monthly membership expired despite having paid 2 days before?

Daewind

I have sent an email and also raised a ticket for what's in the title but I cannot understand that
1) when I have confirmation from paypal that my automatic payment went through and
2) when additionally I got confirmation from you that my membership was renewed for a month
that my membership 2 days after that payment got expired.
I checked and I dont see the payment in my billing history (although I have a code for that month) so probably something went wrong somewhere in your systems but after all these years how can such a (fully?) automatic procedure fail?
I wonder how fast you'll fix this error and make sure I don't suffer the consequences (like losing almost half of my nearly 1000 transmuting stones).
Ticket: 240720-000682

When I first read the expiry email I thought this was a scam email, but it's not.
Have other ppl experienced this or am I a unique case?

Daewind

And I got a response very fast.
"
Greetings,
Thank you for contacting The Elder Scrolls Online Support regarding your ESO Plus membership.
If you would like to cancel your ESO Plus membership, and purchased it through The Elder Scrolls Online website, follow the instructions below:"

Seems my ticket is not even read. Incredible.
And the fun part (irony) is that if I don't reply within 96 hours you consider it solved?
Really? Are you joking? Is this what is called "service"?

fizl101

Reply, the first response is an auto response

Daewind

fizl101 wrote: »

Reply, the first response is an auto response

My English is good but not good enough to use these kind of subtleties Looked it up and I am still confused when to use the words " reply" , "response" or "answer" depending on the context. I will have to look into this further.

I finally got a reply(?) from an agent where they admitted it was on their end. His advice was to pay again and so I used another means and this has worked now. They will refund (reimburse?) the payment within 3 to 10 business days. Fingers crossed.
I still don't understand how an automated payment that went well for years suddenly fails on their end, but it seems that can happen.

Mik195

Maybe one of the payment companies involved in the transaction got hit with the big computer meltdown on Friday. If so, it might just be a one time issue.

ZOS_Bill

With this issue now being resolved, we are going to close this discussion going forward.