Lots of waiting for the company.

Neugeniko · June 22

I got some crowns to sell for gold. Gave the company some money. But now I'm waiting to be able to gift. Lots of waiting like a government queue in a bad country. They don't care to make it speedy they have my money. sigh.

ZOS_Hadeostry · June 22

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's related to accounts.

Thank you for your understanding

Neugeniko · June 22

Actually I would prefer it in the place where it would cause maximum market discipline.

Neugeniko · June 24

Still waiting on the support ticket its been 12 days.

FlopsyPrince · June 24

Is the gift option not available? I just looked quickly and I have that option, though I didn't use it.

I sold some Crowns a few months ago too without any trouble. Not sure what allowed that and what would have made it problematic. (I bought something from the store and gifted it to someone who gave me gold (PC-EU) for it.

Neugeniko · June 25

FlopsyPrince wrote: »

Is the gift option not available? I just looked quickly and I have that option, though I didn't use it.

I sold some Crowns a few months ago too without any trouble. Not sure what allowed that and what would have made it problematic. (I bought something from the store and gifted it to someone who gave me gold (PC-EU) for it.

Yeah I'm trying to do the same. Never gifted before and it's not enabled even though I've had a account since early access.

Pelanora · June 25

ZOS_Hadeostry wrote: »

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's related to accounts.

Thank you for your understanding

But they'll be speedy on this! Same day action! Good efforts all round

Neugeniko · June 25

My yearly eso+ subscription is due for renewal in 4 days. I have put it on hold.

ProudMary · June 25

Neugeniko wrote: »

I got some crowns to sell for gold. Gave the company some money. But now I'm waiting to be able to gift. Lots of waiting like a government queue in a bad country. They don't care to make it speedy they have my money. sigh.

You can always request a refund for your crown purchase based on the inability to use the crowns in the way you purchased them for. Just explain that you wanted to gift friends with the crown store items but you can't gift due to a restriction on your account.

ZOS_Bill · June 25

@Neugeniko

Do you have your current ticket number so we can take a look into this?

Neugeniko · June 25

ProudMary wrote: »

Neugeniko wrote: »

I got some crowns to sell for gold. Gave the company some money. But now I'm waiting to be able to gift. Lots of waiting like a government queue in a bad country. They don't care to make it speedy they have my money. sigh.

You can always request a refund for your crown purchase based on the inability to use the crowns in the way you purchased them for. Just explain that you wanted to gift friends with the crown store items but you can't gift due to a restriction on your account.

240612-006280 is the ticket number

Neugeniko · June 25

ZOS_Bill wrote: »

@Neugeniko

Do you have your current ticket number so we can take a look into this?

240612-006280 is the ticket number

Neugeniko · June 26

@ZOS_Bill 240612-006280 is the ticket number

ZOS_Phoenix · June 26

@Neugeniko

I have sent you a PM regarding your ticket.

Neugeniko · June 26

Two weeks now for something that should be automated. We have these things called computers now ><.

Neugeniko · June 26

I think ill hit up dungeons quests on a alt before my eso+ runs its course.

superbadger · June 27

@ZOS_Phoenix hello I am having the same issue, could you please help? My ticket is 240525-006315. Thanks!

ZOS_Phoenix · June 27

@superbadger

I have contacted you via PM regarding your ticket.

Neugeniko · June 29

My ESO+ has expired. I will leave it off for a token amount, support is poor but the game is still good.

freespirit · June 29

@Neugeniko I know this isn't going to help but there was a Mod comment in this thread about gifting earlier.....

https://forums.elderscrollsonline.com/en/discussion/661399/11-days-still-no-response-for-gifting#latest

These guys have been waiting a long time too and one of my friend's wait is over three weeks now.

Neugeniko · July 1

freespirit wrote: »

@Neugeniko I know this isn't going to help but there was a Mod comment in this thread about gifting earlier.....

https://forums.elderscrollsonline.com/en/discussion/661399/11-days-still-no-response-for-gifting#latest

These guys have been waiting a long time too and one of my friend's wait is over three weeks now.

They did get back to me with a similar comment. Hopefully the high volume means High Road is a unexpected success but more likely they just let support crumble with the extra load.

Neugeniko · July 2

Well its been 3 weeks. I am trying other options to get this fixed.

Neugeniko · July 6

Still waiting.....

Neugeniko · July 11

Well its been a month. Do they treat you employees @ZOS_Phoenix as bad as they treat their customers?

Neugeniko · July 16

Still waiting, nearly 5 weeks now.

ZOS_Bill · July 16

@Neugeniko

After checking your ticket is still in the same status and awaiting an agent.

Neugeniko · July 16

"Computer says no?"