One of the bonus loot after excavating does not register

Dubhliam · October 28

I can only guess this has something to do with new furnishing plans introduced into Excavation rewards, but I've had several purple quality excavations that didn't register 3 bonus rewards.
I only get two bonus rewards, even if I found all 3 with time remaining.

ZOS_JessicaFolsom · October 29

Thanks for reporting his @Dubhliam. If you have any additional details, please let us know. We'll investigate this.

theskymoves · October 29

I'm also seeing this (successfully excavating three bonus items, but only two register).

Here is a screen grab of one such instance:

You can see all three bonus loot items were found, but that just two are awarded.

ZOS_JessicaFolsom · October 29

Thank you both. We have identified the issue and have a fix that we'll roll out in an upcoming incremental patch.

Sordidfairytale · October 30

ZOS_JessicaFolsom wrote: »

Thank you both. We have identified the issue and have a fix that we'll roll out in an upcoming incremental patch.

You've identified the bug, should we submit a ticket for the items or will you retroactively reward the item that wasn't gained? If not, should we hold off on excavating leads until the patch? If so are you going to extend the time for leads?

ZOS_JessicaFolsom · October 30

Sordidfairytale wrote: »

You've identified the bug, should we submit a ticket for the items or will you retroactively reward the item that wasn't gained? If not, should we hold off on excavating leads until the patch? If so are you going to extend the time for leads?

These are great questions, and we've checked in with a few teams today to get answers.

Unfortunately, due to the nature of this bug we don't have the ability to retroactively grant the bonus rewards, which are those extra sellable items in your screenshot. After the fix is live, the excavation loot roll will properly give you those bonus rewards again.

You can hold off on Excavating Leads until we get the fix in, if those extra sellable items are really important to you. In talking to the team, though, they did say that this bug will not occur on every Excavation, and that it also won't happen in West Weald, Gold Coast, or Blackwood at all - those zones should be fine even before we fix the bug.

Lastly, there aren't any extensions for lead timers either unfortunately.

SnowP · November 5

The Bug seems to be independent of the exvacation quality.
Not only purple or gold are affected as seen in the images above. Green and blue qualities are also affeced:

tauriel01 · November 8

still a problem. when is the fix coming out?

Bodolphin · November 16

Still happening. Any expected timeline on the fix?

virtus753 · November 16

Bodolphin wrote: »

Still happening. Any expected timeline on the fix?

What platform?

This was in the PC patch notes for last week — if you’re still seeing a problem, submit a bug report in game and ping a CM here to let them know the fix didn’t work.

If on console, you typically get incrementals two weeks after PC. That may be why they haven’t yet updated the Known Issues list to reflect this fix as completed just yet.

LunaFlora · November 17

Bodolphin wrote: »

Still happening. Any expected timeline on the fix?

it'll be fixed for you when PlayStation gets its next incremental patch in about 2 weeks