BE3 Drops?

Muanthuun

Yo Zeni, take over minute from drinking coffee and respond please. Community managers should be doing their jobs.

rotaugen454

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

Eva13

https://www.youtube.com/watch?v=7zok9co_8E4

Tasear

🙏 hope it resloves on June 17 patch.

Muanthuun

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

Tasear

Muanthuun wrote: »

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

🤣 Good customer does not give auto bot responds to tickets hoping they auto close themselves.

Muanthuun

Tasear wrote: »

Muanthuun wrote: »

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

🤣 Good customer does not give auto bot responds to tickets hoping they auto close themselves.

100% agree!

Amaljia

Tasear wrote: »

Muanthuun wrote: »

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

🤣 Good customer does not give auto bot responds to tickets hoping they auto close themselves.

I also agree..Can't WAIT for the next lie err I mean carrot they dangle in our face...

elvenmad

Muanthuun wrote: »

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

Have to agree here, heard that "excuse" for things not being done from other publishers in the past, this is not a 9 to 5 game, it will have its highest online users out of "normal" office hours and at weekends which is the time when the games staff should be there and working, when the demands at the highest, especially CM's. I can guarantee if anything went wrong with the cash shop over the weekend it would get fixed instantly.

Hotshot4ca

I watched the entire BE3 show and still got nothing for watching. Seen in an earlier post that all this should have been settled by the 12th. Here it is June 15th and still nothing. Was this a hoax from the game just to make us watch ??

Tasear

Amaljia wrote: »

Tasear wrote: »

Muanthuun wrote: »

rotaugen454 wrote: »

I haven’t got mine yet either, but I don’t expect a response over the weekend. Do you think the community managers work 7 days a week?

A good customer service is open 7 days a week, with the exception of major holidays in their home country. Ya know, they can implement something call "shifts". It's a foreign concept for sure, but it's a thing. With this being a global game that operates 24 hours, there is no excuse as "it's the weekend".

🤣 Good customer does not give auto bot responds to tickets hoping they auto close themselves.

I also agree..Can't WAIT for the next lie err I mean carrot they dangle in our face...

Something like "eso live tonight...but only 50% chance on twitch crates...mind you will do everything right and they will say guaranteed, but that's just a dream...a carrot that wasn't meant to be yours".

P.S seriously annyoned with lack of update

Levixe

Still nothing? guess that's it At least some update would be nice

Mishtif

Sigh, being a newer player to the game, this really makes me wonder in what other areas they don't follow through with or how things are handled.

I can say I'm another one to the list of people who watched the stream, had twitch account linked, waited, sent in a support ticket and still have no idea of what is going on. I currently have the ESO+ and was thinking about making purchases for cosmetic stuff if things were good, as I like to support when a company deserves it, but with something as simple as this I def am not sure I would want to do that.

My real issue isn't so much not getting the promised items as the idea that there has simply been no update letting people know what is going on. Giving generic responses does NOT count as support imo. Not sure how things normally work but if this is a pattern then I'm surprised people have stuck around. It isn't hard for support to simply say something like "Hey we are looking into the issue and will give an update in a couple days" and then actually keep us updated. Yes people won't be 100% happy with that but it def is better then keeping everyone in limbo and upsetting the people who keep the game financed.

Tasear

Mishtif wrote: »

Sigh, being a newer player to the game, this really makes me wonder in what other areas they don't follow through with or how things are handled.

I can say I'm another one to the list of people who watched the stream, had twitch account linked, waited, sent in a support ticket and still have no idea of what is going on. I currently have the ESO+ and was thinking about making purchases for cosmetic stuff if things were good, as I like to support when a company deserves it, but with something as simple as this I def am not sure I would want to do that.

My real issue isn't so much not getting the promised items as the idea that there has simply been no update letting people know what is going on. Giving generic responses does NOT count as support imo. Not sure how things normally work but if this is a pattern then I'm surprised people have stuck around. It isn't hard for support to simply say something like "Hey we are looking into the issue and will give an update in a couple days" and then actually keep us updated. Yes people won't be 100% happy with that but it def is better then keeping everyone in limbo and upsetting the people who keep the game financed.

You are right it is unexcusable. This isn't how you handle support.

Tasear

Side note stopped by twitch account and all is properly linked but something clearly went wrong.

iLLcrime

Mishtif wrote: »

Sigh, being a newer player to the game, this really makes me wonder in what other areas they don't follow through with or how things are handled.

I can say I'm another one to the list of people who watched the stream, had twitch account linked, waited, sent in a support ticket and still have no idea of what is going on. I currently have the ESO+ and was thinking about making purchases for cosmetic stuff if things were good, as I like to support when a company deserves it, but with something as simple as this I def am not sure I would want to do that.

My real issue isn't so much not getting the promised items as the idea that there has simply been no update letting people know what is going on. Giving generic responses does NOT count as support imo. Not sure how things normally work but if this is a pattern then I'm surprised people have stuck around. It isn't hard for support to simply say something like "Hey we are looking into the issue and will give an update in a couple days" and then actually keep us updated. Yes people won't be 100% happy with that but it def is better then keeping everyone in limbo and upsetting the people who keep the game financed.

