Zos customer support

Sergykid

wilykcat wrote: »

How much tickets did you submit... is there an exact number for that? 😳

?

theres several unique cases but from the top two of them one has 19 tickets and the other 17 in the last months (totals 28 including the last year). Some tickets have been reopened by replies more than others, depending on when they expired or got permanently closed.

wilykcat

Understandable

andym104

hi. i have make a ticket twice but still no response/ answer about this ticket 231216-000106.

ZOS_Kraken

@andym104 I have left you a message regarding your ticket.

Sergykid

the adventure with zos customer support continues ..

does an admin or dev with access can tell me about ticket 240208-006754 ? was it solved, or acknowledged ? why was it closed?
i had to reply to the ticket because it wasnt solved, it was just closed without answer, as usual.
i have asked something there and didnt get an answer. Ticket just got closed again after i replied again to it because the issue repeated after it was closed the first time. The "answer provided" automatic reply is irrelevant to the problem.

and optional if you want some extra content, i would like to know about ticket 240128-003032, that one is ridiculous.

Major_Toughness

You must have reported every BG player on PC EU by now.

Seems to be a very obvious common denominator.

Sergykid

Major_Toughness wrote: »

You must have reported every BG player on PC EU by now.

Seems to be a very obvious common denominator.

i reported maybe 1% of bg players, only those that continue harassing after being told to stop, but what has this to do with this thread? and these 1% players are notoriously toxic, it's not about me.

ZOS_Bill

@Sergykid

We have sent you a PM with updates on both ticket 240208-006754 and 240128-003032.

Sergykid

hi, i have a question not necessarily about support but somewhat related to it.

so we have this from code of conduct
[2.3 You may not harass, threaten, intentionally humiliate, “stream snipe”, “name and shame”, engage in acts of “griefing”, or cause distress to another user, guest, or ZeniMax staff member/teams using ZeniMax sites and Services. This includes but is not limited to verbal attacks (both text and voice chat), unwanted messaging, personal attacks, stalking or any other undesired behavior used to cause discomfort or disrupt another user’s experience. ...]

what exactly falls under acts of griefing, cause distress, any other undesired behavior used to cause discomfort or disrupt experience?

if let's say just as an example, that another player is repeatedly crouching/squatting at you from a few meters away occasionally coming at your location while youre not dead and keeps doing it even if you move away, all while hes been told to stop it. Does this count as harassment? is this behavior valid for reporting?
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ZOS_CouchTato

@Sergykid

I have sent you a message regarding your tickets.