Can‘t use potions since 4 Weeks now

Jaavaa

@ZOS_GinaBruno, maybe you are willing to help me, the German Support won‘t do anything and the German Community Managers, they ignore me.

Ticket: 240504-003070

Potions are greyed out on my Warden since last Patch now. Reinstalling, cache clearing, save data deleting, arsenal change, nothing helps. I spend much time for leveling this Charakter and paying real Money for Skill Lines and Shards and now the char is broken since weeks.

Here 2 Links whats happening if i try to use potions: The Cooldown doesn‘t disapear.

https://youtu.be/iFbKDC4YSHQ?si=3Y-TvgL-OLMTpZyc

https://youtu.be/5svQS_REVqY?si=DeDUr8UgoNiLtvYs

I hope i get a little more help here.

Mansquito

Could you try unassigning the potions then reassigning them?

If not or if that won't work, try going to an armoury station and reetting the character so it has no slot tables assigned.

I can only imagine how frustrating this is and how absolutely game breaking it would be.

Jaavaa

Mansquito wrote: »

Could you try unassigning the potions then reassigning them?

If not or if that won't work, try going to an armoury station and reetting the character so it has no slot tables assigned.

I can only imagine how frustrating this is and how absolutely game breaking it would be.

Nothing of this helps. But thank you anyway. Yes, it’s very frustrating 😕

spartaxoxo

Have you tried having another player create a potion of the exact same type and then stacking their potion with yours?

Necrotech_Master

im not sure if this is possible since your using controller UI, but if your in your regular view like in the first video, can you get the potion tooltip to come up? normally this is just hovering with mouse

maybe the tooltip would have some clue why its not useable

cant say ive ever seen the potion slot just greyed out entirely like that before though

Piojo

That must be frustrating!
Sorry to ask, as this is more of a "is it plugged in?" type question, but I didn't see your character stats on the videos you provided: the potions are cp 150 potions. Is that toon also max level?

DigiAngel

Character level vs. potion level.

Jaavaa

Toon is CP 2200. i‘m playing on Xbox Sers X EU Server. @spartaxoxo , yes i tried this too

Piojo

You might cover your bases and prepare some offerings to Whitestrake and Sanguine. Not sayin it'll work, but it couldn't hurt.

Necrotech_Master

does it give you any kind of error message when you try using the potion? usually it will be in the top right (such as if you use your potion too early while its still on cooldown, it will say "item not ready" or something similar)

ZOS_Kevin

@Jaavaa is this an issue with your character overall, or when you have specific item pieces on?

Jaavaa

ZOS_Kevin wrote: »

@Jaavaa is this an issue with your character overall, or when you have specific item pieces on?

Overall.

ZOS_Kevin

We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.

Kainarel

I'm very sorry it's happening to you, this issue is beyond frustrating. I hope you will find a solution soon and get help from ZOS team.

From my personal perspective, the first thing I'd do would be verify the game files. Something seems to be broken in how the game perceives your potions, and maybe this would help -- unless you've tried that already to no avail.

Jaavaa

ZOS_Kevin wrote: »

We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.

Thank you @ZOS_Kevin, you are the first Person from Zenimax who try to help me.

Jaavaa

ZOS_Kevin wrote: »

We are reaching out to customer service to see if they can take a look at this ticket. We'll follow up once we have an update.

Any News?

Jaavaa

Hello??? @ZOS_Kevin

Please fix my char or give me the Tokens for Riding 60/60, Tokens for the Skill Lines i paid, and something for my time which i spend to Level up this Char!!! Are you kiddin’ me ZOS??? Waiting for Weeks now, no answers. Is this what a paying Customer is worth it for you all?

ZOS_Kevin

We did check on your ticket and chatted with customer service and it seems like customer service got back to you about a month ago regarding the issue. Is this not the case?

Jaavaa

ZOS_Kevin wrote: »

We did check on your ticket and chatted with customer service and it seems like customer service got back to you about a month ago regarding the issue. Is this not the case?

No it’s not. What do you think why im writing here. They do NOTHING for me to solve my Problem! Since Weeks!

ZOS_Kevin

We'll circle back to make sure someone sends you the follow up to your issue.

Jaavaa

ZOS_Kevin wrote: »

We'll circle back to make sure someone sends you the follow up to your issue.

Thank you. And please say them, the Solution is not; Wait for a patch which comes later this year. Can’t use my Char now since 1 and a half month.

Jaavaa

@ZOS_Kevin @ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JensR

Another Week, another Patch. You all gaf and don’t help me. Thank you all.

Jaavaa

Hello? Zos? Hello hello? What is your plan? You don‘t sit this out, i swear!!

Jaavaa

@ZOS_GinaBruno @ZOS_Kevin

Error 308 on my Char. [snip]??? 🤬

[edited for profanity bypass]

Zabagad

Jaavaa wrote: »

@ZOS_GinaBruno @ZOS_Kevin

Error 308 on my Char. [snip]??? 🤬

For me thats a good sign
Maybe they took your char off to fix it in the back....?

[edited to remove quote]

Jaavaa

It was a server problem only. Nothing has changed 🤣

Zabagad

@Jaavaa - did you get that follow up mentioned by @ZOS_Kevin 18 days(!) ago?

ZOS_Kevin wrote: »

We'll circle back to make sure someone sends you the follow up to your issue.

Jaavaa

No follow up except a 72h Time for my real life…

Zabagad

ZOS_Kevin wrote: »

We'll circle back to make sure someone sends you the follow up to your issue.

@ZOS_Kevin - can you pls circle back again?
As @Jaavaa said, nothing happend and If I'm right his not usable char has 2 month anniversary tommorow...