find it stupid that I even have to make an argument for it.

How have you played the game in last 180 days? I know (I have read) what you HAVE done, over years. Just curious what exactly you have done in last 180 days. Play less frequently, than before, done less things, or done new things, than never were done before? (Like starting new guild, perhaps?).

Erelah

Grega wrote: »

BioBitter100 wrote: »

Thanks for replying @ZOS_Lunar . As it stands though it doesn´t matter what I ask, say or do. Which is why I´m so frustrated that I post on the forum about it.
I have been actively playing this game for many, many years (3 years on this account alone, as previously stated) and did trials, arenas, archive, questing, housing, dungeons, pvp, battlegrounds, trading. All of it. There is nothing I can do but to accept it and to "try again in the future" as the support told me. It´s simply very frustrating, unnessecarily so in my opinion. I have literally done everything in the game and taken part in all kinds of activities and find it stupid that I even have to make an argument for it.

How have you played the game in last 180 days? I know (I have read) what you HAVE done, over years. Just curious what exactly you have done in last 180 days. Play less frequently, than before, done less things, or done new things, than never were done before? (Like starting new guild, perhaps?).

So what I am reading a person needs to play 6 months (about 180 days) before they gift crowns. If I am not a real customer for purchasing the new DLC, paying for a subscription, purchasing crowns. Then I suppose if I do return to the game I better wait for 6 months before opening up my wallet to verify I am committed to the game at a level ZOS feels proves I am a real customer.

cryptiecopb14_ESO

Put in a support ticket and if you meet their requirements for gifting, they will approve it on your account - I just did this after 10 years in the game and it took less than 1 day to get it approved ...

jcaceresw

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

Wondering if not being able to log exactly in the 180 day because of real life issues means the counter reset to zero. This requirement should change to "an accumulative of X days". I have eleven accounts since beta, (more than ten years) paid ESO+, bought crowns on every sale, participate in all kind of in-game events, being part of multiple guilds and a lot of other reasons and I am still considered a bad actor on each of my accounts.

BioBitter100

To the people saying I should send a support ticket, I did, and I also stated that in the original post. Also, yeah I took a break from the game but have been very active for the past months again, as in playing several hours on most days.

AzuraFan

Erelah wrote: »

So what I am reading a person needs to play 6 months (about 180 days) before they gift crowns.

That's not it. A lot of us had been playing for way more than 6 months when they re-enabled gifting for accounts, but our accounts weren't enabled.

I don't know what their criteria is. I do know that being an ESO+ subscriber, logging in pretty much daily for 4+ years, buying crowns, owning all chapters, belonging to two guilds, and having completed all the story content isn't good enough. I suspect they favour grouping and PvP. If you're a mainly solo PvE person, you're not engaging in game activities. But I could be wrong since nobody knows.

(I haven't submitted a ticket to get gifting enabled on my account because I refuse to spend time asking a business if I can please spend money on a product. The business is supposed to be the one enticing me to spend my money.)

redlink1979

LootAllTheStuff wrote: »

(...) Does anyone have a link to a list of actual requirements?

ZOS_Kevin wrote:

We are not publishing the full criteria list as that just gives a roadmap for bad actors to look like real players. If you are not initially eligible, you are welcome to contact Customer Support (...)

https://forums.elderscrollsonline.com/en/discussion/644559/crown-store-gifting-update-october-2023

Arunei

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

@ZOS_Lunar
With all due respect, like I told Kevin before...this is a VERY poor reason for not telling people the requirements.

If you guys have such an extensive list of things you look for to prevent bad actors, then how will people knowing them let them get around those? These requirements CAN'T all be faked, even if some CAN. And if people need to meet ALL the requirements, then what does it matter of the ones that can be faked are? Things like needing an account to be 180 days old, things like needing to spend so much money, things like needing to interact with in-game mechanics for so many months, things like needing ESO+ active for so many months...these sorts of things CANNOT be faked.

So if you have a handful of requirements that likely don't change and can't be faked, what does it matter if people know about the ones that do and can? What good does knowing they could stage being in a guild for so many weeks (such as by using a number of alts to create a fake guild) if they'd still need to spend six months actively logging in on top of other things they'd need to spend time or money to achieve?

