Trying to change account ID/name, but cant..

olsborg

I only get the "Error: Valid UserID Required." Msg in red no matter what I try to change it to, is there something wrong with the feature atm or what? Ive done it before with no issues.

CrashTest

They disabled it when those login issues were happening recently and then forgot about it and never turned it back on.

https://forums.elderscrollsonline.com/en/discussion/641209/update-on-login-issues#latest

Dokolus

Yeah, I'm still waiting for them to switch back the "on" button lol.

Maybe they'll remember to do that by November or next year.

ZOS_Hadeostry

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic, as it's related to the account.

Thank you for your understanding

olsborg

CrashTest wrote: »

They disabled it when those login issues were happening recently and then forgot about it and never turned it back on.

https://forums.elderscrollsonline.com/en/discussion/641209/update-on-login-issues#latest

Thanks for letting me know, I hope they turn it back on soon. And reality-soon, not zos-soon.

olsborg

Hello @ZOS_GinaBruno do you have any further updates on this issue? I still cant change my account name, been trying for over a month now. Thx in advance.

ZOS_Bill

@olsborg

If you've not done so, please go ahead and open a ticket with customer support.

WolvedOut

Hate to necropost, but this is still an issue, @ZOS_Bill. Just wanted to inform!

ZOS_Bill

@WolvedOut

Have you started a ticket with our support team yet?

WolvedOut

@ZOS_Bill, no, I haven't, just saw this thread and wanted to see if it was ever fixed. If that's the correct channels to follow to help fellow users change their usernames, then I'll be more than happy to!

WolvedOut

And correction, I tried today and it indeed has been corrected. Apologies!

ZOS_Bill

@WolvedOut

Thank you for the update!