While I agree that this isn't how support should be handled, this is the first time I've had any issues with anything. So that's got to count for something. However, for a first time using support on an issue this is not a good first impression.

spud7713

Still nothing for me either, watched from 45min before hand. Logged a ticket 2 days ago with nothing apart from the Automatic response. I logged a seperate ticket to get an invite to the Forums and was answered within 5 hours, so they are there...

Raisin

Apparently they created a new forum account for me...?

Delpi

^^^^ This is getting ridiculous...

Xyxn

this isn't (wasn't) a hoax, most people did get it. just something went wrong on their end and no update.
me and my wife are new to this game and she did get it while i didn't.
irony: she was afk sleeping and i wasn't, EU times....
btw no news till now means to me they are done and i guess want to prevent a little sh*tstorm(sry) by saying we're done.
lets see till 19th...

Tasear

Xyxn wrote: »

this isn't (wasn't) a hoax, most people did get it. just something went wrong on their end and no update.
me and my wife are new to this game and she did get it while i didn't.
irony: she was afk sleeping and i wasn't, EU times....
btw no news till now means to me they are done and i guess want to prevent a little sh*tstorm(sry) by saying we're done.
lets see till 19th...

They are hoping we be quiet so they don't own up to their mistake.

Tasear

Raisin wrote: »

Apparently they created a new forum account for me...?

This why you shouldn't use bots in customer service. It just makes you look stupid.

elvenmad

I am on PC EU and the original news post stated delivery would start "the morning of June 10, and continues for several hours after that" so they obviously had a plan and they had the process, timeline for delivery ready.

Monday morning came and went, then there was a forum post stating delivery would be "a day late due to higher than expected viewers" well OK that's fine, at least there was communication and quite obviously they were NOT prepared.

Now its coming up to a week past with nothing, no communication, no update....nothing, silence, this is just bad, this is not how CM's should work, a simple post of "were still working on it" would have made a world of difference, but total silence, copy pasted generic ticket replies is NOT how to communicate with your customers.

I have just returned to the game after a over 2 year break I was excited to get a new mount.....now i'm just disappointed and frustrated.

Tasear

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!
Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill. If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.
Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.
If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team


Responding to

I watched the steam for B3 on Twitch with my account @Tasear that is linked and has prior examples of drops working successful. I have yet to receive as described 5 twitch crates and leopard mount for my account. The latest for pc they were supposed to arrive was 12th and I have seen waited and would like to hear news or resolve this issue.

🤦 Didn't I just tell them...I had everything linked. 😯 Bots...

Amaljia

Tasear wrote: »

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!
Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill. If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.
Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.
If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team


Responding to

I watched the steam for B3 on Twitch with my account @Tasear that is linked and has prior examples of drops working successful. I have yet to receive as described 5 twitch crates and leopard mount for my account. The latest for pc they were supposed to arrive was 12th and I have seen waited and would like to hear news or resolve this issue.

🤦 Didn't I just tell them...I had everything linked. 😯 Bots...

But did you link your accounts?

kyle.wilson

My account has been linked a while. I've not received mine yet either.
Ill submit a ticket in a week if I've stil not received it.

PC/NA

Tasear

Amaljia wrote: »

Tasear wrote: »

Greetings!

If you watched the #BE3 showcase and ESO presentation, you could have earned the Clouded Senche-Leopard mount and five Ouroboros Crown Crates simply for tuning in!
Here's how it worked:
PC/Mac players earned rewards by simply watching the #BE3 stream here on Sunday, June 9, at 8:30PM EDT while logged in to your linked Twitch account.
Reward delivery for PC/Mac participants started the morning ofJune 10 and continue for several hours after that.
The Twitch Drop rewards from the #BE3 stream are being distributed in waves, and may take several days to fulfill. If you qualified for rewards, but have not received them yet, hang tight, as they should be coming soon.
Please keep in mind, the five Ouroboros Crates are being added separately than the Clouded Senche mount, so you may receive one slightly before the other.
Console players earned rewards during the event by logging into the game on Sunday, June 9, between 3:00PM EDT and 11:00PM EDT killing a single monster.
If you participated on console, you will receive your rewards by June 19.
If you would like to read more about ESO at #BE3, check out our recent article here.

Thank you for your continued interest and support!

Kind Regards,
The Elder Scrolls Online Team


Responding to

I watched the steam for B3 on Twitch with my account @Tasear that is linked and has prior examples of drops working successful. I have yet to receive as described 5 twitch crates and leopard mount for my account. The latest for pc they were supposed to arrive was 12th and I have seen waited and would like to hear news or resolve this issue.

🤦 Didn't I just tell them...I had everything linked. 😯 Bots...

But did you link your accounts?

😛 Of course...even double checked yesterday that they were still linked.

Tasear

kyle.wilson wrote: »

My account has been linked a while. I've not received mine yet either.
Ill submit a ticket in a week if I've stil not received it.

PC/NA

Don't forget to keep us updated here. We could seriously use some hope.

iLLcrime

I will keep updating every day until I hear something back. Again, nothing from support and no BE3 items today.

Wolfkeks

Still no answer to my be3 support ticket from 3 days ago.
But a rather fast (human!) response to a support ticket about an missing item in game ^^