Unable to purchase crowns

Nampy · April 9

Wife told me she was getting an error while trying to enter payment information, so I tried by logging into her account on my computer.

"Payment failure
A technical error occurred while we were trying to process your payment. Please try again or try another payment method."

Same message when trying on my account, all crown amounts, all payment methods.

Is the store broken? Not seeing an announcement about store maintenance.

Blackbird_V · April 9

Same here.

ZOS_GinaBruno · April 9

Which platform are you attempting to purchase crowns for?

Blackbird_V · April 9

ZOS_GinaBruno wrote: »

Which platform are you attempting to purchase crowns for?

PC.

fizl101 · April 9

I've seen people saying similar as well on Reddit that they can't buy crowns

ZOS_GinaBruno · April 9

Thanks, looking into this now!

ZOS_GinaBruno · April 9

Sorry one more question, could you confirm if you all are attempting to purchase on our website, Steam, Epic or some other storefront? Feel free to just post a screenshot if that would be easier.

Edit: This may actually be resolved. When you have time, could you confirm? Thank you!

Blackbird_V · April 9

ZOS_GinaBruno wrote: »

Sorry one more question, could you confirm if you all are attempting to purchase on our website, Steam, Epic or some other storefront? Feel free to just post a screenshot if that would be easier.

Edit: This may actually be resolved. When you have time, could you confirm? Thank you!

Resolved now.

For future reference though I personally was using the main website.

Freilauftomate · April 9

This is what people want when they ask for communication. If we could get this kind of support for the game, and not just the crown store it would be awesome.

Ode2Order · April 9

Thanks for the quick responses!!

Photosniper89 · April 9

ZOS_GinaBruno wrote: »

Thanks, looking into this now!

How about we get the 24+ hour entire PvP server roll back issue up on the dev tracker? I know $ is important to you all so that is why you jumped on the crown store issue from this morning but PvP is literally unplayable and your lack of communication the issue, though not surprising, is disappointing at best.

Erickson9610 · April 9

Freilauftomate wrote: »

This is what people want when they ask for communication. If we could get this kind of support for the game, and not just the crown store it would be awesome.

Photosniper89 wrote: »

ZOS_GinaBruno wrote: »

Thanks, looking into this now!

How about we get the 24+ hour entire PvP server roll back issue up on the dev tracker? I know $ is important to you all so that is why you jumped on the crown store issue from this morning but PvP is literally unplayable and your lack of communication the issue, though not surprising, is disappointing at best.

We have received communication regarding other aspects of the game, such as this issue here about the PvP rollback issue:

ZOS_Kevin wrote: »

Hi All, we are aware of this issue currently and investigating. We'll update once we have more. Thanks all.

And again here about the prop replacement methods not working:

ZOS_Kevin wrote: »

Hi all, just following up after chatting with the team. As some of you have mentioned, holding block first still works to replace the prop with a weapon. So that should work for the time being. We are looking into what caused the other method to stop working as we did not intentionally do anything to change this.

If you could, it would be great to know what platform everyone is using. This may help narrow down any specific issues if this is only impacting PC or console.

There are many duplicate threads about these issues, but only a select few have received responses from ZOS. So, it's disingenuous to say that ZOS only cares about the Crown Store or doesn't communicate. They've been communicating, but they can't respond to every thread that pops up.

Photosniper89 · April 9

Freilauftomate wrote: »

This is what people want when they ask for communication. If we could get this kind of support for the game, and not just the crown store it would be awesome.

Ironic we only get this when it comes to them being able to take our money.

Erickson9610 · April 9

Photosniper89 wrote: »

ZOS_GinaBruno wrote: »

Thanks, looking into this now!

How about we get the 24+ hour entire PvP server roll back issue up on the dev tracker? I know $ is important to you all so that is why you jumped on the crown store issue from this morning but PvP is literally unplayable and your lack of communication the issue, though not surprising, is disappointing at best.

Looks like the issue was added to the Dev Tracker some time after that was mentioned. See this post:

ZOS_Kevin wrote: »

Hi all, providing a brief update here. As noted before, the team is aware of this issue and is working to resolve this. The team is still investigating and testing a possible fix. Once we can verify that the fix works and is safe to deploy, we will follow up. We know this is an inconvenience and we appreciate your patience as we work through this.

We have added this to the Dev Tracker for visibility.

StihlReign · April 10

Still unable to buy Crowns. Just checked....confirmed with the card issuer - the issue is not on their end. PC NA from the official site from within my account.

deliriumm · April 10

I hope they took the crown sale away because of issues they were having, and not because it's over. I didn't purchase any last night because so many friends were saying they weren't receiving theirs. I missed the sale because of this. for shame.