Word of the Day: Compensation

Kickimanjaro

I'll take Relequen dagger delivered to my in-game mailbox, pls and ty

Destai

I'd be happy with horse training.

Mavloc

Kickimanjaro wrote: »

I'll take Relequen dagger delivered to my in-game mailbox, pls and ty

Ebonsteel Plate Cuirass would make me happy

Imfhiosach

How about a silly pet, like, say, a dead parrot? </python>

mercer_cap

Taril wrote: »

Mavloc wrote: »

sarahthes wrote: »

Mavloc wrote: »

sarahthes wrote: »

Mavloc wrote: »

If the game is down outside scheduled maintenance, then subscribers (people who pay money for a service) should be compensated for that downtime.

So. How are we going to be compensated?

When the servers come back up, you can claim your daily login reward.

By all legal definitions, that would not satisfy compensation.

They don't have a legal or contractual obligation to compensate you. It's in the terms and conditions of both the game itself and ESO+.

I doubt any form of ToS would supercede consumer's right to redress

Actually it does.

Given that you literally agree with the terms of service in order to access the game, it means you already waived your rights to demand compensation for periods where you cannot access the game.

noblecron wrote: »

Why do we need compensation for something beyond ZOS' control

We don't need compensation. Even for things within ZOS' control.

Sometimes companies provide compensation simply to earn goodwill.

ZOS has been making more of a point to do things like extend events by a day to compensate for scheduled maintenance, for example.

I also recall when a game like WoW was unplayable for a period of time (Like 1+ week) due to some server issues, they provided a free month extention on subscriptions.

Compensation can be a nice way to make people feel better about issues and the company in general.

Sorry, but Mavloc is right. European consumer laws > Terms of services. Always, no exception. Thing is, who is going to get ZOS to court for something minor like this? Exactly: nobody. Who would even care..

TX12001rwb17_ESO

I have been unable to play ESO all week, been crashing within minutes, sometimes seconds of log in, this problem here is nothing by comparison.

LadyGP

TX12001rwb17_ESO wrote: »

I have been unable to play ESO all week, been crashing within minutes, sometimes seconds of log in, this problem here is nothing by comparison.

I appreciate this kind of humor.

Also - compensation isn't needed nor will it happen unless this goes to a multi-day thing. Servers go up... servers go down... tis' life in the tech industry.

Dojohoda

I'd like a whole week of endeavors like today's endeavors. Please and thank you, get're done

Carcamongus

According to Merriam-Webster, the word of the day is actually "pastiche".

ApoAlaia

UnkindnessOfRavens wrote: »

Nope. Compensation is NOT the word of the day: https://www.merriam-webster.com/word-of-the-day

First time I heard that word I genuinely thought it was some kind of French baked delicacy.

Octarinewolf

wilykcat wrote: »

It's not the fault of Zenimax for the server power outage. These inconveniences randomly happen. I'm ok with no compensation for this.

But the lack of a mirror of the authentication server at their datacenter on the other continent is their fault.

meekmiko

Imfhiosach wrote: »

How about a silly pet, like, say, a dead parrot? </python>

Imagine if it worked just like the pebble or the snowball pet. Where it just spawns in and falls to the ground every time you stop somewhere. Honestly I'd love it. 😂
(+We already have John Cleese in-game as Cadwell.)

Mycroftz

New word of the day: Entitlement.

ZOS_Kevin

Hi all, we are closing this thread down for now. We know the outage is frustrating, however, the first thing we need to focus on as a team is getting things back online without issue. Once servers are back online and people can play again, we will evaluate the impact and next steps.