Unable to Login - Not Related to PTS Issue - Not Even Sure what causing it specifically.

alexj4596b14_ESO

hi I am trying to log in. I don't believe I logged in at all yesterday, I might have in the morning but I don't remember. However, I did not login to the PTS at all, and haven't done so in like 6 years at least. I just don't have the space on my CPU to do so. I have already sent a ticket, however, I am hoping I can solve this without needing supports help.

Thank You,

CrushDepth

I am having the same issue. I wonder if this is the root cause:

• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)

tomfant

Looks like yesterday the PTS was bleeding into the live realms and today the account maintenance bleeding also into live realms.

HansK

Same issue here. Both EU and US so looks like the maintenance is scr**ing things up.

thinkedem

Oddly enough, Epic accounts seem to work...

CrushDepth

The outage has been extended by 3 hours.

Zweible

I have the same problem also. I sure hope the account maintenance is causing this, tho it never has in the past.

CrushDepth

@Zweible
Howdy,
I'm curious then (not bird-dogging ya) , what has caused our logins to fail in the past ( it kind of sounds like you may have seen this problem before or perhaps I misread your comment)? Mine was working just fine last night, then suddenly it just fails out of the blue today. So given what has happened; either the Server maintenance did it, or this outage did it, seeing as how those are the only changes that I have seen that apparently are impacting users.

ZOS_Bill

@alexj4596b14_ESO

Could you share with us your current ticket number?

Leighlaa

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

alexj4596b14_ESO

ZOS_Bill wrote: »

@alexj4596b14_ESO

Could you share with us your current ticket number?

alexj4596b14_ESO

CrushDepth wrote: »

I am having the same issue. I wonder if this is the root cause:

• [IN PROGRESS] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)

Talked to someone on reddit having the same issues, they got a reply from their ticket and it said that this shouldn't be happening.

alexj4596b14_ESO

Leighlaa wrote: »

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

How are you seeing your ticket number? I can't seem to login to do it.

meekmiko

This happened when I tried to run the game from the *exe file, but when I launch the game through Steam it works just fine.
(* I tend to run the game from the exe file whenever I don't feel like logging into Steam.)

alexj4596b14_ESO

meekmiko wrote: »

This happened when I tried to run the game from the *exe file, but when I launch the game through Steam it works just fine.
(* I tend to run the game from the exe file whenever I don't feel like logging into Steam.)

I already unlinked the account as that was part of the troubleshooting sets I was given by the website. RIP Go figure.

Leighlaa

alexj4596b14_ESO wrote: »

Leighlaa wrote: »

I also have this problem, same message popping up, and am unable to send a ticket because of the website being down for maintenance.

Same deal, I am not on the PTS.

I have 2 accounts, and *neither* will log on, from this PC or my husband's. I was able to log and play normally on EU last night on my main account however. Husband also can't log his 2 accounts.

Edit: Found a link on the bethesda support twitter, here is my ticket# : 240416-004085

How are you seeing your ticket number? I can't seem to login to do it.

I found this link someone from the bethesda support twitter posted for someone on a post: beth.games/4cVqA79 I had to open an inprivate window for it to work though.

NUKE65536

same issue here, cannot login. earlier today it worked.

nesmewno

same issue! login work, but give error 201 or "access code sent email"

ZOS_Bill

@NUKE65536 and @nesmewno

Are you having any issues today when trying to login now that maintenance is complete?

ZOS_Bill

@alexj4596b14_ESO

Please check your forum inbox for an update on your ticket.

CrushDepth

Interesting, therefore, and evidently regardless denials (they got a reply from their ticket and it said that this shouldn't be happening), this outage was the root cause of this issue; when it ended, we are able to log back in.

Hopefully, Support/zenimax/Bethesda et al. keeps this in mind also.

NUKE65536

@ZOS_Bill no, all working fine now. thx for asking

ZOS_Bill

@NUKE65536

Thank you for the response back and letting us know you can login once more.