support doesn't want to refund gems for purchased items

TDVM · July 22

I bought a vampire killer knight polymorph for 400 gems(7/19/2024), the same day I created an appeal to return the polymorph and the gems for it. They write to me that they can not make a refund.
Previously, when I made a similar appeal to me always returned the goods, the main condition was that the goods were bought less than 30 days ago.
I searched and could not find the rules on the “return of goods” crown store and do not understand on what basis I refuse to return the goods.
If the return policy has been updated, why are users not notified about it? I strongly resent it.

Araneae6537 · July 22

Perhaps there has been a good reason to return/refund your previous purchases, something which you didn’t know about the item before purchase. Was that the case here? Perhaps there is also a limit to how often this is done, if a player makes a habit of buying an item to try it or even to take screenshots or whatever and then return it. It might also depend on the item and how straightforward it is to delete or remove. Obviously, these are just guesses on my part.

SilverBride · July 22

Some games have a limit on how many times they will do returns and refunds. I don't know what ESO's policy is on this but this could be the reason.

valenwood_vegan · July 22

I would suggest looking at the terms of service, account.elderscrollsonline.com//terms-of-service, for any policies relating to crown store purchases, etc.

ZOS_Bill · July 23

@TDVM

Do you have your support ticket number?

TDVM · July 23

ZOS_Bill wrote: »

@TDVM

Do you have your support ticket number?

yes 240719-002646

ZOS_Bill · July 26

@TDVM

Thanks. Please check your forum inbox for an update via PM.