Having problems with customer support

gonzogp

I purchased 2 packs of crowns 5 days ago from the PSN store and only received one pack. I filled a ticket in game, the first response from support was to wait 24-72 hours and contact them again if I haven’t received them after 72 hours. Which I did after waiting 72 hours and still not receiving the crowns. They then replied to send proof of purchase and psn account information. After sending the required information they responded that they would “escalate my case to a specialized team which should be reaching out shortly”. It has now been 48 hours since that response and I still haven’t gotten contacted by anyone. The ticket number is 231202-004355. Any help would be appreciated, as I said it has been 5 days total now and this is beginning to be a frustrating and off putting experience.

ZOS_Bill

@gonzogp

Thanks for including your ticket number. We have sent you a forum PM with an update on your current ticket.

gonzogp

It has been over a week since I made the purchase and I still have not received my crowns. I still have not even received any updates on the case other than the one I got from you @ZOS_Bill. Any updates on what’s going on with it? I was hoping the account/store maintenance today was going to be addressing this issue..

gonzogp

Finally resolved. Thank you

ZOS_Bill

We appreciate the update that this issue has now been resolved. For this reason we are going to close the discussion.