It's been almost two weeks and still no Chaosball drop

marcbf · September 23

At this point I have no longer any expectation for it to happen, but I, for one, am still waiting on the drop of the Chaosball pet from the Update 44 live stream. Didn't get the crate either, but that's not a big deal. I finally put in a support ticket in-game last Tuesday. Got a ticket number, but didn't write it down since there's usually an email with it. Well, there wasn't and I haven't heard back from support either. I usually watch ESO Live in the browser on my PC, but this time I had to watch it in the Twitch app on my phone.

Did anyone else have a similar experience? (I know there apparently have been issues with the drop, but I had thought those were solved.)
@ZOS_Kevin any chance you could look into this?

ZOS_Kevin · September 23

Hi @marcbf. Could you try putting in another ticket? Mainly want to make sure something isn't wrong with the ticket system on your end. If you still don't get a ticket number and we can look up your account tied to your forum account and go from there. We can work on getting your info over to customer service to get this resolved.

marcbf · September 23

@ZOS_Kevin , thanks for getting back so quickly! So much appreciated!

I will put in a ticket tomorrow as I am about to hit the sack (work early tomorrow).

ZOS_Kevin · September 23

Sounds good. Just flag me again so that I don't miss it!

Anachronian · September 23

What about those that were working during the streaming period, the time available to watch and obtain it after the stream ended was too short?
I am assuming I am not the only one that wanted to be able to obtain this pet and follow the update, but there were not enough back up or multiple timezone coverage streams to unlock the chaosball, or if they were they were not advertised in a way that make it accessible to people.

BlueRaven · September 23

marcbf wrote: »

At this point I have no longer any expectation for it to happen, but I, for one, am still waiting on the drop of the Chaosball pet from the Update 44 live stream. Didn't get the crate either, but that's not a big deal. I finally put in a support ticket in-game last Tuesday. Got a ticket number, but didn't write it down since there's usually an email with it. Well, there wasn't and I haven't heard back from support either. I usually watch ESO Live in the browser on my PC, but this time I had to watch it in the Twitch app on my phone.

Did anyone else have a similar experience? (I know there apparently have been issues with the drop, but I had thought those were solved.)
@ZOS_Kevin any chance you could look into this?

I did have a similar experience. I had to disable then relink my twitch account, next time I logged on it was right there.

If you put in a ticket, the will send you a response with the correct links. The zos team made it very easy.

marcbf · September 25

@ZOS_Kevin I've now opened another ticket and referred to this thread. The ticket number is 240925-000938. Thanks again for helping out!

marcbf · October 11

@ZOS_Kevin

Have you by any chance heard back from customer support? I haven't heard anything, nor has anything been added to my account. Sent you a DM about a week ago stating as much, but I'm not sure you received it.

Elvenheart · October 11

After reading this thread, I realized I hadn’t checked to see if I had received my chaos ball pet so I first looked under “Flying Pets” where you would think it would have been and it wasn’t there. I happened to click on Daedric and there it was! How strange for it to be under Daedric!

marcbf · October 11

Elvenheart wrote: »

After reading this thread, I realized I hadn’t checked to see if I had received my chaos ball pet so I first looked under “Flying Pets” where you would think it would have been and it wasn’t there. I happened to click on Daedric and there it was! How strange for it to be under Daedric!

Alas, nothing under either Flying or Daedric. At this point I should probably just write it off.

ZOS_Kevin · October 11

@marcbf Just took your ticket to customer service. Seems like the ticket was in feedback rather than a support ticket. It is in the right place now and CS should be assisting you now.

Personofsecrets · October 12

I had to refresh twitch many times to get the progress on this drop started while the stream was running.

The initial drop period expired before the stream. I think that they tried to extend the drop psriid, but that attempt my have resulted in it's own unique countdown for the pet.

I've had issues with drops before. Sometimes, so it seems, Twitch hasn't recognized me as watching the stream.

marcbf · October 12

YAY! Logged in this morning (as there's no better way to start a Saturday morning

) and was greeted with the message that the Chaosball pet had been added to my account. THANK YOU SO MUCH @ZOS_Kevin (and of course the people at CS) for making this happen!

Personofsecrets wrote: »

I had to refresh twitch many times to get the progress on this drop started while the stream was running.

The initial drop period expired before the stream. I think that they tried to extend the drop psriid, but that attempt my have resulted in it's own unique countdown for the pet.

I've had issues with drops before. Sometimes, so it seems, Twitch hasn't recognized me as watching the stream.

So sad to hear that. Did you end up getting the drop?

Personofsecrets · October 12

marcbf wrote: »

YAY! Logged in this morning (as there's no better way to start a Saturday morning ) and was greeted with the message that the Chaosball pet had been added to my account. THANK YOU SO MUCH @ZOS_Kevin (and of course the people at CS) for making this happen!

Personofsecrets wrote: »

I had to refresh twitch many times to get the progress on this drop started while the stream was running.

The initial drop period expired before the stream. I think that they tried to extend the drop psriid, but that attempt my have resulted in it's own unique countdown for the pet.

I've had issues with drops before. Sometimes, so it seems, Twitch hasn't recognized me as watching the stream.

So sad to hear that. Did you end up getting the drop?

Yes, I had about only one minute left before the drop period expired. It took messing around for like 20 minutes before I got a twitch stream instance where the drop progress percent showed up. And congratulations on your new pet.

ZOS_Icy · October 12

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.