I need some help ASAP, my friends cant change alliances now due to crown gifting being disabled

OleResinHead

My friends are not able to accept the alliance change token given to them late last night. They are not able to buy one either since it says they have one in their gift inventory already..so they are basically stuck in limbo..please help

I need some help from zenimax. My friends and I have been playing blue on pvp for a few months, we decided that for september we would go to red.
So last night around midnight, another friend of mine bought an alliance change token for 2 of my friends to bring them from blue to red....The problem is now due to crown gifting being disabled they are not able to accept or deny the gifted token, and It will not allow them to just buy a second token from the store themselves due to a token being stuck in gift inventory...I need some help ASAP on this issue, My friends and I are supposed to have a big pvp sesh later tonight on red but now some of them are stuck.

@ZOS_GinaBruno @ZOS_Kevin

Aka_

Oh jeez, you mean I cant even decline the gift that keeps popping up in every new instance I go to? So Im going to have a pop-up for the next two weeks to deal with?

WiseSky

@ZOS_GinaBruno @ZOS_Kevin

please make it possible that we can gift things already in our return inventory or that we can accept the gifts already sent to us...

limbo is never a fun measure

ZOS_Kevin

Hi all. We are looking for a way to resolve this issue now. We have passed along your issues and are investigating.

ZOS_Kevin

Also, if you could place in tickets for these, just so we can make sure there is a trail for resolution purposes, that would be great. Please share the ticket numbers with us as well. We can make sure to pass those along to our teams.

OleResinHead

ZOS_Kevin wrote: »

Also, if you could place in tickets for these, just so we can make sure there is a trail for resolution purposes, that would be great. Please share the ticket numbers with us as well. We can make sure to pass those along to our teams.

I will let my friends know to submit tickets, thank you for reply..Sorry for posting a few times about this issue. I was just very excited for us to all go to red tonight and party in pvp and was very frustrated this morning.

Vulkunne

OleResinHead wrote: »

My friends are not able to accept the alliance change token given to them late last night. They are not able to buy one either since it says they have one in their gift inventory already..so they are basically stuck in limbo..please help

I need some help from zenimax. My friends and I have been playing blue on pvp for a few months, we decided that for september we would go to red.
So last night around midnight, another friend of mine bought an alliance change token for 2 of my friends to bring them from blue to red....The problem is now due to crown gifting being disabled they are not able to accept or deny the gifted token, and It will not allow them to just buy a second token from the store themselves due to a token being stuck in gift inventory...I need some help ASAP on this issue, My friends and I are supposed to have a big pvp sesh later tonight on red but now some of them are stuck.

@ZOS_GinaBruno @ZOS_Kevin

Exactly. Great point. Having a similar issue moving tokens to another account to be used on that account.

OleResinHead

ZOS_Kevin wrote: »

Also, if you could place in tickets for these, just so we can make sure there is a trail for resolution purposes, that would be great. Please share the ticket numbers with us as well. We can make sure to pass those along to our teams.

@ZOS_Kevin one of my friends is still at work and hasn't had a chance to submit their ticket, but here is the support ticket number from my second friend. #230901-003792

Murderhound

Tickets, and that sucks

OleResinHead

@ZOS_Kevin the ticket number for my other friend is
# 230901-009113

dogmycats

OleResinHead wrote: »

@ZOS_Kevin the ticket number for my other friend is
# 230901-009113

Did you get any solution?

ZOS_Icy

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

OleResinHead

@dogmycats nope, both of my friends are still waiting after several days and still cannot swap their character over from blue to red

ZOS_Bill

@OleResinHead

Please check your forum inbox for an update.