You guys really really really ought to be publishing a list of these requirements. Bad actors aren't going to be able to get around them all and in the meantime you STILL have these legit players, after months and months and months, who are struggling to get valid accounts set up for gifting but getting nowhere because they have no idea what requirement(s) they don't meet to know how to fix it.

LPapirius

If you've recently purchased a crown pack and have not spent any of the crowns, you can ask for and receive a refund. Just state the reason you are requesting the refund as "I purchased crowns to gift to a friend or relative and crown gifting has been disabled on my account." Maybe even mention you've filled out a support ticket about it and were denied, so you're requesting the refund.

I feel strongly that the way ZOS is handling this crown gifting issue is backwards. People shouldn't be assumed guilty until AFTER they've committed an offense.

Additionally, ZOS not clearly stating what activities and participation level are required for enabling crown store gifting is not helpful. It's like hiding the ball from the customers so they can't play.

This is part of why I don't buy crowns anymore. I don't buy them from the store directly and I don't subscribe to eso+. If I can't spend my crowns how I see fit, then I just won't buy any.

Amottica

Arunei wrote: »

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

@ZOS_Lunar
With all due respect, like I told Kevin before...this is a VERY poor reason for not telling people the requirements.

If you guys have such an extensive list of things you look for to prevent bad actors, then how will people knowing them let them get around those? These requirements CAN'T all be faked, even if some CAN. And if people need to meet ALL the requirements, then what does it matter of the ones that can be faked are? Things like needing an account to be 180 days old, things like needing to spend so much money, things like needing to interact with in-game mechanics for so many months, things like needing ESO+ active for so many months...these sorts of things CANNOT be faked.

So if you have a handful of requirements that likely don't change and can't be faked, what does it matter if people know about the ones that do and can? What good does knowing they could stage being in a guild for so many weeks (such as by using a number of alts to create a fake guild) if they'd still need to spend six months actively logging in on top of other things they'd need to spend time or money to achieve?

You guys really really really ought to be publishing a list of these requirements. Bad actors aren't going to be able to get around them all and in the meantime you STILL have these legit players, after months and months and months, who are struggling to get valid accounts set up for gifting but getting nowhere because they have no idea what requirement(s) they don't meet to know how to fix it.

It is common in the gaming industry to not tell gamers details of everything they do to prevent hacking. So, the industry considers this a very solid reason for not giving players all the information. The bad actors are good at finding a workaround, so telling them what you are doing to prevent them is helping them speed up the process of finding a new workaround. Not a very logical move.

In this case, it just affects us a little differently. However, just because someone like the OP cannot gift doesn't mean it is due to unpublished changes. We have seen people whose accounts just needed a little help so they could gift.

Arunei

Amottica wrote: »

Arunei wrote: »

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

@ZOS_Lunar
With all due respect, like I told Kevin before...this is a VERY poor reason for not telling people the requirements.

If you guys have such an extensive list of things you look for to prevent bad actors, then how will people knowing them let them get around those? These requirements CAN'T all be faked, even if some CAN. And if people need to meet ALL the requirements, then what does it matter of the ones that can be faked are? Things like needing an account to be 180 days old, things like needing to spend so much money, things like needing to interact with in-game mechanics for so many months, things like needing ESO+ active for so many months...these sorts of things CANNOT be faked.

So if you have a handful of requirements that likely don't change and can't be faked, what does it matter if people know about the ones that do and can? What good does knowing they could stage being in a guild for so many weeks (such as by using a number of alts to create a fake guild) if they'd still need to spend six months actively logging in on top of other things they'd need to spend time or money to achieve?

You guys really really really ought to be publishing a list of these requirements. Bad actors aren't going to be able to get around them all and in the meantime you STILL have these legit players, after months and months and months, who are struggling to get valid accounts set up for gifting but getting nowhere because they have no idea what requirement(s) they don't meet to know how to fix it.

It is common in the gaming industry to not tell gamers details of everything they do to prevent hacking. So, the industry considers this a very solid reason for not giving players all the information. The bad actors are good at finding a workaround, so telling them what you are doing to prevent them is helping them speed up the process of finding a new workaround. Not a very logical move.

In this case, it just affects us a little differently. However, just because someone like the OP cannot gift doesn't mean it is due to unpublished changes. We have seen people whose accounts just needed a little help so they could gift.

