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Uninstalling & Reinstalling Launcher and Game - Help Please

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Enemy-of-Coldharbour
Enemy-of-Coldharbour
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Ever since yesterday's Crown Store update to the game, I have been unable to login to the game (I'm not the only one). Whether I use the launcher or just the exe, the game will freeze and crash to desktop as soon as the Bethseda logo appears. I have updated everything and gone through the usual list of tasks and nothing works. So, what is the best way uninstall just the launcher and then reinstall it? And Heaven forbid, if I have to uninstall and reinstall the game itself, what is the best method for that? Thanks!

@ZOS_Kevin - I tagged you so you know there is an ongoing problem with many players.

Edited by ZOS_Bill on 9 July 2022 13:39
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  • yllygoden
    yllygoden
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    I'm having the same issue - the game just hangs as soon as the logo appears. Currently reinstalling the game, but I don't have much hope that it will be fixed with that. :(
  • Foxtrot39
    Foxtrot39
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    If you have Nvidia Geforce : turn it off/exit the application (or anything similar to it I guess)

    Worked for me

    Seems an old issue with it resurfaced with that update

    Though my game freeze when I clic on anything after I logged in (to exit the daily log in reward thing) or try to move

    My mouse cursor also disapear on the log in screen


    Turn off any application that has an ingame overlay, fixed it for me and others
    Edited by Foxtrot39 on 8 July 2022 20:55
  • yllygoden
    yllygoden
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    Oh wow - it looks like it was Overwolf causing it somehow. Disabled it and huzzah, game working!
  • ZOS_Bill
    ZOS_Bill
    admin
    As this is a duplicate discussion we are closing the thread. You can continue with help in the thread linked below.

    Can't Log In - Anyone else?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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