Social ban 9th time

Aorys · June 8

...
Now I truly believe that I'm being targeted by malicious players somehow (yes, I got rivals). I asked support why I was getting banned. Or what had been triggering those mutes and they just answer it was a false positive and no details about that. Something is happening. And no one in support is being able to help me.

If I had not invested so much money and time on this game, I would have hopped off already.
I wish I knew the future, so I didn't have started playing this "bomb". Why I stay here also is due to my love for the game but lately this had been a huge issue.

Please solve this or refund me the thousands hours I have spent plus the money I've put in, and then delete my accounts. Refund me and I will leave this for good. Or solve this and let me be a happy person because this game is the only thing I have left in my life. All I do is living inside the game the entire day... My heart hurts a lot.

Aorys · June 8

@ZOS_Bill @ZOS_Kevin

Alienoutlaw · June 8

sounds like you are triggering an automated "banning" script, most likely a crafting addon or a guild mailing addon, or anything that simulates multiple key press's that would trigger the anti-spam algorythm. i would try dissabling your addons for a period of time to see it this resolves the issue, if it does then problem solved if it doesnt then you have ruled out addon error.

Aorys · June 9

Usually, I have the ban lifted in less than 12 hours, but the latest ones were in the Friday... so 4 days muted is something I can't afford... I have business to do, trials, dungeons, managing my store, storage things in guild banks, exchanging stuff between my alt accounts. Can't even join a pug trial to farm the new Lucent set because I need to communicate.
If Zos has something to investigate, at least tell them to do it in middle week, so I don't be too screwed up like that... This looks like more an unjustified punishment than something about protecting a player account.

This is what I get when I ask what is happening. That was from the 8th account lock. And same answer before. If this lock is automatic, please fix that because it is poorly designed.
@ZOS_Kevin @ZOS_Bill @ZOS_GinaBruno

Aorys · June 10

What is this?? Just today I went to my tickets to see what is happening, because I get no answer by mail most of the times anymore...

What is happening with the support? With those automatic responses? Wasn't I clear enough??

Aorys · June 10

I already lost the Symphony of Blades arms pack sale from the store. I'm sick

ZOS_Kevin · June 10

Sorry, just seeing this. We'll get in touch with customer service and see what is going on here.

Aorys · June 11

ZOS_Kevin wrote: »

Sorry, just seeing this. We'll get in touch with customer service and see what is going on here.

Given there is no maintenance in this week, ZOS team seems chill in the forums, and I get no response from CS, I assume most part of ZOS went on vacation due to the success of Gold Road release. I respect that. It is well deserved. I wish everybody enjoy and get well rested.

I will hold my things up for a few days more. Usually, I buy refined materials from my main account then redistribute between my alts through guild bank because it is optimal for me. But I will make some efforts and do that job by the raw way while the things get sorted there.

@ZOS_Kevin Thanks for taking your time seeing this.

ZOS_Bill · June 12

@Aorys

I've sent you a forum PM with the current status of your ticket with support.

Aorys · June 12

ZOS_Bill wrote: »

@Aorys

I've sent you a forum PM with the current status of your ticket with support.

Thank you!

ZOS_Bill · June 13

@Aorys

You're welcome!

If you need any other assistance please let us know.