Taverns & Tales Sweepstakes

DandiestBilbo · January 27

A year ago today, I was so excited to learn that I was one of the Taverns & Tales sweepstakes winners (see https://www.elderscrollsonline.com/en-us/news/post/63115). Unfortunately, I have still not received anything, and customer support is no longer even responding to my messages.

My interactions have been as follows:
- On Jan. 27, 2023, I received an email from teso_help@mailmw.custhelp.com and immediately responded with the requested information.
- On Feb. 2, 2023, I received an email from support confirming that I had provided all of the necessary information.
- On Apr. 24, 2023, I asked for an updated and got no response.
- On Jun. 16, 2023, I again asked for an update in the original ticket and created a new ticket with the same question. I eventually got the following response:

Greetings,
Thank you for contacting the Elder Scrolls Online Team!
We are currently waiting on the Taverns & Tales prizes to be delivered and will update your support ticket once we send them out.
Thank you for your continued patience and support!
Best regards,
The Elder Scrolls Online Team.

- On Dec. 16, 2023, I asked for another update in the original ticket and got no response. I also asked whether it would be possible to simply trade the prize for something else since is had been so long.
- On Jan. 10, 2024, I repeated my request in the original ticket and made a new ticket (since this seemed to help back in June).
- On Jan. 13, 2024, my new ticket was deleted without explanation and no response was provided in the original ticket.
- On Jan. 16, 2024, I created another new ticket under a different category and have still received no response.

I have had so many good interactions with support over the years (Mykael is still my support hero), but I am very disappointed by this situation. I am not really sure what to do at this point, so I figured I would come to the forums. Last time I was here, it was to join my first guild... (before guild finder existed). I wish I was coming back for a better reason.

TaSheen · January 27

@ZOS_Kevin, can you check things out for this player?

ZOS_Kraken · January 27

@DandiestBilbo Can You please tell me your ticket number?

ZOS_Hadeostry · January 27

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding

DandiestBilbo · January 27

The original ticket number is 230127-005091 (took me a sec to make sure I hade the right one). Also, thank you so much for the quick response!

ZOS_Phoenix · January 28

@DandiestBilbo

I have contacted you via PM regarding your ticket.

DandiestBilbo · January 28

@ZOS_Phoenix Thanks for the PM! Can we keep this thread open until the issue is resolved, so that I have a place to go back to for help if necessary?

ZOS_Phoenix · January 28

@DandiestBilbo

No worries, we won't close the thread until the matter is resolved.

DandiestBilbo · February 1

@ZOS_Phoenix Everything arrived today! Thank you for your help!

ZOS_Bill · February 2

We are glad to hear back that the OP has received their winnings!

Since the issue has now been resolved, we are going to close this discussion.