Not banned but still locked

EatsDragons · April 25

I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code

EatsDragons · April 25

@ZOS_GinaBruno @ZOS_Kevin

EatsDragons · April 25

Please help me @ZOS_GinaBruno @ZOS_Kevin @ZOS_JessicaFolsom

ZOS_Hadeostry · April 25

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's account related.

Thank you for your understanding.

Araneae6537 · April 25

EatsDragons wrote: »

I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code

Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
You might want to submit a support ticket and then post the number here for someone to follow-up with you.

EatsDragons · April 26

Araneae6537 wrote: »

EatsDragons wrote: »

I haven't even logged into pts and my account is still locked, haven't received an email saying that I'm banned or unlocked. And still didn't get the new code

Perhaps I misunderstand, but what code are you expecting if your lockout isn’t due to the PTS?
You might want ti submit a support ticket and then post the number here for someone to follow-up with you.

I don't know the exact reason why my account is locked but it was locked with all the accounts that was locked due to pts. Also I received the account lock email. Everyone got a new game code because they were locked and can't play. So I'm expecting them to send me a new code. I already submitted a support ticket. Replied to the account lock email but still no reply

ZOS_Bill · April 26

@EatsDragons

What is your current ticket number?

We can check the status and provide you with an update.

EatsDragons · April 26

[240416-001188] Elder Scrolls Online Support Ticket
Thank you. Ign is @Avid-AFKer

EatsDragons · April 29

Still locked @ZOS_Bill

ZOS_GinaBruno · April 29

Hey @EatsDragons, you should be all squared away now!

EatsDragons · April 29

@ZOS_GinaBruno Thank you very much

ZOS_Bill · April 30

We appreciate the update on this situation. As the account issue has now been resolved, we are going to close the discussion going forward.