Except for the fact that if the requirements are REQUIRED, you can't "work around" them. How is a hacker going to make their account look like they're account has been active for 180 days AND like they've purchased so many Crowns AND like they've had Plus for so many months AND engaged in certain in-game mechanics like having completed X number of quests (let's say 100) ON TOP of other numerous things?

If someone is able to hack to that extent something tells me they might not need to know the list of requirements either way.

And we have people who have appealed their accounts being unable to gift even after struggling with CS, because no one will tell them which requirements they aren't meeting. How is anyone supposed to figure out what metric they haven't hit when they don't know what metrics exist to begin with outside of the few we do know and they've checked those particular boxes?

It just strikes me as a poor reason for not telling people what the list is, when it seems INCREDIBLY unlikely that people would be able to somehow get around every single requirement via hacking. ZOS can see on their end things like account age, purchase history, in-game history, and so on. Access to information that can't exactly be altered by someone looking to get around the requirements so they can sell illegally obtained Crowns or whatever they plan to do with an account that shouldn't actually have gifting enabled.

Edit to add it is possible that someone with a stolen credit card could make the necessary purchases to pass those requirements, but even then I don't think there's any way for someone to get around the 180+ days of activity thing. Unless the person with stolen info also has somehow managed to steal the account info of an account over that requirement. I mean I guess someone could send out phising emails to try and get login info that way, but like...idk, does ZOS expect this would happen anywhere near regularly?

Especially since I would assume they probably have some of suspicious activity alert thingy to prevent accounts that meet the 180 days requirement but maybe have been inactive after that for a long time suddenly becoming active again and dropping large amounts of cash out of nowhere, along with other things.

Idk man, I'm not above admitting I might not have considered certain factors until just now, but it still seems extremely excessive to hide a number of requirements. I mean at the very least tell an account that's never had suspicious activity before and meets like 99% of said requirements what the 1% they're missing is.

Sleepsin

Amottica wrote: »

Arunei wrote: »

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

@ZOS_Lunar
With all due respect, like I told Kevin before...this is a VERY poor reason for not telling people the requirements.

If you guys have such an extensive list of things you look for to prevent bad actors, then how will people knowing them let them get around those? These requirements CAN'T all be faked, even if some CAN. And if people need to meet ALL the requirements, then what does it matter of the ones that can be faked are? Things like needing an account to be 180 days old, things like needing to spend so much money, things like needing to interact with in-game mechanics for so many months, things like needing ESO+ active for so many months...these sorts of things CANNOT be faked.

So if you have a handful of requirements that likely don't change and can't be faked, what does it matter if people know about the ones that do and can? What good does knowing they could stage being in a guild for so many weeks (such as by using a number of alts to create a fake guild) if they'd still need to spend six months actively logging in on top of other things they'd need to spend time or money to achieve?

You guys really really really ought to be publishing a list of these requirements. Bad actors aren't going to be able to get around them all and in the meantime you STILL have these legit players, after months and months and months, who are struggling to get valid accounts set up for gifting but getting nowhere because they have no idea what requirement(s) they don't meet to know how to fix it.

It is common in the gaming industry to not tell gamers details of everything they do to prevent hacking. So, the industry considers this a very solid reason for not giving players all the information. The bad actors are good at finding a workaround, so telling them what you are doing to prevent them is helping them speed up the process of finding a new workaround. Not a very logical move.

In this case, it just affects us a little differently. However, just because someone like the OP cannot gift doesn't mean it is due to unpublished changes. We have seen people whose accounts just needed a little help so they could gift.

Ever time I play I see a gold seller spamming what they sell, including "gifting" crown items. What ever ZOS is doing, it didn't work.

SeaGtGruff

katanagirl1 wrote: »

I thought the restrictions were supposed to be temporary while some method was being worked out. It doesn’t seem like any progress is being made on that front.

Actually, I thought the temporary solution that they'd implemented was to shut down all Crown Store gifting, and it was a little while afterward that they implemented the current method as a permanent solution.

But I've only rarely gifted anything to other players from the Crown Store, so I'd be the first to admit that I wasn't exactly paying close attention when all of that was going on.

