The Elder Scrolls Online

Maintenance for the week of November 25:
• PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Can't log in

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  • Dr_Rektar
    Dr_Rektar
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    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    As for me, same as ghost_bg, and no benefits in game
    Engine guardian - best set ever
  • ghost_bg_ESO
    ghost_bg_ESO
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    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    on steam - Yes (game even got dragonguard chest mats from bank from today - craft bag notification), active in menu and greyed at crown store.

    on stadia - No (as it is faster).

    Edit: same account, different launchers/shops
    Edited by ghost_bg_ESO on 3 May 2022 14:28
  • Lailaamell
    Lailaamell
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    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    on steam - Yes (game even got dragonguard chest mats from bank from today - craft bag notification), active in menu and greyed at crown store.

    on stadia - No (as it is faster).

    can you log in on stadia? for i cant
  • ghost_bg_ESO
    ghost_bg_ESO
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    Lailaamell wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    on steam - Yes (game even got dragonguard chest mats from bank from today - craft bag notification), active in menu and greyed at crown store.

    on stadia - No (as it is faster).

    can you log in on stadia? for i cant

    now yes.

    (today had something "queue 10min..." and i've just dropped it (they probably made tweaks/ipdates on log in servers too while active)
  • Lailaamell
    Lailaamell
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    ghost_bg_ESO wrote: »
    Lailaamell wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    on steam - Yes (game even got dragonguard chest mats from bank from today - craft bag notification), active in menu and greyed at crown store.

    on stadia - No (as it is faster).

    can you log in on stadia? for i cant

    now yes.

    (today had something "queue 10min..." and i've just dropped it (they probably made tweaks/ipdates on log in servers too while active)

    for me it just says connection to server timed out or internal server error
  • Sarannah
    Sarannah
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    PC EU, everything is working fine again for me. And no issues with ESO+.
  • Lailaamell
    Lailaamell
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    guess my account probly got broken then for i cant log in at all it seems to attempt to log in but just 20 seconds later it says it timed out
    rip my endeavors and daily i guess for its been like this for 4 to 5 hours now so i am gonna assume its not getting fixed today made a ticket to see if that can resolve but i doubt it
    Edited by Lailaamell on 3 May 2022 16:37
  • Parasaurolophus
    Parasaurolophus
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    My eso+ is still inactive...
    PC/EU
  • Lailaamell
    Lailaamell
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    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    how can i check it in game then game wont even let me log in i am on eu megaserver? i saw my eso+ was gone on my account page
  • Parasaurolophus
    Parasaurolophus
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    My eso+ subscription is still not working, so same as perks. @ZOS_GinaBruno @ZOS_Kevin
    PC/EU
  • Parasaurolophus
    Parasaurolophus
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    ZOS please, its not a joke. We paid money for a subscription.
    Edited by Parasaurolophus on 3 May 2022 17:49
    PC/EU
  • Lailaamell
    Lailaamell
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    agreed i paid for 1 year and now not even allowing me to play
  • BenevolentBowd
    BenevolentBowd
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    FYI
    Today's PC NA maintenance update posted. New ETA 6pm
    Megaservers: PC NA (sometimes) / EU (sometimes) Xbox NA (mostly)
    Luxury Furniture Gallery [PC/NA]: Moon-Sugar Meadow
    Website:BenevolentBowd.ca, "Shared My Notes With the World to Help Others"
    ESO Calendarmancer - Retired
    #TeamStackableTreasureMaps
  • StytchFingal
    StytchFingal
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    ZOS_GinaBruno wrote: »
    ghost_bg_ESO wrote: »
    ZOS_GinaBruno wrote: »
    Hey everyone, we're aware of the issue affecting ESO Plus and it should be fixed soon!

    Edit: By soon, I meant now! If you noticed your ESO Plus membership was gone earlier, could you please try relogging and check again?

    active on steam (where is purchased) but not from bethesda/eso launcher or stadia

    What about in-game? Do you have the ESO+ benefits when you log in?

    For me, the ESO+ membership and benefits would not show up today (on EU server) until I logged in through Steam. I did not try to log in again afterwards today with the .exe file to see if that had fixed it. But the sequence of logging in via Steam and then via the .exe has fixed it a couple of times in the past.

