Is there a problem with support login on ESO website?

Shara_Wynn

I am unable to log in to access support on the ESO website. I have changed my password multiple times and it still refuses to recognize my log in details?

SkaiFaith

I don't have an answer but I can tell you I run in this problem from years now.
My way around is to ask for support via the in-game functionality and then respond to their email.
Submitting a ticket via the website never worked for me; always got stumped at the constant requiring password and not recognizing mine, even if it's 100% correct and even if I am already logged in.

Shara_Wynn

Nm I am an idiot and was using the wrong email address to submit the password change ><

ZOS_Volpe

Hey there!

We went ahead and moved this thread to a category we think is more suitable for this topic, General Help.

Thanks for your understanding.


* If you need further assistance @Shara_Wynn, please feel free to post here and we'd be happy to help.

ZOS_Phoenix

Thank you very much for the update! As this issue has been resolved, I will go ahead and close out this thread.