Not getting Access Code sent to my email when trying to log in, ticket 231121-002241

olsborg

I installed ESO on new computer, but im not getting the email thats sent with the ACCESS CODE.

zaria

I assume you get the message about needing the code.
Are you sure you checked the correct email?
If you have played the game a long time you might not use it much anymore?
And check the spam folder.

ZOS_Icy

Greetings,

This thread has been moved to the General Help section, as it is better suited there.

Thank you for your understanding.

olsborg

Ive checked the spam and im on the right email, I was logged in less then a month ago on a different computer(that since broke) but trying to log into this new one and I cant atm cause Im not getting the access code sent. Sadtimes.

ZOS_Kraken

@olsborg We do have some steps for this issue located here:

WHAT DO I DO IF I'M NOT GETTING THE ACCESS CODE EMAILS?

If this does not help you resolve your issue, please make a ticket with Support.

ZOS_Bill

@olsborg

We have sent you a forum PM regarding your open ticket.

olsborg

Thanks, fixed.

ZOS_Phoenix

Thank you very much for updating us on the status of this issue! As it has been resolved, we will go ahead and close out this thread.