In any case, I don't expect to see Crown Store gifting made any "easier" as long as there are gold sellers in the game.

silky_soft

Yea I've tried. Had this account since 2014 and I still can't gift. I've read the story's of others while trying to gift, when I just wanted to gift an item to my wife.

I just gave up, like we do with most things here. It's easy to just hold on to the 50k+ crowns I have from sub. Waiting for good stuff to not be in the probleming gambling boxes.

z32

[snip] If to follow standard Business management and lift any gift restrictions, players with tight budget would get crown items by paying with in-game gold for crown store gifts, players with a lot of money but limited time would get in-game items that require gold by trading gifts for gold and ZOS would get huge profit increase – triple win. For this reason other MMOs have such exchange functionality built-in. Unfortunately we in ESO have triple loss instead. [snip]

[edited for bashing]

sarahthes

Sleepsin wrote: »

Amottica wrote: »

Arunei wrote: »

ZOS_Lunar wrote: »

Hello @BioBitter100 !

Eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. We have not published the full criteria list as that just gives bad actors guidelines to look like real players. You are always welcome to reply to your ticket if you have further questions.

@ZOS_Lunar
With all due respect, like I told Kevin before...this is a VERY poor reason for not telling people the requirements.

If you guys have such an extensive list of things you look for to prevent bad actors, then how will people knowing them let them get around those? These requirements CAN'T all be faked, even if some CAN. And if people need to meet ALL the requirements, then what does it matter of the ones that can be faked are? Things like needing an account to be 180 days old, things like needing to spend so much money, things like needing to interact with in-game mechanics for so many months, things like needing ESO+ active for so many months...these sorts of things CANNOT be faked.

So if you have a handful of requirements that likely don't change and can't be faked, what does it matter if people know about the ones that do and can? What good does knowing they could stage being in a guild for so many weeks (such as by using a number of alts to create a fake guild) if they'd still need to spend six months actively logging in on top of other things they'd need to spend time or money to achieve?

You guys really really really ought to be publishing a list of these requirements. Bad actors aren't going to be able to get around them all and in the meantime you STILL have these legit players, after months and months and months, who are struggling to get valid accounts set up for gifting but getting nowhere because they have no idea what requirement(s) they don't meet to know how to fix it.

It is common in the gaming industry to not tell gamers details of everything they do to prevent hacking. So, the industry considers this a very solid reason for not giving players all the information. The bad actors are good at finding a workaround, so telling them what you are doing to prevent them is helping them speed up the process of finding a new workaround. Not a very logical move.

In this case, it just affects us a little differently. However, just because someone like the OP cannot gift doesn't mean it is due to unpublished changes. We have seen people whose accounts just needed a little help so they could gift.

Ever time I play I see a gold seller spamming what they sell, including "gifting" crown items. What ever ZOS is doing, it didn't work.

They probably purchased an account that has gifting enabled. There's nothing zos can do about that except ban them as they come up.

z32

sarahthes wrote: »

Sleepsin wrote: »

Ever time I play I see a gold seller spamming what they sell, including "gifting" crown items. What ever ZOS is doing, it didn't work.

They probably purchased an account that has gifting enabled. There's nothing zos can do about that except ban them as they come up.

ZOS could have created chat channel just for this so it would not bother players who are not interested. Simple as that. Or follow other MMOs and create official crown-gold exchange UI.

twev

BioBitter100 wrote: »

I just bought the big crown pack when they went on sale, also with the idea in mind to gift some things for christmas to friends. It was only after buying that I realized that my account is not allowed to gift crowns. Over the past week I wrote with support about this but the conclusion is that my account is not eligible.

So I spent more than 100€ this month alone and had 15 months of eso+ over the lifetime of the account, 1900cp, am active in several ingame guilds, am leader of my own guild and am still not allowed to gift crowns? I absolutely cannot understand this decision.

I was really on the fence if I wanted to give Zos money via buying crowns and to support them but holy moly do I regret it now. Why is it that you guys manage to make every interaction with the game, from performance over PvP balance and now to the mere subject of gifting crowns such a pain. You make it really hard for me to root for you and to enjoy your game. And I hate that I´m feeling stupid now for financially supporting you.

I understand that there are systems in place to stop shady 3rd party crown business and I appreciate it. But what is it worth if it also hurts legit players like me?

The fact that we have to beg for it is ridiculous.