    Edited to add: I just logged in again quickly with the .exe to check and the character select screen asked me to join ESO+, so my Steam sub is not being registered by the game unless I actually log in through Steam. This is not optimal, and certainly not desired on my end. So I'm tagging you again. @ZOS_GinaBruno.
    Edited by StytchFingal on 3 May 2022 18:24
  • Lailaamell
    Lailaamell
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    BenevolentBowd wrote: »
    FYI
    Today's PC NA maintenance update posted. New ETA 6pm

    but issue is many on eu cant login what does maintenance of na have to with this?
  • ghost_bg_ESO
    ghost_bg_ESO
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    @ZOS_Kevin did something changed with steam/eso subscription (around this "bethesda launcher sunsetting").

    Before today steam eso+ subscription was active to all 3 entry points for Eso PC (steam, eso.exe/stadia). Is it temporary bug, etc. (enough questions in previous posts for someone to get idea what questions will be asked).

    If not temporary, obviously eso+ from eso site will work with stadia too, will it work with steam too?
  • SeaGtGruff
    SeaGtGruff
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    The sunsetting of the Bethesda launcher has nothing to do with ESO. The ESO launcher and the Bethesda launcher are two different, unrelated launchers.

    Note: I use the Steam launcher, since I purchased ESO and all chapters through Steam, so I'm unable to launch ESO outside of Steam. I don't know if that's why I didn't have any issues with my ESO Plus today.
    I've fought mudcrabs more fearsome than me!
  • Parasaurolophus
    Parasaurolophus
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    @StytchFingal I have already decided to install the steam version of the game. Will wait. Perhaps this is somehow connected with the work on the NA server.
    PC/EU
  • Dr_Rektar
    Dr_Rektar
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    Parasaurolophus wrote: »
    @StytchFingal I have already decided to install the steam version of the game. Will wait. Perhaps this is somehow connected with the work on the NA server.
    I logged in right using steam right now, stuck in loading screen before char select
    Engine guardian - best set ever
  • Dr_Rektar
    Dr_Rektar
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    Edit: logged in : Steam = have eso+ benefits
    when logging not through steam - no eso+ benefits
    Engine guardian - best set ever
  • Parasaurolophus
    Parasaurolophus
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    Dr_Rektar wrote: »
    Edit: logged in : Steam = have eso+ benefits
    when logging not through steam - no eso+ benefits

    I can confirm from my friends who faced the same problem that if you run the steam version, then the subscription is active.
    PC/EU
  • Azrael_1976
    Azrael_1976
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    Same problem here. Can´t log in and it says timeout connecting to server PC EU (via Stadia)
    Edited by Azrael_1976 on 3 May 2022 20:51
  • ZOS_MattFiror
    ZOS_MattFiror
    admin
    For those that still don't appear to have your ESO+ benefits in-game, could you please provide your UserID and platform?
    Matt Firor
    Studio Director, ZeniMax Online Studios
    Staff Post
  • Lailaamell
    Lailaamell
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    ZOS_MattFiror wrote: »
    For those that still don't appear to have your ESO+ benefits in-game, could you please provide your UserID and platform?

    lailaamell stadia but i saw i only lost my eso+ ona ccount becuse alot of ppl cant even log into the game on eu megaserver
  • Parasaurolophus
    Parasaurolophus
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    ZOS_MattFiror wrote: »
    For those that still don't appear to have your ESO+ benefits in-game, could you please provide your UserID and platform?

    @fonariq PC/EU eso+ paid for with steam
    Edited by Parasaurolophus on 3 May 2022 21:32
    PC/EU
  • Azrael_1976
    Azrael_1976
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    @ZOS_MattFiror Not sure, if the log in problem has to do sth with ESO+... if it helps, please check out @melbarion and @ladykyara on PC EU (Stadia)
  • Dr_Rektar
    Dr_Rektar
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    ZOS_MattFiror wrote: »
    For those that still don't appear to have your ESO+ benefits in-game, could you please provide your UserID and platform?

    @PCEU, PC/EU , not sure its safe to post the steam id tho :no_mouth:
    Engine guardian - best set ever
  • ghost_bg_ESO
    ghost_bg_ESO
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    Dr_Rektar wrote: »
    ZOS_MattFiror wrote: »
    For those that still don't appear to have your ESO+ benefits in-game, could you please provide your UserID and platform?

    @PCEU, PC/EU , not sure its safe to post the steam id tho :no_mouth:

    https://help.elderscrollsonline.com/app/incident -> billing -> platform -> i have eso+ issue ... link to that discussion, problem it self, account id
  • ghost_bg_ESO
    ghost_bg_ESO
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    mine is working now from steam, eso.exe and stadia.
  • Dr_Rektar
    Dr_Rektar
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    Mine too
    Engine guardian - best set ever
This discussion has been closed.